The hotel has deteriorated to the point of impossibility

Written: 1 august 2022
Travel time: 26 july — 9 august 2022
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 9.0
Cleanliness: 1.0
Food: 1.0
Amenities: 2.0
This was my third stay at this hotel and the last one. Previously, it really was a super-hotel, where you came, like in paradise. Today, Stella has deteriorated to the point of impossibility. We were put in an uncleaned room with mold and someone's hair in the bathroom, a leaky bathroom and insects in the bed that gnawed on me and the child. The furniture is dead!! ! The towels are grey. After a day in this hell, the room was changed to a clean one. However, the new room was also not very new. Half of the second day there we were fixing the Air Conditioner, half of the next day - fixing the current tank in the toilet. The hotel is dead. Staff without a tip is rude or just doesn't notice you. But when you set a tip, you immediately become a welcome guest. I don't mind tips and always leave them quite generously. But I want to leave them for good service, and not "paying extra" to the staff!
On the fourth day we received a separate surprise from the hotel - a terrible poisoning! Despite the fact that nowhere else, except for the hotel, we did not eat or drink. Although, judging by the smell of rotten meat, which is distributed from the entrance to the kitchen, past which lay the path to our fifth day today. And again, it's not without surprises. The hotel introduced a system of cards for beach towels, which did not exist before. Penalty for losing a card - 20 bucks per piece. However, if you move away from your towel to swim in the sea, for example, be prepared that when you return you will not find it. And the Guard will tell you that nothing is visible in the cameras and your fine is your problem. Previously, I rested here with friends, adored this hotel, and now, when the question of a family vacation arose, I was waiting in trepidation to show my family this once magical place. And the greater the annoyance and disappointment. Until the owners of the hotel bring it back to normal - I do not recommend this place to anyone!
Translated automatically from Russian. View original