Отвратительный отель Disgusting hotel

We chose this hotel after reading reviews about good food, no food poisoning, tolerable service and a beautiful reef. Our expectations were met only by a very beautiful reef of this hotel and the neighboring Reef Oasis Blue Bay Resort 5 *. When we checked in, they tried to charge us $10 for a room in building 2 closer to the beach, and not in building 5. We said that we didn’t mind moving into building 5. As a result, we were given a room in building 2 at no extra charge. The hotel liked the buildings in the style of the Moroccan village, the view of the bay, home and neighboring reefs, a spacious room and a balcony on the second floor, the work of animators Nastya, Lido and Omar. The room had two wide beds, old but reliable furniture, an old TV with noise. Unfortunately, the extra rollaway bed is not sized for a 1.70 cm adult. Bed linen was pelleted and changed 1 or 2 times during the 12 day stay. Towels were changed 3 days after the tip. Dust wiped poorly, and the floor was not washed at all. Shower accessories were replenished regularly. The worst thing in the hotel is the mass poisoning of tourists of all nationalities, dirty plates, cutlery and glasses. . The hotel management listens to all complaints and does nothing to improve the situation. In restaurants of Italian cuisine and Lebanese cuisine, the dishes that we ordered were not brought. Having heard our request to bring what was ordered, they took what was brought, promised to bring what was ordered, and did not bring anything. In a Lebanese restaurant, they gallantly moved chairs for us when we sat down at the table, and intensively removed the tablecloths from the tables when we alone in the whole room finished our main course, and did not bring us the ordered desserts. I had to ask about such a trifle as toothpicks, because they were not freely available. Those who survived the poisoning could try to enjoy not very diverse meat and fish dishes and pastries. During the entire stay in the restaurant there were no watermelons and grapes. Almost always there were oranges, grapefruit, dates; sometimes - melons, apples, peaches. Almost every time there was a fish, very often pangasius in different forms. If it weren’t for dirty dishes and poisoning, the food could be considered tolerable, you should react calmly to poor service. This was my 9th time in Egypt and the most disgusting 5* hotel ever.