Divorce for money

Written: 31 march 2018
Travel time: 22 march 2018
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 3.0
Cleanliness: 3.0
Food: 7.0
Amenities: 8.0
I do not recommend this hotel! From the first minutes of my stay, a money scam began. We arrived at 9 am with a small child and naturally decided to pay money to be settled earlier. They also wanted to pay for breakfast, as it was far from lunch. They took money from us, as for lunch, as it turned out later. True, an hour later, they told us that they made a mistake and wanted to return the difference, of course, we didn’t take it away. We are waiting for an hour, waiting for two, and already the third hour is coming to an end and at the reception they tell us we still have to wait, we don’t understand why they paid him money then, he explains that he wants to put us in a good room. Only after calling our travel agency with a complaint we are settled in 10 minutes. And this type of good room has not seen repairs for 10 years. But as it turned out later, in a bungalow, my friends had a room even worse. And this is a 5 star hotel, it does not pull more than three. True, there are rooms after renovation, but Italians lived in them. At every step they look into the pocket. I didn’t give a dollar, 2.5 there will be no normal drinks and you will wait until you are served. In a restaurant, rather in a dining room, it is difficult to call a restaurant, there is a queue for both lunch and dinner. The food is really good, there were no stomach problems. The only thing was that there was no fruit in general form. There were some fruit salads in syrup. We did not dare to try them. You have to go to the beach at 7 am to take a seat. And behind these lay there were constant scandals, we regularly watched the showdown on the beach. The sea is good, you can go from the shore, with small children it is convenient, shallow. The territory is well-groomed, it was pleasing to the eye. Cleaning in the rooms is mediocre, despite the fact that they didn’t give less than 2 dollars, or even five, there was dirt under the beds, behind the cabinets, they changed linen and towels regularly. But the icing on the cake was the day of departure. In the evening we packed our things, handed over beach towels and put the cards on the table near the TV. In the morning we went for breakfast, when we returned, we did not find the cards. The receptionist said that we have to pay 45 dollars for the cards. We explained to them that we could go to the place where they take towels and check that we handed them over, especially since we were resting with three families and there were witnesses. They said they don't care, no cards, pay 45 dollars. As a result, when the bus arrived at the airport, we were forced to pay this money, otherwise he said to represent Sun International that he could not pick us up, although we paid for the transfer. He even wrote us a paper that he was not picking us up. We will deal with this in court. Instead of sorting out the situation, it was easier for him not to take us. In general, I want to say over the many years of our travels, and in my 43 years I have visited different countries of the world, including Egypt many times, but I have never seen such a tough divorce anywhere. I want to say that with such staff, stealing in the open, they will not go far. We will not leave it like this and will try to take all measures in order to punish these people and compensate for our material and moral damage.
Translated automatically from Russian. View original