Плохая организация отдыха Bad organization of rest

1) Negligent attitude to the organization of guests' recreation.
Neither the receptionists of this hotel, nor the Guide from the Biblio Globus provided a map of the sanatorium, which is of enormous size. They didn't even say that such a scheme exists. As a result, several times we got lost in the hotel and only on the 3rd day did we find the best way to the dining room. Imagine: lunch time, heat and the search for a dining room by two elderly people. No information was given about the existing buses and their timetables.
2) Poor organization of communication between the room and the center of the hotel. The lack of a phone book with reception numbers and other services in room 351. As a result, when the lights went out, they did not know where to call and what to do. If a person became ill or an emergency happened, he would be alone with his problems.
3) Bad internet.

Upon arrival, Wi-Fi did not work, they fixed it only after 3 days, and even after that Wi-Fi slowed down and periodically cut down for several hours.
4) A mocking attitude in service when ordering food in the room. There was no menu in room 351 for the entire period of our stay, and the order for breakfast through room service was realized only an hour after the request for it. Instead of a real breakfast for two people, 20 different types of flour products from white bread were brought: fried bread, cakes, rolls, etc. They demanded 11 dollars for this amount of monotonous food. Complaints at the reception about the monotony of breakfast (only flour products) did not lead to anything. Moreover, the reception staff showed indifference and even anger at the comments made. At checkout, we were forced to pay for this “breakfast” (we immediately returned it), although we were given assurances that they would not charge us money for this.
5) City tour (review) was an imposed visit to various retail outlets. The guide Yana from Biblio Globus immediately brought us to an oil store, where prices were 2 times higher than pharmacy prices. Then she took us to a clothing store, where, again, prices were 2 times higher than usual. These visits took up the lion's share of the excursion. Instead of showing the Soho area and having a good dinner, we were forced to visit a bad fish restaurant. Finally, the guide did not indicate the location of the bus on which we had to return to the hotel, we had to look for it for an hour. Yana herself ran off alone to the bus without worrying about the rest of the group.
6) Lack of good animation.
Animation in the hotel is boring and monotonous.
7) Repairs at the hotel during the holidays.
Since our arrival, the hotel has been undergoing renovations all the time, and vacationers were forced to breathe dust and contemplate dirt next to the dining room.
Conclusion.

The hotel does not live up to its five star status and the price it charges for a stay. The organization of recreation is not respectful, but in some places dismissive in relation to those who have bought vouchers. The performance of duties by staff is negligent.