Воровство в отеле Hotel theft

I would like to share my impressions of my stay at Siva Sharm Resort & Spa 5* tour operator JOIN Up.
We rested with a family of 6 people (my husband and I, two granddaughters and a son and wife) from 10/30/16 to 11/06/16.
Impressions from the hotel and the operator began to take shape immediately upon arrival. We arrived on the first flight departing to Sharm from Kyiv at 7-00. We had to sit on the bus for more than an hour waiting for all the tourists. Our hotel was closest to the airport. But the accompanying guide decided to take tourists first to distant hotels (we traveled all over Nabq, making a circle of 20 km and spending more than an hour on it), and then only arrived in Siva Sharm (which is 5 km from the airport). And this is despite the fact that there were significantly more tourists on the bus that were heading to Siva Sharm than to other hotels.

As it turned out, he laid such a route not in vain. When only tourists from our hotel were left on the bus, the guide announced that this hotel operates a “different” international system, according to which we can only be accommodated from 14.00 and we will not be given breakfast and lunch. If we give 10 dollars each, then the guide will arrange check-in immediately. Many gullible tourists put $10 in their passports and gave their passports to the guide. We do it on steel. As a result, the manager Karim gave us only one room (at the same time he asked if we thanked the guide), and the second number said that we had to wait until they removed it. The children checked in at 1442, and ours was 1440. When I saw that the room had been cleaned, I came up for the keys. KARIM said that he would not give the key and his mistake was that he gave us the first room. We were supposed to check in after 2pm. My requests were utterly ignored. As a result, I received the key to the room only after dinner, although the hotel was less than 30% occupied.
I won't even talk about food and service. We knew where we were going - the hotel was the cheapest and did not expect miracles. Linen and towels were not changed even once for seven days (specially made notes). All this negativity was smoothed out by the beautiful sea and rest.
The most unpleasant thing happened on the last day of my stay at the hotel on November 06.
At about 11.15 the son's wife went to the room to collect things. When she approached the room, it turned out to be ajar, the safe was also open, and there was a man in the room who cleaned the room and held her wallet. (The wallet was previously in a closed safe).
With the words "Sorry, Sorry" he gave the wallet and ran away. We called the hotel representatives. After inspecting the safe and purse, they found that 1 banknote per 100 dollars was missing from the purse. USA, and 5 banknotes for 100 dollars. US fake.
They asked to call the police. All the same KARIM refused to do this, he said that we should go to the department ourselves and write a statement at the police station. We contacted management to resolve the issue. Management expressed complete indifference and unwillingness to solve the problem. How indifferent the guest relay manager was that half an hour after I repeated the events several times and read our statement, she asked with an indifferent look: “When did this happen to you, what day? ” The question dragged on and on.
After only 1.5-2 hours the police were called. We asked management to solve our problem and compensate for our losses. After all, the hotel administration is responsible for the staff that it hires and for the serviceability of the safes. Given the unwillingness of the hotel staff and the representative of the tour operator to assist in a quick resolution of the issue, and the refusal to take responsibility for what happened and compensate for the loss, I can assume that the hotel management supports its staff in this way of additional income.

I find it doubtful that a simple hotel cleaner would be able to break into a safe with a combination lock on his own. And also from the behavior of the senior manager, I concluded that the management not only supports, but also leads the theft in the hotel. While we were sorting out, tourists from 1441 rooms approached us and said that they had also lost 100 dollars the day before.
The most annoying thing is that the hotel management did not even apologize for what happened. All proceedings took the last four hours of our vacation and we left without solving the problem. We were told that the money would be returned only if the person who stole our money was caught and he confesses to it. Although they themselves did not even ask for our coordinates.
I am describing this so that everyone, before deciding to go on vacation to the Siva Sharm Resort & Spa 5 * hotel, thinks: he wants to get a quality vacation or save a little, and then lose a lot more and get a lot of negativity. After all, there are a lot of beautiful hotels nearby with the same sea, the best service and not much more expensive.
It is also worth considering whether it is worth trusting the organization of your vacation to the Join UP operator, whose representatives did not contribute in any way in resolving the problem.