отель хороший, проблемы с поселением и с обслуживанием номеров good hotel, problems with accommodation and room service

We arrived at the hotel at 5 am, started checking in at 2 pm, they gave a 2-bed room for three, a scandal, at 3 pm we got a room for 3, but without towels. For a late settlement - attention, a basket of fruit in the room (2 apples and a banana), it's a pity I won't be able to post a photo. After numerous requests, the towels were received in a day. Then, near the pool, while we were away for a few minutes, the cleaner took the towels. Again, finding out at the reception and waiting all evening while they were looking for them (it turned out that the towels were stolen by the staff at the hotel, and then sold to the guests). Cleaning and linen change with scandal.
These are the facts, draw your own conclusions. The second time we will not go, although the territory is very beautiful and the restaurant is on the level. But the attitude of the staff.... .