Отель спаскудился по полной!!! The hotel was saved to the fullest!!!

3 families rested, a total of 12 people, two families 2 + 2, our family was three adults and a child who turned 12 on 22.12 (already after booking). We have been going to this hotel 5 or 6 times already, before everything was pretty good, but this year they have surpassed themselves. We arrived at the hotel in the morning, immediately after the metal detector ran up, I don’t know who he is, and started to breed for money, like we’ll wait until 9 am and put you in good rooms with beds for children, it will cost money, but cheaper than at the reception, we agreed and paid. As a result, we were settled in rooms where there was one double bed, and this is for four people. Since everyone was tired after the flight and the children were already sleeping in the hotel lobby, we decided that all clarifications would be later.
After the sleepover, they began to sort out the situation, it turns out that no one knows anything about any money, everyone has changed, and if we still want something, for example, a bed or another room, then we will have to pay extra and charge something around 300 or 400 dollars, and this is not despite the fact that there are 4 people in the room, and they said that they do not care where the children will sleep. As a result, having bargained with them, so as not to spoil our vacation, we nevertheless gave money and closed all questions.
But that's not all, on the last day a representative of the TUI calls us and announces that we still owe money for the fact that the child is 12 years old, and this is on that last day. After explaining the situation to the representative of the TUI, telling that we had already paid repeatedly, and if there were any claims for payment, then why they told us about it on the last day, the representative of the TUI agreed with us and said that we were absolutely right, and claims to we don't have any.

But that's not all, upon arrival home, TIU issues an invoice for an additional payment for the child, citing the fact that the hotel invoiced them and, only it is not clear who is who, accused of fraud. This is what happens, the motherland of a scammer-Egypt, where it would not hurt to create a service like consumer protection, decided to milk sweet tourists who paid for everything several times, with the hands of a tour operator, for money? And TUI was seduced by this and began to bend over the travel agent, disconnecting him from the base. They stole the money themselves and let's milk the tourists for the third and fourth time for the same thing.
Now for nutrition.
There was massive fish poisoning, two of ours, who love fish, burped all night, so much so that they thought to call an ambulance, while they got on a yacht trip through the fault of the hotel, of course, no one is guilty of anything and money is our problem.
In short, Egyptos was fucked with happiness.