terrible attitude of the staff, dirty beach, polluted sea

Written: 5 august 2015
Travel time: 19 july — 2 august 2015
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 1.0
Cleanliness: 5.0
Food: 2.0
Amenities: 2.0
Hosted by anex from 19.07. 15 to 02.08. fifteen
Check-in: in the hotel lobby where the reception desk is located, it is very stuffy and hot. We checked in at 9 o'clock, but the bracelets were issued only at 12, and the room was settled by 14. It is impossible to go out or enter anywhere without bracelets, that is, we did not get to the beach, located 10 minutes from the hotel. The guard showed us his wrist and shook his head negatively, we had to turn around and stomp into the hall. We didn’t get to eat either, because of the lack of bracelets we were stupidly turned around, although we even agreed to pay to feed the child. And the worst part: in the lobby bar, where we calmly went to drink water from the cooler, the cooler was empty. As it turned out later, all-inclusive in the hotel only from 10-30 to 24 (in the lobby bar). Therefore, no one changes the bottle of water in the cooler until 10-30. While we were sitting in the lobby, we met a woman from Russia from Novosibirsk. She was waiting for her niece and her husband, who went to the hospital because of the poisoning.
Further, for a surcharge of $ 20, we were offered a room with a view of the pool - we refused, and they gave us a room with a sea view.

Standard room is not big but not small either. The furniture is old, the beds on wheels are moving apart. TV with 3 Russian channels, air conditioning, shared bathroom with bathtub. Safe, closet and refrigerator. Soap is normal, but shampoo and shower gel with hotel logos. Towels are plentiful and fairly new. The cleaner for 1 dollar twisted hearts and all sorts of animals out of towels.
The sea is far away, but not much. Once upon check-in, a bottle of 0.33 liters per person with water is given. Later, you fill this bottle from the cooler on the territory of the hotel and go with your bottle to the sea. There is also a bar on the beach, but (see above) it is open only from 10-30.
And if the morning on the beach turned out to be hot and you managed to drink bottled water stored in the evening, then you will have to go back to the hotel and fill the water from the cooler in the dining room (there is always a small queue of 2-3 people with bottles in front of it).
It's humiliating. And it's called All Inclusive.
Almost everything is given 2 pieces per hand. If this is a barbecue, then they will give you two small pieces of meat or kebab. If it is a watermelon or a melon, then also only two pieces. If this is smoked meat, then a caring chef will cut off 2 thin pieces for you with a large knife. Beer - 2 cups (glasses are small, somewhere around 120 gr each), wine - 2 cups, only Pepsi and Sprite can be 4, but Mirinda - only 2 cups. The beach bar and the pool bar are open until sunset...but don't be fooled, without looking at the sun you may be told that the bar is closed by 5 pm. Although the real sunset is still 2 hours away.
The beach bar runs out of beer and juices by half past three. The ice ends at 11 am.
In the lobby bar, which is open from 10-30 to 24, beer runs out by 20-30, whiskey and / or rum runs out by 22-00. The vodka never seems to run out.
There is no children's menu as such. There is a table, but there is the same as on an adult, but without pepper and onions. For breakfast in the children's corner, there are usually boiled eggs, mashed potatoes or rice and local sausages.

There is no milk. What is worth for pouring cereal is water tinted with powdered milk for color. My 4-year-old child refused to eat cereal with this liquid, serving from the plate only those that were not completely saturated with the “pale liquid”. Therefore, mothers came at 7 o’clock and took milk from the coffee machine (there, too, powdered milk is diluted with hot water, but there the water is guaranteed to be boiled and there is much more powdered milk, and the resulting glass of milk is already quite suitable for the child).
But if you come at 7-30, then coffee with milk is no longer for you. For lunch and dinner, the coffee machine is turned off and covered with a cover. So at lunch you will not treat yourself to coffee.
For lunch and dinner, you must come to the opening. Otherwise, you may not get something from fruits or meat. And you first stand in one line for your 2 pieces, then in the second for fruit, etc. At the same time, if you are late, but you come to a fully occupied dining room (it’s impossible to call it a restaurant), then you can no longer wait for a table , the time until everyone goes through all the circles of issuance and eat takes about an hour. Put the finished dishes on slabone. They can take a tray and bring it filled only after half an hour. Draft juices cannot be collected in bottles; juice with a bottle is taken and poured back into the dispenser tank. They don't care if the bottle has already been drunk, and the juice may already contain some other ingredients.
Beach: theft and dirt.
Take care of your towels! At least one person per day was left without a towel. Record - 7 pcs. Swearing helps. If you buzz a lot and go to the reception, then at the end of the day you can get your towel lying somewhere under the last sunbed with the words “the wind blew it away”. The cost of a towel is 20 bucks. On the third day, a children's mask was stolen from us. The administration makes a helpless gesture, and the guards flirt with the girls and prepare cocktails for them.
Sea.
The sea would be the only plus in this holiday: warm. Transparent. There is even an opportunity to go into the sea barefoot (you need to go closer to the pantone). Sand. Animators play with children and build castles. (at the end they stopped going out and taking out buckets with scoops). But! Dogs run on the beach, sometimes they bark. They mark your sunbeds, poop on the beach and in the sea. And there swimmers. There is also a boat station in the sea.

There, bananas and buns are moored from the pantone right on the heads of children and adults diving with masks, who want to see the fish. Only in my presence there were two times when a person who surfaced got hit on the head with a cable from a bun. Boats are refueled and repaired also in this water area. As a result, once a day you will definitely be doused with exhaust or the aroma of gasoline. Of particular note are windsurfers and parachute surfers. These guys will show their genius and jump and accelerate on boards half a meter away from you and your child, so that you are sure to be sprayed. The special ones even try to jump over the pantone and fall right on the vacationers. I did not have time to capture this moment on video, but it clearly stuck in my memory.
The last few days have been surprising. The wife came home from the beach early to pack her suitcase and a few minutes later she heard a knock on the door.
She opened it - there a local hard worker with a flower offered her a free massage with Nefertiti cream, although in fact the air conditioner had come to clean the filter in the air conditioner. Although it looks like the plot of a German film, the horror in the eyes of the wife and the flower on the floor spoke of the reality of what was happening.
Next was the extension. At the reception, upon check-in, they give out a piece of paper that the extension costs $ 20 until 14-00.40 until 18 and 60 until 21-00. But the number is not extended in this hotel to anyone. At 12, the bracelet is cut off and you are left without food and with water collected in the lobby bar. With great difficulty, through anex representative, they extended our room to 16 for $40. But for this we lifted the floor of the hotel.
Animation. Poor burnt, hungry and disenfranchised animators are trying their best to entertain you to the sound of hoarse speakers and constantly fading microphone sound. We learned from them that the hotel was not at all the same 3 months ago.
But the owner changed, instead of an Italian who was very attentive to the comfort of vacationers, the hotel was acquired by a native of Libya. And the hotel has changed. The resigning animators were withheld their salaries, and the newly arrived obvious newcomers, although they do not know much, are still glowing with enthusiasm and are trying to somehow distract disappointed vacationers from the surrounding squalor.
If you were offered Crystal Sharm Hotel (ex Sol Sharm) refuse in favor of another. Because no one will compensate you for the time and nerves spent trying to relax.

https://youtu. be/GPbDCB7HcpI
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https://youtu. be/r2BF_HM529o
Translated automatically from Russian. View original