The hotel is getting worse and worse.

Written: 24 december 2019
Travel time: 15 — 22 december 2019
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 2.0
Service: 2.0
Cleanliness: 4.0
Food: 5.0
Amenities: 4.0
1. Upon arrival, we were asked if we would have breakfast? Like, if we do, then each person has to pay $5 extra. Water was not offered to anyone, although there were families with small children, bracelets were not worn before settling. They waited until the people go to pay 10-20 dollars for settling, who bargains how. We basically didn’t pay extra for the room, because it’s not the first time we’ve been resting here and earlier, as regular guests, we improved the room for free and settled right away !! ! (this time it was not settled like that)
2. Room - old furniture everywhere (no matter how much money you give at the reception), a very noisy refrigerator that does not show the TV well (the old one is not plasma). An extra bed was brought to the child only in the evening! There are a lot of mosquitoes, although they process something, but there are still a lot of them. Broken trash can. 1 glass in a room for three!
3. Cleaning - there was almost none.

Towels were never reported, in the evening the cleaner came at 7 o'clock, such as virtue, finally brought towels, when everyone was already bought and wiped with one towel! There was a day when they did not clean at all and did not bring water.
4. It is no longer possible to eat in the top five, and a la carte is not five. The food seems to be normal (for a four), but if you come 40 minutes before the end, then there will be no fruit, sometimes some dishes. There were not always enough tables. Lunch on the beach is more modest than lunch in a restaurant. In the main restaurant on omelettes, the staff pestered the guests (girls), asked for their phone numbers, the girls turned around and left without getting an omelette !!!
5. There is no animation in the four at all, only in the 5-ke on the beach. Mini disco and evening shows are only in the top five. Animators communicate mainly with their friends, occasionally with guests.
6. There is NO heated pool in the four! Only in the top five, one heated pool for two hotels.
In mid-December, the rest of the pools with ice water during the whole holiday!
7. Guest Relations - about nothing! It seems that the girl is calling, asking if everything is fine or what to add, BUT it does not solve anything! Generally. Compared with the same service, 5 matches are heaven and earth. On 5-ke everything was decided instantly.
8. When checking out, the bracelets were cut off. Huge minus of the hotel.
9. Guide Anex tour - such an impudent and constantly lying person is still to be looked for (Ahmed)! He sold excursions to almost everyone who came to meet him, brought some women to hysterics. As knowledgeable people later explained, there is no need to go to these meetings with a guide, you will fly away and so calmly, you have bought a ticket and your data will also be on the departure lists. As was the case with people who do not go there and save themselves time and nerves on vacation.
10. The sea is the biggest plus.
It makes no sense to go on any excursions somewhere, you can agree with the guys on the beach and swim towards the Savoy with them - you will see much more beautiful underwater world.
11. Shopping - masks can be bought cheaper at a shop near the Hilton (15-13 dollars).

12. Bars - Hollywood - this time I had to tell several times that I would drink in a bar, so that they would not pour into plastic, but into normal dishes. Lobby - normal friendly bartenders.

Will we visit this hotel again? Unlikely!
Translated automatically from Russian. View original