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Before buying a tour for the New Year, the main task when choosing a hotel was undoubtedly a gala dinner at the New Year's Eve. In order to make sure that everything will be in order for the New Year, I asked to contact the hotel representative and clarify whether there is a paid gala dinner. I present the negotiations with a hotel representative named Emma in the form of screenshots. We were assured that there are no paid gala dinners and due to the fact that the tour costs more than usual, the gala dinner is included in the price. Upon arrival at the Hotel, we were given a chic room in building 15 with a view of the construction site and working construction equipment with the appropriate sounds. After a repeated appeal, a few hours later they changed our room in building 13.
A few days before New Year's Eve, we saw the front desk for New Year's Eve dinner and approached it accordingly,
but what was our surprise when we were told that we were not on the list. After that, several days of clarification began, why we were not warned by the hotel representative about the dinner, which we actually asked about. Reception manager Mohamed Ali said that this was not his problem, and Emma could make a mistake, because she does not speak Russian, but communicates through an interpreter. All this was accompanied by a frank disregard for my requests at the reception, as well as a refusal to give me a written answer. In response, I would like it to be stated for what reason I cannot get to the New Year's Eve dinner, which they called the Superior Gala Diner. It was December 31 and around 15.00 I decided to turn to the hotel guide Ahmed from the company TPDzhi. But I received an answer from Ahmed on the phone that he had a day off today and would not come. At the reception in the meantime, I was told that by 18.00 they would write a written answer, but by 18.00 nothing happened,
they just ignored me. I said that I would call the police now, after which they called my hotel guide Ahmed and he arrived in 5 minutes. I showed him the correspondence with the hotel representative, he said that I should find it out in Ukraine. I asked him to help get a written response from the reception or write it on his own behalf. Because you need to record the fact that my family refused to attend the New Year's Gala Dinner. He said that he would not do anything, in response, I said that I wrote down his words to my requests. He got scared and went to the other side of the reception, I approached the representative of the tourist police at the entrance to the Hotel, but he only spoke Arabic and I could not explain anything to him. But at that moment, the hotel guide Ahmed came up and, after saying a few words to the policeman, turned to me and said that the police would come for me now because I was recording him. I told him that I was ready to go to the police.
Ordinary dinner in the hotel restaurant, without any decorations in the restaurant according to the standard program. After that, a festive concert was to be held in the lobby. We came to the lobby around 21.00, many children gathered in anticipation of the New Year's miracle, but the miracle did not happen. At 22.00 a show was scheduled, but at 22.00 nothing happened, there was not even music. The adults drank local drinks from the lobby bar while the kids ran around the stage. By 11:00 p. m. all the children began to fall asleep, including my child. I took my child to the room while on the way thanking Katya for the gala dinner and evening, Katya, the only Russian-speaking representative in the hotel. At the same time, what a coincidence, a guy from Ukraine approached her with me and said to She-Katya, in my opinion they threw us with a New Year's dinner, to which Katya did not answer. After some time I returned, the performance of the groups began on the stage, which had performed a few days ago on the terrace on a normal day with the same program.
In general, at 12.30 about 90% of all guests went to their rooms.
The next day I met with Mukhamed, he told me that everything remains as it is and these are my personal problems, despite the answer of the hotel representative. I asked to call the general manager of the hotel, Mr. Alla, so that he commented on the act of a hotel worker named Emma, they called him, but Mohammed started talking to him in Arabic and said that Mr. Allya said that I should handle claims in Ukraine and Allya left. After that, Mohammed started yelling at me, threatening me and hitting the table with his finger. reception manager Mohammed Ali grabbed him by the shoulders and pulled him aside. I asked through Katya, the Russian-speaking representative of the hotel, what happened to him? She answered me that Mohammed from TPJ told the reception manager that I insulted him, while adding that this was not true and she heard everything. I decided to call the TPJ office in Sharm El Sheikh,
but it turned out that Ahmed and Mohammed from TPJ took the leaflet with the TPJ information and left. They promised to give me the TPDji number later... I came later and... They gave me the left number of the TPDji in Sharm on a piece of paper and said that no one answered it. When I asked if there should be information about hotel guides from the TPDzhi company and phone numbers for communication, Reception manager Mohammed Ali said that he could not help.
