Remains of former luxury

Written: 11 march 2020
Travel time: 6 — 12 march 2020
What does this hotel have to do with the Hyatt system is a big question. If you want to see how the Egyptian owners destroy a luxury hotel, then you are here. Territory - the hotel is structured and correct, but the lack of proper cleaning and care brings it to a sad state. Rooms - old, dead, and most importantly chronically dirty. I watched the cleaning: there is no change of linen, the linen is simply sprayed and straightened. Mosquitoes in the territory and in the rooms. Beach - plastic beds, torn, no mattresses, not removed.
Food - it can not be called nutrition. The system that they sell you "all premium" is essentially three meals a day of dubious quality with local drinks. Coffee, fresh juices, sparkling water, imported drinks - all extras. pay. Breakfast sad sadness. The hotel has 7 days lunch and dinner - chicken, chicken, chicken. Salads "drained", two days at dinner I'm fighting for olive oil !! ! Ordered for extra. Margherita pizza - yeast sweet dough 4 cm thick.
The staff is sea, but he walks and talks on the phone. Spa saunas do not work, they are constantly knocked out, no one is watching, they are constantly cold. There are no slippers or bathrobes in the sauna. There is no service a priori. Toilets in public areas are "crammed", fresh towels, soap, tablecloths - no! Cafes and restaurants are closed. The coral reef is dead. Total: the hotel is not today - tomorrow it will remove the prefix Hyatt, and rightly so. Everything that happens today in the hotel corresponds to the category of 3 stars with a stretch. Looking forward to the hotel's response.
Translated automatically from Russian. View original