Not worthy of 5 stars

Written: 3 august 2017
Travel time: 22 — 30 july 2017
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 3.0
Cleanliness: 1.0
Food: 8.0
Amenities: 8.0
This hotel is suitable only for those people who are abroad for the first time, and do not know what comfort, service, maintenance and five stars are in principle.
To be honest, we did not rest in this hotel!
I'll start with the fact that we arrived at the hotel at 5 am, that the check-in at about 14:00 is a fact, but the fact that breakfast is not allowed on the first day, we have not heard of this yet. To which our hotel guide answered us: “If you want to eat, pay 20 dollars” !!! ! Despite the fact that the full day is paid!
Further, we were struck by a huge green area with a large number of fruit trees with ripening fruits, flowers, melissa bushes and flower beds of different types of cacti, and most importantly, everything is in DIRT! Wrappers, dirty napkins, cigarette butts and many other things made their own adjustments.

For a long time I will not paint our shock, but I will say this, after checking into the room, our shock reached its peak! Old, no, even aging room, with an old TV, dirty bed, dead toilet, fungus in the shower, stink all over the room, ants and lizard feces, we were blown away! Not only that, every evening at sunset, these "cleaning managers" treated the bushes with acrid smoke from a spray gun, who they poisoned - insects or us - is not known, but there was nothing to breathe!

Well, away we go - Mud! Dirt! Dirt! Spoons, cups, plates, dirty in the dining room and at the bar. Disposable cups, teaspoons and straws also did not save, because more than once came across boo. Ice on the bar, near the pool, was put into glasses with bare hands, not with a spatula or tongs, but with hands!!
Their concept of cleaning the room included: making the bed and beautifully arranging my personal belongings on the washbasin. That's all! The cups and bags of chips floating in the pool did not bother any of the staff! Seeing dirty napkins and packs from local cigarettes, they simply turned their heads in the other direction! It was a nightmare!
Be that as it may, all this horror was brightened up by a varied and tasty food, the animators, for their part, cheered up the guests as best they could, and of course a gorgeous reef with fish.
But! Again, the foam party on the hotel's own beach from our animators cost 12 dollars, and it was squalor!

I say from the bottom of my heart that I DO NOT RECOMMEND!
Translated automatically from Russian. View original