Now I am sitting on the beach and I understand that the vacation is ruined, I did not expect such rudeness. The most important thing is that no one, after the current situation, even offered me to buy an entrance to the Superior Gala Dinner, but simply mocked me by sending me from one employee to another, hoping that I would run out of steam and forget about everything.
A few days before New Year's Eve, we saw the front desk for New Year's Eve dinner and approached it accordingly,
but what was our surprise when we were told that we were not on the list. After that, several days of clarification began, why we were not warned by the hotel representative about the dinner, which we actually asked about. Reception manager Mohamed Ali said that this was not his problem, and Emma could make a mistake, because she does not speak Russian, but communicates through an interpreter. All this was accompanied by a frank disregard for my requests at the reception, as well as a refusal to give me a written answer. In response, I would like it to be stated for what reason I cannot get to the New Year's Eve dinner, which they called the Superior Gala Diner. It was December 31 and around 15.00 I decided to turn to the hotel guide Ahmed from the company TPDzhi. But I received an answer from Ahmed on the phone that he had a day off today and would not come. At the reception in the meantime, I was told that by 18.00 they would write a written answer, but by 18.00 nothing happened,
they just ignored me. I said that I would call the police now, after which they called my hotel guide Ahmed and he arrived in 5 minutes. I showed him the correspondence with the hotel representative, he said that I should find it out in Ukraine. I asked him to help get a written response from the reception or write it on his own behalf. Because you need to record the fact that my family refused to attend the New Year's Gala Dinner. He said that he would not do anything, in response, I said that I wrote down his words to my requests. He got scared and went to the other side of the reception, I approached the representative of the tourist police at the entrance to the Hotel, but he only spoke Arabic and I could not explain anything to him. But at that moment, the hotel guide Ahmed came up and, after saying a few words to the policeman, turned to me and said that the police would come for me now because I was recording him. I told him that I was ready to go to the police.
Ordinary dinner in the hotel restaurant, without any decorations in the restaurant according to the standard program. After that, a festive concert was to be held in the lobby. We came to the lobby around 21.00, many children gathered in anticipation of the New Year's miracle, but the miracle did not happen. At 22.00 a show was scheduled, but at 22.00 nothing happened, there was not even music. The adults drank local drinks from the lobby bar while the kids ran around the stage. By 11:00 p. m. all the children began to fall asleep, including my child. I took my child to the room while on the way thanking Katya for the gala dinner and evening, Katya, the only Russian-speaking representative in the hotel. At the same time, what a coincidence, a guy from Ukraine approached her with me and said to She-Katya, in my opinion they threw us with a New Year's dinner, to which Katya did not answer. After some time I returned, the performance of the groups began on the stage, which had performed a few days ago on the terrace on a normal day with the same program.
In general, at 12.30 about 90% of all guests went to their rooms.
The next day I met with Mukhamed, he told me that everything remains as it is and these are my personal problems, despite the answer of the hotel representative. I asked to call the general manager of the hotel, Mr. Alla, so that he commented on the act of a hotel worker named Emma, they called him, but Mohammed started talking to him in Arabic and said that Mr. Allya said that I should handle claims in Ukraine and Allya left. After that, Mohammed started yelling at me, threatening me and hitting the table with his finger. reception manager Mohammed Ali grabbed him by the shoulders and pulled him aside. I asked through Katya, the Russian-speaking representative of the hotel, what happened to him? She answered me that Mohammed from TPJ told the reception manager that I insulted him, while adding that this was not true and she heard everything. I decided to call the TPJ office in Sharm El Sheikh,
but it turned out that Ahmed and Mohammed from TPJ took the leaflet with the TPJ information and left. They promised to give me the TPDji number later... I came later and... They gave me the left number of the TPDji in Sharm on a piece of paper and said that no one answered it. When I asked if there should be information about hotel guides from the TPDzhi company and phone numbers for communication, Reception manager Mohammed Ali said that he could not help.
Now I am sitting on the beach and I understand that the vacation is ruined, I did not expect such rudeness. The most important thing is that no one, after the current situation, even offered me to buy an entrance to the Superior Gala Dinner, but simply mocked me by sending me from one employee to another, hoping that I would run out of steam and forget about everything.
Translated automatically from Russian. View original
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