отель хороший, тур оператор - плохой hotel is good, tour operator is bad

I rested in this hotel in November 2017. The hotel is large, the beach and the service at the hotel are good. Food - the range of dishes is wide, but the same thing is repeated almost every day.
Separately, I want to say about excursions. Excursion to Petra (Jorda) at the hotel - from 300 dollars, which is 100 dollars more than in the city bureau.
Was on an excursion Mount Moses + Monastery of St. Catherine. I bought the tour at the hotel from #anextour, from Ahmed. I regret very much that I did not find the time to get acquainted with the details on the Internet.

Tour operator #anextour (Ahmed) did not say ANYTHING about the features of this excursion: how many km you need to climb, what is the air temperature at night in the mountains, how to dress, etc. As a result, I found myself at 0 degrees on the mountain in a tracksuit, 4 hours was the ascent (6.5 km) and 2.5 hours the descent. I was very cold - as a result, I struggled with bronchitis for more than 3 weeks. Further - even more interesting. Our guide from the annex tour transferred our group to a local Bedouin guide before climbing Mt. Moses. At the same time, he said that he was the best (a name like Maggie, he has a cleft lip). This "best" left 3 people on a mountain path at night, without even notifying that they were leaving without us. As it turned out, there were other Bedouin guides on the route who "pick up" single tourists and take them further for $15-25. Be careful, it's their business. As a result, no one is responsible for the tourists. My rating for #anextour is very bad.