Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
3.0
Cleanliness:
3.0
Food:
4.0
Amenities:
6.0
My impressions of Stella.
Stayed at this hotel in August 2017
We have been to Egypt 7 times. There were also in the fours on the second line and in the fives of the middle hand.
Highly rated on TripAdvisor and rave reviews
And according to the assurances of the travel agent about the high service, comfort and wonderful cuisine.
I have no idea who writes such rave reviews. All reviews are 5 - either custom-made, or from people who are in Egypt for the first time after the chicken coops of the Black or Azov Sea of the post-Soviet space. For some reason, Europeans and citizens of the Middle East do not experience such enthusiasm for this hotel.
The agency warned us that in Stella the coral reef is poor, but the service is at the highest level. A hotel with a claim to luxury class.
Settlement.
We arrived around eight o'clock. For a long time no one approached us in the hotel lobby. Although there was an employee at the reception and there were no tourists. We wait.
After 15 minutes, we were brought a welcome powdered juice and questionnaires. Filled out questionnaires. We sit further. We listen to mournful live music on the piano, amplified by a microphone, and watch the guests ride on "golden" elevators with a lot of fingerprints. After another 15 minutes, we are offered to go on a taffeta with suitcases to move into a bungalow. We say that we would like to live in the main building, as we paid for a Deluxe Sea View room with an area of at least 30 sq. m, balcony and sea view. But the reception manager replies that there are no places in the main building, although we knew that the hotel was 60% full.
Good. We're going to the bungalow. They take us to the first floor in a dirty little room, without a balcony and overlooking the wall in front of the standing bungalow. We pick up our suitcases, return to the reception and demand that we be placed in a normal room, which we paid for.
After 15 minutes, we are again taken with our suitcases to another bungalow, but already on the second floor, to a room with a larger area, a balcony and a view of the wall in front of the bungalow, but if you look carefully from the right corner of the balcony, you can see a piece of the sea. This room was without an entrance hall, you open the door and immediately a bed, a very dirty floor and a very dirty carpet in front of the bed, in addition to the main bed, there is also some kind of folding extra bed. We refuse to stay in this room and again with suitcases we return to the reception desk with a demand to settle us in a normal clean room. The receptionist replied that he had nothing for us and that TOMORROW he would try to come up with something. We had to return to this dirty room on the 2nd floor of the bungalow. I did not want to spend the night in the lobby of the hotel. The mood was already spoiled by such a meeting and the beginning of the holiday.
From the room to which we were forced to return, they removed a folding bed and a dirty rug at our request. The janitor sprayed the huge red ants in the bathroom with air freshener, which did not bother the ants. The nest of ants, as it turned out at night, turned out to be right under the toilet bowl, and the ants ran along the toilet bowl and walls. Especially "delivered" the running of ants on the back and "fifth point" when you sit on the toilet. The air conditioning system in the bungalow is made right above the bed, you can easily catch a cold, the split system itself is not regulated in any way, although for the sake of appearance the switch panel hangs, for some reason right next to the bathroom. The noise from the air conditioning units in front of the bungalows was audible, even through the closed doors. That is, if we open the window and turn off the air conditioner - there is nothing to breathe, if we close the window and turn on the air conditioner - we risk getting sick from a draft. In general, the night was somehow worn out.
At 7 in the morning we went for a swim in the sea and wanted to drink coffee in the lobby bar, usually in all hotels it is round-the-clock, but it turned out that coffee, juice, water until 10 in the morning is PAYable, although we had paid for the all inclusive package !!! ! . But it was possible to have breakfast and drink coffee in the restaurant. This is very inconvenient if you like to just swim in the sea and drink coffee in the morning. At 9 in the morning we approached the girl at the reception with a complaint about yesterday's check-in and a request to move us to a normal room. The request was fulfilled. By 11 am we were settled in a normal room in the main building, but the bathrobes and bedding in this room had already been used by previous guests of the hotel, judging by the smell of bathrobes and hair in the bed. So we were already tired of walking and complaining, then we gave $ 5 to the cleaner and asked to change our bathrobes and linen. This suggests that the hotel management is lame, what is allowed for hotel employees - not to clean, not to change linen, etc.
