Do not believe the reviews before 01 01 12 the hotel was sold and a nightmare began in it

Written: 4 october 2012
Travel time: 23 — 30 september 2012
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms: 2.0
Service: 1.0
Cleanliness: 2.0
Food: 1.0
Amenities: 1.0
Immediately upon arrival at the hotel, it was at 2220 local time, we found that the hotel was filled with Arab families somewhere around 80%.
After checking into the room, we didn’t find water and glasses in the room, we asked the reception how it was possible to get water using the ALL system, after which we were directed to the nearest supermarket where we should buy this water. Regarding glasses, they explained that all bars and restaurants are closed, and the opportunity to find glasses is only in the morning. The glasses had to be taken from the restaurant, but the cleaner took them back the next morning. This went on for 3 days and ended only after a conversation with the general manager of the hotel.
I want to note that my wife and I had a wedding tour, when asked about the availability of a double bed in the room stated in the tour offer, it was assured that there were no double beds in this hotel.

I am enclosing a photo from the website of TA "Versa" in the description of the hotel LA Perla
The next morning, surprised at the paucity of breakfast, which consisted only of national cuisine in the form of 4 types of beans and yesterday's salads, he tried to get water from the cooler into an empty bottle that he had with him, for which he was stopped, having received an explanation that water can only be taken in glasses .
Going to the relaxation area in front of the pool. We saw that the whole space is occupied by Arab vacationers who bathe in national clothes, both women and men in sweatpants and T-shirts.

The Arabs impudently walked around and took pictures of European tourists sunbathing, and after my attempt to take a picture of them swimming in the pool with a camera, they became very indignant. After trying to swim in the pool, my eyes became very inflamed and I had to turn to a pharmacist for advice and purchase eye drops, because this hotel was completely unsanitary.
Turning to the reception found out. that the hotel has 2 beaches, one free on the city beach and one paid at the hotel - Fanara Beach (corals). The cost of visiting is $ 2 per person per day When asked where the free beach is The sandy beach of the Royal Paradise Hotel is 500 meters from the hotel. It was explained that they had not used it for a long time.
Main building - two 2-storey buildings
The sandy beach of the Royal Paradise Hotel is 500 m from the hotel.
Umbrellas, sun loungers, mattresses, beach towels - free of charge.
There is a road between the hotel and the beach.
Beach service available
The length of the beach - 250 m
The guide appeared at the hotel on the 2nd day at 21.00!!
Based on the results of staying at this hotel, a claim was made to the guide that this hotel clearly does not correspond to its star rating (4 stars on the facade) and the money that was paid for this tour. Please transfer to another hotel. Tourists who came before us from St. Petersburg were safely relocated immediately to another hotel.

To which the guide, Mr. Yasser, immediately said that this is possible, if you want, we will go right now and see the nearby Marmara Hotel. Having gone with him into it and seeing the difference, we gave our consent, promising to arrive the next day by 12.00 and solve all the formalities he left.
The next day we didn’t go to the beach, because buses run only at 930 and 1430
After waiting until 14.00, they called the Guide, he explained that he was solving our problems and as soon as he had information on coordinating our move, he would come. That day we never heard or saw him again.
Calling him the next morning, we heard that he would be able to come after lunch. At 14.00 he arrived and offered to pay 275 US$ for moving to another hotel, after that he talked with us for about 4 hours. Trying to persuade to stay in this hotel. From his words, we heard that this hotel is really a very bad ion himself would never have settled his friends in it. As a result, he asked to contact the travel agent who sent us to Egypt, because. according to him, Versa has nothing to do with it, because. She didn't see us in the eyes and didn't promise anything.
Realizing that nothing could be obtained from this employee of the host company, we asked an authorized representative of Versa to come to Sharm al-Sheikh.
The next day, Mr. Mukhamed Samir arrived, introducing himself as the manager of the Russian direction "Versa". For another 4 hours, he talked about how he solves our problems and offered to pay already 50 US dollars in order to transfer us to another hotel. Having been refused, he also left. Unfortunately, a telephone appeal to the director of the Good Rest Formula also did not lead to any result.
Claim.
Having paid 42.500 rubles for the tour, we ended up in a hotel equal to 2 stars. Although the rest of our plane tourists for the same amount rested in good 4 star hotels. And tourists from other cities in this hotel paid much less than ours. Example: Eekterinburg, 10 days single all-inclusive paid 23000, Moscow paid 16 thousand for 10 days.
According to the information received when buying this tour from open sources, managers of the Travel Agency "Formula for a Good Vacation" (their website does not allow you to get acquainted with the tour) and the site of TO "VERSA"

This tour package does not meet the stated facilities.
1. There is no water in the all-inclusive system,
2. There is no double bed in the rooms
3. There are no free declared beaches
4. There is no a la carte restaurant
5. Bars offer drinks in disposable paper cups and then they are washed and reused.
6. No food at the bars in between main meals.
7. The photographs of the website TO "Versa" shows ANOTHER HOTEL!!!! !
Translated automatically from Russian. View original