Вымогательство и низкий сервис Extortion and low service

I had a family vacation in this hotel after reading positive reviews, they brought us to the hotel at about 19.00 check-in lasted about 30-40 minutes, after they gave the documents and keys to the room and said to wait, we are waiting for 10 minutes for no one, 20 - no one, we approached the counter with a question about the porter and how long do we have to wait? They said Oh! He will come soon - in general, they simply forgot about us, well, it’s nonsense, they take us to room No. 526, and here, to make it clear, there are two windows measuring 40 by 15 cm in the room, a fetid smell from the sewer and another one across the road a hotel bordering ours across the road from which from 20.00 to 23.00 there is a constant roar of music. Doors as here already wrote reviews other people really with slots from 2-3 fingers, you can hear everything! Everything!! ! Night festivities, conversations, etc. , etc. , by the way, we did not sleep in this room for a single night. Plus mosquitoes in huge numbers that fly through these cracks, fumigators simply do not help, although they were bought in Egypt itself. I had to plug all the possible cracks with a towel, which did not really help. . The only thing that made me very happy was the presence of a guest relation (a person who works with hotel customers) Lyubov (Lyuba), to whom we are very grateful, a very competent and sympathetic girl who helped us a lot to deal with the hotel staff. It was she who made sure that we changed the room to a more comfortable one. But the problem of soundproofing and mosquitoes remained unresolved (((there are all such rooms ((!! . Nevertheless, there was already a large window with the entrance group, and the sewerage smelled less disgusting. The hotel is mostly foreigners (old pensioners from Germany and Italy), and the attitude towards them is an order of magnitude better than towards the Slavs, for example (as previously written) at the bar they will receive a drink in a glass dish, and the Slavs will be poured into a plastic cup ((, it seems like a trifle, but... you understand. The food is monotonous , especially in the mornings, although it is clear that the chefs are trying very hard, for which a separate human thanks to them. . And everything would be fine, and this hotel could be considered for a subsequent visit if it were not for the egregious incident on the day of departure. We left the hotel at 4.10 in the morning, in 10 minutes I brought the room key to the reception and heard that I owe money for freshly squeezed juices that I did not take, about 5 dollars, but of course it's not about money, but in principle, why should i pay for someone?? ? To which the hotel employee said that I would have to pay or he would not open the exit from the hotel for our bus. A guide from the Tez-tour came up, but the answer was unequivocal - no! There is no evidence that it was I who ordered these juices, there was a figure of the previous number 526 on a piece of paper and some kind of scribbles, there is nothing of my signature, although they have a camera near the place where fresh juices are made. My request to investigate and invite the hotel manager, including Peter Sabry, was refused. Then new tourists arrived and the hotel employee stopped communicating with us altogether. As I understand it, everything is built according to this principle - he will still pay because the whole bus is waiting for him and he needs to fly home. And so it happened, if it were not for the urgency of the departure and for not detaining people on the bus, I had to pay for something that I did not receive and did not use. Well, what kind of people? Therefore, everyone who decides to visit this hotel, come to the reception the day before and specify what they have included for you there, because you may not have the amount that you will be presented with. Well, in the end, I would like to wish the hotel manager Peter Sabry, when you write a comment on my review, that you are very sorry for the inconvenience caused to me, think better about a more appropriate approach to your customers and staff (the hotel employee who arranged my departure on 10.03. 2019 at 4.10 am) who is ready to engage in extortion for the sake of 5 dollars, thereby worsening the reputation of the hotel and its attractiveness! ! Good luck and good luck to everyone, be vigilant and don’t get into my even trifling, but not pleasant situation! Have a good rest!!! )))