This is not the fault of the workers themselves - they are allowed by the main management of the hotel.
Managers, as an apology for the previous check-in, sent a plate of fruit to the room, to which no napkins, cutlery, or plates were served. For example, gnaw on "wooden" apples as you like. Regarding the service, calls from the reception began to the new room with the question: "Is everything okay? " But no one called us in the previous room with ants and was not interested in our comfort. We are talking about the service of not the cheapest 5 * hotel with attempts at luxury class.
And at the end of the story about the room - the soft mattresses on the beds praised in other reviews are not orthopedic mattresses, but simply thick pieces of foam rubber laid on top of old mattresses.
Nutrition
The food turned out to be the most common for Egypt, it did not differ from 4 * hotels.
Breakfast is the same everywhere.
The standard set is muesli, cereals, various pastries, inedible sausages and sausages, boiled potatoes, salted cottage cheese, boiled chicken eggs and in the form of an omelet, yogurts. Among the shortcomings - dried fruits for yoghurts were served unsoaked in boiling water, which makes them impossible to eat. There are no natural juices. Of those artificial ones that are - only 2 types, which is strange for such a "luxury" hotel. When I announced that I would buy normal natural juices for myself at the nearest shopping center, bring them to the hotel and drink, the guesthouse replied that this was prohibited by the hotel and there might be a fine. The same was the answer to my request for additional drinking water in the room, which is supposed to be no more than 2 bottles of 0.5 liters. It all began to vaguely resemble Soviet labor and recreation camps or pioneer camps. Everywhere prohibitions and rules against hotel guests.
Dinner and supper.
Also boring and uninteresting. For dinner they burn some meat on the grill.
There is no entry into the sea from the shore, but only from the pier (we were warned about this). But they did not warn about cheap plastic sunbeds (this is again about the luxury class) and small fabric umbrellas, which is unacceptable in the scorching sun in the summer in Egypt.
There is nowhere to swim in the sea itself. On the one hand, there is some kind of military base, towards which they are not allowed to swim, on the other hand, Naama Bay directly, where they are also not allowed to swim because of the huge number of boats, pleasure yachts, boats with "bananas", parachutes and others water activities. Because of this huge amount of water transport on the beach, smog from diesel fuel is kept in the air. One gets the impression that this is not a vacation on the seashore, but on the side of the highway.
Service on the beach: not a single waiter approached us, but for some reason a lifeguard came up to whom we gave a tip and asked for pizza. He asked the waiter to bring us pizza.
The pizza was really delicious.
The reef is dead. There are a small number of ordinary colored coastal fish that do not surprise a person who has dived at least once in the Red Sea. Although, the same staff talk about the incredible reef fauna of this hotel.
Jacuzzi pool.
This pool is in open space. No canopy. Children are not allowed there. With 9 year olds for sure. I have no information about older children. But people with a very good cardiovascular system can swim in hot water in the open sun.
Fortunately, we were in this hotel for 2 days, although we planned 2 weeks. With their check-out after 2 days, the reception staff was incredibly surprised.
It's only a pity for our friends who arrived 10 days earlier than us at this hotel and were waiting for our arrival, their vacation was irretrievably ruined.
My conclusions about the hotel:
- The hotel is not worth that kind of money, the price should be 4 *
- The hotel is very compact, with a short pier and - suitable for older people who have difficulty moving relatively long distances and is also good for various short business meetings and conferences.
For recreation and recreation with children is not suitable. Too calm for young people.
Advice to the hotel management - reconsider the management policy in the field of tourism. Egypt is currently experiencing difficulties in the tourism industry, but there are hotels that continue to hold their own and can easily compete
Stella Di Mare Sharm Beach Hotel & Spa 5*.
We went to this hotel to get a positive charge, improve our health and relax. We spent our money and time on this, but you disappointed us.
I want to express special gratitude to the guide Romani from TezTour, who provided us with assistance and support in replacing this hotel with another one that is more worthy and meets our wishes.
