The hotel is not 4, but 3!!! Even at the reception you can see it!

Written: 19 august 2019
Travel time: 8 — 15 august 2019
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 4.0
Cleanliness: 3.0
Food: 2.0
Amenities: 4.0
Rest was a surprise, very hastily took a ticket on the advice of a good operator, as it seemed to us. If there is a choice, take the same host 4 ku charm Holiday, the level is much better. But it's all right. . .
Arrived late, late departure, at the airport it is necessary to fill out documents in English and a wild queue for passport and visa control. In this regard, we were forgotten... With two small children (7 and 2) we are offered to go by taxi at 11 pm. The children are tired and hungry, but we were probably lucky and the tour operator forgot, besides us 4, three more tourists, thanks to him, he gathered us and called a bus for us. At the hotel we were fed right away, because. dinner ended, by the way, without bracelets.
The room was "impressed", the curtains were crumpled, the curtains were dirty, the furniture was broken, the mattress was burned on both sides, the water did not flush in the toilet and the shower was only cold. We decided to spend the night and then change the room.....

In the morning we were told that they would fix the water and they could not change the room for any fee, because. have a local holiday and all the rooms are occupied. It was lucky that the room was not facing the pool, because. very loud and long music. I put the children to bed before the children's animation began (21 according to their time, 22 according to ours).
The bedding is washed and far from white, the towels are snow-white.
Meals: apart from rice, the children have nothing to give, there were stewed marrows with zucchini and scrambled eggs for breakfast, there is little meat and dumb or so spicy that you can’t even eat it yourself (grilled sausages). I do not want to talk about unsanitary conditions at all. Either there aren’t enough people, or it’s the norm for them....The plates are broken and many poorly washed (greasy stains are visible), the tables are not washed, the maximum is wiped with a not very clean rag, cloth napkins are never washed at all, they don’t I saw that they would change, (if something fell on them, like on the floor), drinks have already been truthfully written about them above, who are interested to find.
Water in the mini bar for a fee! In the restaurant and minibars in coolers, but only to type in plastic disposable (I hope) cups, and a person is assigned to ensure that they do not type in bottles !!!!
Of course, you won’t go hungry for adults, but it’s very difficult to feed children. For the locals, there were also boiled eggs for breakfast, which were hidden under the table from the Europeans and were given out only to them, it’s good if they give you with you, then you can become impudent and demand. The cooks are not always tidy, the one who is grilling on the street is generally toiled from the heat, sometimes sweat dripped directly onto the scrambled eggs....I did not often go to Egypt, but I was "impressed"!
I won’t say anything about cleaning, they hung a do not disturb sign, tk. the child slept in the room during the day, a couple of times she took a mop herself, but this is only my desire, I saw that the rooms were cleaned, I don’t know how.

Territory: more spacious than in Holiday (where there is one owner), but they forget to clean it up. This dirt flies into the pools, which instead of cleaning are "jammed" with chemistry, in the evenings they are poured into a huge bucket, swimsuits shed after swimming in such pools, my children and I have discolored spots. There are two slides that work as the person responsible for them comes to mind. In Holiday there are more slides and the schedule is stable, we went there.
On the beaches: the sandy one next to the reception will go down the stairs so that you don’t have to go with the bus and then look for sunbeds, because the beach is not big for two hotels. There are also enough fish there, especially until the locals stir up the water. A bus takes you to the corals, it’s beautiful and spacious, but you have to go down the stairs a little dumb with the children. The coral is beautiful, there are many living creatures.
In general, if you are going to, you need to read reviews very well in advance and be prepared for surprises.
Translated automatically from Russian. View original