Обходите стороной этот отель. Avoid this hotel.

Rested 3 couples from 6 to 16 November. What are 5 stars? And how can you want to come back here? Do you guys have no self-respect at all? We have never seen a worse hotel. Justify.
Let's start with the numbers. Wanted a sea view - figs you, look at the side of the pool. But that's still okay, they have rooms overlooking the neighbors' balconies. Bathrobe and slippers requested 3 days. Then they gave 5 bucks to the cleaner - he brought it. That is, they do exist. With hotel logo.
Wi-fi - only at the reception and that is very poor. Do I want a lot? Or do I just want to be in touch with my loved ones? No it's okay. As a result, I bought myself an Egyptian Vodafone card with the Internet.

The sea is beautiful, but it is very far to walk to it. And the beach - some kind of labyrinths and stairs, very uncomfortable. Towels are not always available. That is, I walked and walked to the beach for 15 minutes, I come - there are no towels. By the way, there were the same incidents at the pool. The sun loungers are old, many broken, the mattresses on the sun loungers are torn. Towels are also not the first freshness, in non-washable stains.
The beach bar is a treat. To take something, you have to stand in line for 10 people. Alcohol from 11 o'clock. First time I meet this. From alcoholic cocktails rum-cola and gin-tonic. Ugly in taste. Ice and straws are almost never there. This applies to all bars in the hotel.
The pools are cold. All.
The staff is frostbitten, they are not running after you, but you are after them. Except for a few decent people.
On the day of departure, your card is blocked from the very morning, and you cannot get into the room, despite the fact that check-out is at 12. And you have to go to the reception to ask to be unblocked. You need to collect things, prepare for departure, and instead you have to run to the reception and back, it's especially "nice" when the room is far away.
Nightclub - rural disco. Shisha bar - $3 hookah, disgusting taste. Animation in the main restaurant is reminiscent of school amateur performances. Therefore, in the evening we went for a walk to Soho and Naama Bay.
By the way, it was my birthday, from the hotel not a drop of attention in this regard. Okay, I didn't really want to.
The holiday was a success no matter what, because I love Egypt and everything outside the hotel was great, but the hotel and service are disgusting.
My advice - there are many other normal hotels in Egypt.