The hotel does not live up to its 5 stars

Written: 4 february 2020
Travel time: 24 january — 3 february 2020
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 7.0
Cleanliness: 6.0
Food: 2.0
Amenities: 7.0
Stayed as a family with 2 children. We arrived on the 24th early in the morning, for $ 30 we were immediately settled in a room near the pools, a family room. There are no complaints about the room, the furniture is new, the bed is comfortable, the bedding is snow-white. Cleaning every day, always left a dollar. The territory is clean, the graphs wash the tiles in front of the building so that you understand, they are constantly painting, washing, watering something... Everything is very beautiful.
Excellent animators, friendly, children's disco in the evening.
Wifi is weak, but picks up throughout the hotel.
Of the minuses - terrible food, monotonous, tasteless. The entire stay ate the same chicken, rice and fish. The beef is tough, oatmeal in the morning, mashed potatoes are generally impossible to eat.

There were grilled vegetables, chicken skewers, seafood is very loud: squid with vegetables and 1 shrimp. Everything is heavily portioned, it feels like they are cooking there at random, like they’ll do it anyway... they’ll eat. In the dining room, the waiters ask for tips, the cooks who distribute food show excessive attention to the female gender, it is impossible to come up to take something, constant wink smiles, and I always dressed decently, and coming up with a child in my arms was unpleasant. And there was also undercooked vermicelli, which you can eat at home. From vegetables, tomatoes, cucumbers, from fruits, bananas, rotten tangerines, melon, pomegranate in water. There is no children's table, there is always vermicelli with tomato paste)) the same cucumbers and tomatoes... Dear hotel, where are the grated children's soups? Porridge besides rice? What do you feed your child?
We then adapted and took what we eat in principle, but all 11 days 3 times a day it was the same thing.
I will subscribe to the previous review: a nursing home for Italians, there are a lot of them and they come for a very long time...
There is a spa, you need to sign up for the sauna and jacuzzi exactly at 10 am, otherwise there will be no places, the administrator at the SPA is a rare boor... I liked the Roman bath.
In general, the hotel does not correspond to those high ranks, which are written about precisely because of the food and some of the staff.
Also note that this is not a windless bay, out of 11 days there were 3 when you can swim, all other days a strong, well-cool wind blew. In the evening it was so cold that they sat either in the room or at the reception.
Translated automatically from Russian. View original