There is no desire to return to this hotel.
Stayed at this hotel in August 2017
We have been to Egypt 7 times. There were also in the fours on the second line and in the fives of the middle hand.
Highly rated on TripAdvisor and rave reviews
And according to the assurances of the travel agent about the high service, comfort and wonderful cuisine.
I have no idea who writes such rave reviews. All reviews are 5 - either custom-made, or from people who are in Egypt for the first time after the chicken coops of the Black or Azov Sea of the post-Soviet space. For some reason, Europeans and citizens of the Middle East do not experience such enthusiasm for this hotel.
The agency warned us that in Stella the coral reef is poor, but the service is at the highest level. A hotel with a claim to luxury class.
Settlement.
We arrived around eight o'clock. For a long time no one approached us in the hotel lobby. Although there was an employee at the reception and there were no tourists. We wait.
After 15 minutes, we were brought a welcome powdered juice and questionnaires. Filled out questionnaires. We sit further. We listen to mournful live music on the piano, amplified by a microphone, and watch the guests ride on "golden" elevators with a lot of fingerprints. After another 15 minutes, we are offered to go on a taffeta with suitcases to move into a bungalow. We say that we would like to live in the main building, as we paid for a Deluxe Sea View room with an area of at least 30 sq. m, balcony and sea view. But the reception manager replies that there are no places in the main building, although we knew that the hotel was 60% full.
Good. We're going to the bungalow. They take us to the first floor in a dirty little room, without a balcony and overlooking the wall in front of the standing bungalow. We pick up our suitcases, return to the reception and demand that we be placed in a normal room, which we paid for.
After 15 minutes, we are again taken with our suitcases to another bungalow, but already on the second floor, to a room with a larger area, a balcony and a view of the wall in front of the bungalow, but if you look carefully from the right corner of the balcony, you can see a piece of the sea. This room was without an entrance hall, you open the door and immediately a bed, a very dirty floor and a very dirty carpet in front of the bed, in addition to the main bed, there is also some kind of folding extra bed. We refuse to stay in this room and again with suitcases we return to the reception desk with a demand to settle us in a normal clean room. The receptionist replied that he had nothing for us and that TOMORROW he would try to come up with something. We had to return to this dirty room on the 2nd floor of the bungalow. I did not want to spend the night in the lobby of the hotel. The mood was already spoiled by such a meeting and the beginning of the holiday.
From the room to which we were forced to return, they removed a folding bed and a dirty rug at our request. The janitor sprayed the huge red ants in the bathroom with air freshener, which did not bother the ants. The nest of ants, as it turned out at night, turned out to be right under the toilet bowl, and the ants ran along the toilet bowl and walls. Especially "delivered" the running of ants on the back and "fifth point" when you sit on the toilet. The air conditioning system in the bungalow is made right above the bed, you can easily catch a cold, the split system itself is not regulated in any way, although for the sake of appearance the switch panel hangs, for some reason right next to the bathroom. The noise from the air conditioning units in front of the bungalows was audible, even through the closed doors. That is, if we open the window and turn off the air conditioner - there is nothing to breathe, if we close the window and turn on the air conditioner - we risk getting sick from a draft. In general, the night was somehow worn out.
At 7 in the morning we went for a swim in the sea and wanted to drink coffee in the lobby bar, usually in all hotels it is round-the-clock, but it turned out that coffee, juice, water until 10 in the morning is PAYable, although we had paid for the all inclusive package !!! ! . But it was possible to have breakfast and drink coffee in the restaurant. This is very inconvenient if you like to just swim in the sea and drink coffee in the morning. At 9 in the morning we approached the girl at the reception with a complaint about yesterday's check-in and a request to move us to a normal room. The request was fulfilled. By 11 am we were settled in a normal room in the main building, but the bathrobes and bedding in this room had already been used by previous guests of the hotel, judging by the smell of bathrobes and hair in the bed. So we were already tired of walking and complaining, then we gave $ 5 to the cleaner and asked to change our bathrobes and linen. This suggests that the hotel management is lame, what is allowed for hotel employees - not to clean, not to change linen, etc.
