Турбюро "Спутник",отель "Horizon Sharm и туроператор"Пегас" - это лебедь, рак и щука Travel agency "Sputnik", hotel "Horizon Sharm" and tour operator "Pegasus" - a swan, crayfish and pike

We got to the hotel "Horizon Sharm Resort 4 *" in Sharm el-Sheikh - Egypt on the recommendation of the tourism manager of the Nizhny Novgorod travel agency "Sputnik" Elena Lipatova. Before buying the tour, Elena Lipatova claimed that in this 4-star all-inclusive hotel there is a hair dryer in the room, water in the room is always in the mini-bar free of charge for tourists. Other drinks in this minibar are additionally paid. In fact, there were no drinks in the room, and water could only be drunk in the dining room and in the bar on site and only until 11 pm. When trying to pour ordinary drinking water into a bottle to be transferred to the room, the staff refused and said that you have to pay for a bottle of water. So in a 4-star all-inclusive hotel, ordinary drinking water costs extra money on top of the tour fee. Not only was there no minibar in the room, but even the regular fridge didn't work. There was also no hair dryer, which we had to demand for more than one day. And after that, a faulty hair dryer with a weak air flow was isolated, there was practically no benefit from such a hair dryer.
When checking into the room of this "4-star" hotel, attempts to lie down on a cow and relax after a sleepless night flight to Sharm el-Sheikh were unsuccessful, as the bed linen was not available, there were no towels, and the reception promised bed linen only for the next day. The next day there was no hot water in the room. And it took three days to contact the reception several times to connect it. We paid $100 for New Year's dinner. It would seem that for such an amount you can decently celebrate the New Year. But it was not there. On New Year's Eve, the usual dinner was moved in time and combined with New Year's, so that the difference in expenses for the hotel was minimal. And the tourist, in addition to the regular paid dinner, paid for the New Year's dinner for $100 (according to the reception, lunch costs $20). At the same time, only strong local drinks of the everyday assortment were offered as part of alcoholic drinks, and champagne was offered for an additional fee. Both strong drinks and the offered champagne are unpleasant in taste and smell. People left open bottles of champagne because of the extremely unpleasant taste and smell. In order to somehow get out of the situation and meet the new year with acceptable-tasting drinks, we brought 1 bottle of liquor bought at the airport. But for the fact that we put our liquor, the waiter demanded $ 5 from us. The Christmas mood was ruined. Animators - men danced women's dances in women's dresses - this was the New Year's performance. And when leaving the table to dance, we were deprived of all the dishes prepared according to the "buffet" rule, the waiter immediately took them off the tables. The tables were empty. An almost full bottle of liquor, bought outside the New Year's food point, also disappeared immediately. Everything was done in such a way as to spoil the New Year's holiday.
In addition, when paying for a water dive excursion with diving equipment, the guide from the Pegas tour operator Mikhail claimed that in addition to diving, the participants of the excursion can swim in a designated place. However, upon arrival at the place, the instructor said that swimming is not allowed, but only diving is possible. So the people who paid $40 for a $40 boat trip with swimming and no diving paid that money just for being on deck. So it turns out that the interaction of the Pegas tour operator, the Sputnik travel agency - Nizhny Novgorod and the Horizon Sharm Resort 4 * hotel in Sharm el-Sheikh is like a swan, cancer and pike, or like a "broken phone". And it is much more comfortable to relax in a 1-star or non-star hotel with bed linen, towels, ordinary drinking water, hot water in the shower and a refrigerator (at least a shared one) than in a 4-star hotel without these minimum necessary conditions.