Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
2.0
Cleanliness:
4.0
Food:
2.0
Amenities:
4.0
They just arrived from Egypt. Got caught, you could say. We chose the hotel according to the description and photographs, that I would just like to appeal to all those who post photos, post real photos, and not from photoshop and from a computer...
For the first time in so many years, when my children wanted to return home after a few hours of staying at the hotel.
It all started when they could not find our reservation, and instead of our last name, the name HASAN was indicated. After we were given the keys and said that they would take the suitcases to the room and showed us which way to go. There are several complexes, so we went ourselves, no one even deigned to show us where to go, and when asking employees and hotel workers who did not even know English by 10%, they could not show us where to go. Here we are with two children in 40 degrees of heat went and looked for our room.
This was just the beginning. Family room, comfortable, spacious, only if everything worked again. 2 rooms, air conditioning only worked in one room. In one it was possible to sit in a jacket, and in the second room in a bathing suit (there was not even a window), such a difference in temperature. At first they said that it should be so, but when they understood. that not everyone can listen to such stupidity, they decided to admit that there was a problem with the air conditioner and you know how they decided to fix it, they put cardboard from under the box on one side of the air conditioner and turned the second blow on the 2nd room... (funny now, but not then).
The shower did not work when I wanted to switch the water from the tap to the shower, the switch remained in my hands. The towel was for 2 people, we asked for 4 and waited 4 hours for a towel to be brought to us. The safe did not work, they tried to fix it for 3 hours.
In short, we waited until 8 pm, until the husband simply began to shout at the administration, where they only answered us after 5 minutes to fix the shower, that the children should take a shower after the pool, get dressed and go to dinner. Only after the owner of the hotel came out, after half an hour they changed the tap, which was broken.
But when we went to dinner and saw that there was nothing to eat there. No fruits, no salads (sliced cucumbers, tomatoes, chopped cabbage and carrots, olives), I just decided that I definitely didn’t want to stay there. There was nothing to feed the children. In the truest sense of the word.
The service is terrible. THAT there are no plates, then there are no glasses. The administration did not even know about the entertainment program for children, they said that the girl who knows about it at 8 finished her working day.
In the evening we decided to sit near the pool, where music was playing, and you know there were people who seemed to have a normal rest. Maybe they didn't care, maybe they had nowhere to go, maybe they like it. Since they drank from 10 in the morning and by the evening they didn’t care anymore, and after that they danced who, what and how . . But this is definitely not for us. WE went to rest in a 5-star hotel with children and service and hotel and food, barely drawn to 3 stars.
The next day we changed hotels. and you know, they tried to persuade me to stay for 2 hours. that they will change the number, they will cook what the children eat. But I refused, because the attitude from the first moment was not like a professional hotel staff.
The only plus in the hotel are water slides for children and adults. What attracted us. when we were looking for a hotel.
We moved to the Savoy Sierra hotel, it was a real vacation. Service at the level of the European standard and entertainment and attitude and everything.
For the first time in so many years, when my children wanted to return home after a few hours of staying at the hotel.
It all started when they could not find our reservation, and instead of our last name, the name HASAN was indicated. After we were given the keys and said that they would take the suitcases to the room and showed us which way to go. There are several complexes, so we went ourselves, no one even deigned to show us where to go, and when asking employees and hotel workers who did not even know English by 10%, they could not show us where to go. Here we are with two children in 40 degrees of heat went and looked for our room.
This was just the beginning. Family room, comfortable, spacious, only if everything worked again. 2 rooms, air conditioning only worked in one room. In one it was possible to sit in a jacket, and in the second room in a bathing suit (there was not even a window), such a difference in temperature. At first they said that it should be so, but when they understood. that not everyone can listen to such stupidity, they decided to admit that there was a problem with the air conditioner and you know how they decided to fix it, they put cardboard from under the box on one side of the air conditioner and turned the second blow on the 2nd room... (funny now, but not then).
The shower did not work when I wanted to switch the water from the tap to the shower, the switch remained in my hands. The towel was for 2 people, we asked for 4 and waited 4 hours for a towel to be brought to us. The safe did not work, they tried to fix it for 3 hours.
In short, we waited until 8 pm, until the husband simply began to shout at the administration, where they only answered us after 5 minutes to fix the shower, that the children should take a shower after the pool, get dressed and go to dinner. Only after the owner of the hotel came out, after half an hour they changed the tap, which was broken.
But when we went to dinner and saw that there was nothing to eat there. No fruits, no salads (sliced cucumbers, tomatoes, chopped cabbage and carrots, olives), I just decided that I definitely didn’t want to stay there. There was nothing to feed the children. In the truest sense of the word.
The service is terrible. THAT there are no plates, then there are no glasses. The administration did not even know about the entertainment program for children, they said that the girl who knows about it at 8 finished her working day.
In the evening we decided to sit near the pool, where music was playing, and you know there were people who seemed to have a normal rest. Maybe they didn't care, maybe they had nowhere to go, maybe they like it. Since they drank from 10 in the morning and by the evening they didn’t care anymore, and after that they danced who, what and how . . But this is definitely not for us. WE went to rest in a 5-star hotel with children and service and hotel and food, barely drawn to 3 stars.
The next day we changed hotels. and you know, they tried to persuade me to stay for 2 hours. that they will change the number, they will cook what the children eat. But I refused, because the attitude from the first moment was not like a professional hotel staff.
The only plus in the hotel are water slides for children and adults. What attracted us. when we were looking for a hotel.
We moved to the Savoy Sierra hotel, it was a real vacation. Service at the level of the European standard and entertainment and attitude and everything.
Translated automatically from Russian. View original
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