This is not the fault of the workers themselves - they are allowed by the main management of the hotel.
Managers, as an apology for the previous check-in, sent a plate of fruit to the room, to which no napkins, cutlery, or plates were served. For example, gnaw on "wooden" apples as you like. Regarding the service, calls from the reception began to the new room with the question: "Is everything okay? " But no one called us in the previous room with ants and was not interested in our comfort. We are talking about the service of not the cheapest 5 * hotel with attempts at luxury class.
And at the end of the story about the room - the soft mattresses on the beds praised in other reviews are not orthopedic mattresses, but simply thick pieces of foam rubber laid on top of old mattresses.
Nutrition
The food turned out to be the most common for Egypt, it did not differ from 4 * hotels.
Breakfast is the same everywhere.
The standard set is muesli, cereals, various pastries, inedible sausages and sausages, boiled potatoes, salted cottage cheese, boiled chicken eggs and in the form of an omelet, yogurts. Among the shortcomings - dried fruits for yoghurts were served unsoaked in boiling water, which makes them impossible to eat. There are no natural juices. Of those artificial ones that are - only 2 types, which is strange for such a "luxury" hotel. When I announced that I would buy normal natural juices for myself at the nearest shopping center, bring them to the hotel and drink, the guesthouse replied that this was prohibited by the hotel and there might be a fine. The same was the answer to my request for additional drinking water in the room, which is supposed to be no more than 2 bottles of 0.5 liters. It all began to vaguely resemble Soviet labor and recreation camps or pioneer camps. Everywhere prohibitions and rules against hotel guests.
Dinner and supper.
Also boring and uninteresting. For dinner they burn some meat on the grill.
There is no entry into the sea from the shore, but only from the pier (we were warned about this). But they did not warn about cheap plastic sunbeds (this is again about the luxury class) and small fabric umbrellas, which is unacceptable in the scorching sun in the summer in Egypt.
There is nowhere to swim in the sea itself. On the one hand, there is some kind of military base, towards which they are not allowed to swim, on the other hand, Naama Bay directly, where they are also not allowed to swim because of the huge number of boats, pleasure yachts, boats with "bananas", parachutes and others water activities. Because of this huge amount of water transport on the beach, smog from diesel fuel is kept in the air. One gets the impression that this is not a vacation on the seashore, but on the side of the highway.
Service on the beach: not a single waiter approached us, but for some reason a lifeguard came up to whom we gave a tip and asked for pizza. He asked the waiter to bring us pizza.
The pizza was really delicious.
The reef is dead. There are a small number of ordinary colored coastal fish that do not surprise a person who has dived at least once in the Red Sea. Although, the same staff talk about the incredible reef fauna of this hotel.
Jacuzzi pool.
This pool is in open space. No canopy. Children are not allowed there. With 9 year olds for sure. I have no information about older children. But people with a very good cardiovascular system can swim in hot water in the open sun.
Fortunately, we were in this hotel for 2 days, although we planned 2 weeks. With their check-out after 2 days, the reception staff was incredibly surprised.
It's only a pity for our friends who arrived 10 days earlier than us at this hotel and were waiting for our arrival, their vacation was irretrievably ruined.
My conclusions about the hotel:
- The hotel is not worth that kind of money, the price should be 4 *
- The hotel is very compact, with a short pier and - suitable for older people who have difficulty moving relatively long distances and is also good for various short business meetings and conferences.
For recreation and recreation with children is not suitable. Too calm for young people.
Advice to the hotel management - reconsider the management policy in the field of tourism. Egypt is currently experiencing difficulties in the tourism industry, but there are hotels that continue to hold their own and can easily compete
Stella Di Mare Sharm Beach Hotel & Spa 5*.
We went to this hotel to get a positive charge, improve our health and relax. We spent our money and time on this, but you disappointed us.
I want to express special gratitude to the guide Romani from TezTour, who provided us with assistance and support in replacing this hotel with another one that is more worthy and meets our wishes.
There is no desire to return to this hotel.
Translated automatically from Russian. View original
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