Прекрасная территория и ресторан,хамовитый ресепшн и спа Beautiful territory and restaurant, rude reception and spa

The hotel is never 5 *, and sometimes not even 4 *. Of the pluses, a well-groomed and beautiful territory, very beautiful photos are obtained, there is a photo zone with the name of the hotel. There are no mosquitoes on the territory, every evening the machine drives and sprays smoke. A good restaurant with a decent food, a lot of pastries, cakes, I brought +5 kg on myself)) nooo . . there are queues for hot, and sometimes in the evenings they don’t start until a table is free.
Gryat there is even a diet table! Polite waiters, plates change at a speed „wait, I’m not finished”??? ? we were served by Gomaa, very good guy, give him a bonus!
Animation incendiary, cheerful, interesting. . BUT ITALY! ! Their main guy is Ali, super! I didn’t cross paths with children’s animation in 11 days, although I was with three children, maybe they were in a parallel universe?
Now about sadness. .

With the settlement, we are the only ones who did not put $ 20 in the passport, the rest, hoping for some kind of mythical “best” number, did it! I don’t know . . maybe the staff is not paid a salary and they live on baksheesh? Because everyone has to pay, the porter, the cleaner, the reception and everyone who meets on the way ((they lived at 265, upon arrival they took pictures of all the malfunctions, scratches, etc. , in order to avoid a divorce upon departure, they practice. Thank God these photos were not useful.
But the main drawback is the staff at the reception and in the spa ????????????
About the reception: the rooms are new with an e-key, one per room. There are four of us and we apparently have to walk in formation! one evening, the youngest closed in the room and fell asleep! We walked under the windows and doors for half an hour, trying to get through. Then we went to the reception, where they said that they had already opened it for us, we returned, we waited for 20 minutes for no one, then this was repeated 2 more times, after 45 minutes I was already furious, together with the manager, we went to the room, into which, as if by magic, an employee came and opened it for us. conclusion: the receptionist is tired of working, help them quit!
In the gym, in general, trash! We wanted to take a picture with the children in the Empty Gym, we didn’t bother anyone, we went in to take a couple of photos, Abdulla ran in, started yelling, bulging his eyes, pushing us out of the gym: “Get out of here, you can’t be here, are you from Ukraine? ” I don’t know what Ukraine has to do with it , but we are from Kazakhstan))) in front of the children, he yelled at me so that later I had to explain that my uncle overheated in the sun. rude! if this hotel declares itself as 5 *, such employees are simply unacceptable!
But if you don’t go to the spa and less intersect with the reception area, then this is a good vacation for little money. But I won't go back there for sure.