Bad hotel! Don't be fooled by the rating!

Written: 30 july 2021
Travel time: 13 — 24 july 2021
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 3.0
Cleanliness: 4.0
Food: 6.0
Amenities: 3.0
The hotel is a complete disappointment! We, like many others, fell for a high rating, but it is very deceptive. So, point by point.
1. Location of the hotel. 2 coastline. If the beach was nearby, then 7-8 minutes on foot, otherwise see below. Walk 12 minutes to the main street.
2. Territory. The hotel is not very big by the standards of Egypt. The territory is green and well-groomed.
3. Appearance. Immediately "quality" gives no reception. There is not even a name "reception", there is no clock, just a counter. Music kills regret for rest. I would like to order a funeral service. The hotel itself looks normal from afar, but inside you can see that everything is far from the first freshness.

4. Settlement. They handed over their passports and sat for about an hour. Nobody even paid any attention to us. Approached, asked "how long to wait. " They said that we have a check-in at 14.00 (and the clock was 7.00), but if it works out, it will be faster. And the fact that they came hungry and tired, no one cares. They gave me only (and then after the call) to drink water at the bar. And bracelets are specially given after breakfast, so that you just start your all from lunch. Luckily, we were seated within 2 hours. But this is not a service.
5. Numbers. Changed 2 numbers. I can’t say that they are downright terrible, but there are shoals everywhere. In one room between the shutters we just lived sparrows. There were several problems with water. By the way, yes, it is important! NO HAIR DRYER IN THE ROOM! Asked to bring it twice, never got it. Housekeeping leaves a lot to be desired. On the last day, we decided not to clean the room at all.
6. Staff. Nice people work in the cafeteria. And the animators are great guys, thanks to them for their work. Near the pool, too, good staff, especially a nice young guy (usually worked near the children's pool). The rest are dislikes. Reception - slowly and without desire. Bartenders - depending on who. There was one "always smiling" often liked to freak out. Not only could he almost throw glasses, he also barely works.
7. Pool. He doesn't seem to be small. But there are so many people that you just walk along the bottom, because. swimming is not comfortable. A pile of rubbish, hair. It's bad location. And the children's pool is almost the same size, but was almost always empty. Pool bar. Not much here either. Lots of people and one bartender. You could sit for 10 minutes waiting for your order.
8. Food. The only point without a sharp negative. The food is not very direct, but it is enough, varied and tasty, especially a lot of sweets. But in 11 days it becomes boring, because. day after day, almost everything is the same. Not much fruit. Drinks are ok. Like everywhere else, cheap local alcohol, but they didn’t expect more. But Fanta and Cola are original. (photo of sweets below)

9. Beach. THIS IS IMPORTANT READ. I write as it was. Our first 2 days the beach was 8 minutes walk. You take a ticket at the reception and stomp. The beach is small, for several hotels! It was possible to come and stay without a sunbed. The sea - there is not enough space, a person on a person, you can’t swim much, it’s disgusting. Therefore, they lay on their own beach, and went to swim on another. On the 3rd day it turned out that the beach is different. As a result, if you go on foot, it takes about 20 minutes, who is slower -25!! ! In the heat - such a pleasure. There was a transfer, but they generally went nuts. Not only was the first one at 9.30, but it was also a small minibus, for 12 people. People simply didn’t get into all the early and afternoon sessions (I attached a photo of real people who didn’t get into the minibus on different days). We went to swear, but it did not lead to anything. Pork attitude. By the way, after lunch, if you don’t fit into the minibus at 15.00 (it’s the first one), then there’s no point in going too much, because. the last one from the beach at 5 o'clock. And they go once an hour after lunch. That leaves two options. Either with your legs in the heat, or standing up or through swearing (if you're lucky) in a minibus. I attached a photo of the second beach. The beach itself was ordinary, but small and the entrance to the water was by steps, it would not be possible to run into the sea.
10. General impression. There are many locals in the hotel, so everything is for them. Very often Arabic music, well, really tired of these motives. Also, the staff can see how they treat them better. We went to the sea, and as a result, it turned out to be the most inconvenient with the sea. The hotel is not up to the mark at all. If there are 2-3 stars here and the price is 40 percent less, then it’s tolerable, otherwise I don’t recommend it at all. Please don't rely on the reviews. All the Russian speakers we met there had the same opinion about the hotel. Not a single person has praised this hotel, everyone is unhappy. Some even moved to other hotels. DO NOT VISIT THIS PLACE!
Translated automatically from Russian. View original