Ряд плюсов портит плохая администрация A number of pluses are spoiled by bad administration

It was the first time in Egypt. And the hotel itself turned out to be the most controversial detail.

Its full name is Jolie Ville Golf & Resort. It is also known as Jolie Ville Golf Resort 5 or simply Jolie Ville. Probably another one of his names, Maritim Jolie Ville Resort & Casino, also often appears on the Internet.

I originally chose this hotel because of the good reviews. Perhaps once Jolie Ville Resort lived up to the laudatory stories about him. Now the service at the hotel is far from being so rosy and more like a ridiculous comedy.

PROS

I'll start with the pluses, which, of course, there are.
- good, very varied food in large quantities, enough for everyone in abundance + free bars throughout the hotel complex, where you can take unlimited drinks, and in some places food;
- prompt and ready to help waiters and cooks;
- a beautiful hotel area with luxurious pools, flower beds, palm trees, birds, etc.;

- very decent, well-furnished rooms, although half of them have a view of the deserted courtyards between the inner and outer "rings" of the hotel complex;
- a good reef with fish (not the best, but very colorful and enough living creatures).

MINUSES

- a long, confusing descent to the piers and narrow ladders from the piers into the water, but in general this is not critical;
- the hotel clearly accepts more tourists than it can serve, everything is packed with people, finding a table in a restaurant or dining room, a sunbed by the sea or a pool, a chair in the hall is difficult, as well as annoying to stand in line at the food counters;
- disgusting internet, slow wi-fi network works only in the main hall of the hotel and barely hums, even when there are almost no people. But since there are a lot of people from morning to night, it takes 5 ...30 minutes. wait to send a message via Viber or Vkontakte. For normal internet in the room you will be charged 10 dollars a day (! ).
However, such a problem with the Internet in almost all similar hotels.
- the listed disadvantages are covered by the advantages of the hotel, and I would have liked the rest. But there is one more detail that completely crosses out a good impression of the hotel! This is an incredibly lazy, incompetent administration, which does not care deeply about any non-standard situations that arise for customers, and the terrible technical condition of the hotel with external "beauty".

Not a single person, except for the chief administrator on duty, speaks more or less Russian. And only a few somehow know English, which does not save the situation, because they simply do not want to communicate with you. The knowledge of Russian for the receptionists and technical staff is limited to a meager set of basic words, a few short phrases and knowledge of numbers. All! English is the same.
Practically for any non-standard question you are openly footballed from one admin to another, as a result, the problem remains unresolved. A single admin is fluent in Russian, who, for obvious reasons, cannot always be in place.

Several illustrative cases.


In the hotel rooms, besides water, it is supposed to bring drinks, as well as hygiene products - soap. I asked for soap for 2 days, until they brought it, and they know the word soap very well. They didn’t learn how to bring me a drink for 3 days, and I just gave up on it. Although they know the name of the drink and offered it themselves, they stupidly hammer the bolt.

Also, the lock in my room broke and I could not get in. Within 40 min. I had to inform the administration 5 times before a technician came to me with a leisurely gait, made me wait another 30 minutes, although I had to leave only because he was too lazy to go down for an electronic key and he wanted to test mine.
When he fixed the lock, it turned out that my electronic key was also faulty and I had to recharge it too.
The next morning, the lock broke again. I was again footballed from one administrator to another, each one made me wait 5 ...15 minutes, I explained to them 100 times that the lock had already been repaired and now it was broken again, but they just recharged the key and sent me nafig. Explaining anything to them calmly and adequately is useless. Only shouting and scandal makes Jolie Ville admins stir. As a result, I had to go to the sea, and the technician appeared within a few hours and fixed something there.
The next day the lock broke again. After an hour of hassle, they gave me another number, worse than the former one (I already spat to argue with these morons), but they forgot to reprogram the key and mixed up something in their databases. I reported the problem, the employee ran away for a new key, promising to return in 5 minutes. I waited 15 minutes for him and went for the key myself.
As was to be expected, they simply “put me down” on me, standing in the corridor with a bunch of luggage, and if I hadn’t run myself, I would have stood for at least an eternity.

Also, two female tourists were forced to hang around in the dark in the evening in an empty corridor in wet swimsuits, because they also had problems with the keys. What ended the case, I xs. But the hotel admins were clearly not bothered by this situation.

What can be said? Customer service is disgusting to the point of surreal absurdity. One of the largest, richest and most touristy hotels has no technicians on duty, no staff trained in foreign languages, no serviceable equipment.

I do not believe that they do not have money for technical staff, foreign language courses for employees and good routers, because there are many clients and luxury too. The hotel relies exclusively on mass production at the expense of quality, obviously saving on employees. Or the administration is simply not able to organize the work.
Needless to say, I was denied compensation for the inconvenience, and absolutely no attempt was made to correct the shortcomings.

6 hours before departure, I had a problem - the hotel guide forgot to add me to the transfer and departure lists. The hotel administration, as expected, turned on the fool and did not understand anything in Russian and English. As usual, they drove from one admin to another, and everyone kept me waiting. Also, when I wanted to report the situation to relatives and the tour operator, the hotel lost free internet and was not given access to an alternative one. The problem was nevertheless solved, but why, instead of resting, the client should run and control everything?

The bottom line is this: in the hotel, their jambs are not theirs, but your problems. They screw up, and the client will decide everything. If you do not like constant expectations, hassle and showdown, then Jolie Ville Golf Resort 5 * I do not advise you.