The first day at the hotel started with disappointment (((

Written: 22 october 2020
Travel time: 22 — 28 september 2020
Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 7.0
Cleanliness: 6.0
Food: 3.0
Amenities: 8.0
We are in it for the second time, the first time we were in 2017, and there is something to compare with.
I must say right away that the hotel has changed not for the better.
The beauty of nature and well-groomed territory remained the same. That's all, unfortunately.
I'll start by saying that everything shows that the hotel is now in a regime of austerity.
The food is a real disappointment. In the morning, an omelet is eggs with vegetables (and not like before - with sausage, mozzarella), and even behind this omelet there is a queue (and this is indoors during a pandemic) - because you simply don’t want to eat anything from the rest. Some kind of pancakes on powdered milk with a glaze that vaguely resembles chocolate, a completely unsweetened melon and wooden peaches and small tired bananas.
Only one restaurant works, the restaurant does not work near the sea.

The beach bar is generally sadness and melancholy. In 2017, there was a delicious pizza with tuna, and french fries not in burnt oil. And now there is absolutely nothing to eat. There is only one margherita pizza, and then another line is built for it. Well, burgers with spicy, but more or less edible meat.
To say we were disappointed is an understatement.
I really hope that the hotel management will read my review and take it into account.
Not all tourists bought this tour at burning prices! We took it back in January 2020 to rest for the May holidays, but due to Covid-19, the tour was rescheduled for us right now.
And for the price we paid for it, it's not worth the money at all.
If the administration does not take into account the reviews of tourists, then definitely we will not come here again and definitely will not advise our friends.
Because you can’t lower the quality of services like that, even if the situation is not quite easy from an economic point of view. With this approach, you will lose your regular tourists.
I really hope for a sincere answer from the hotel management. Can you please explain to me what happened to what used to be the best value for money hotel in Sharm El Sheikh?
Translated automatically from Russian. View original