Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
7.0
Service:
1.0
Cleanliness:
3.0
Food:
2.0
Amenities:
1.0
We chose the hotel because we had to choose at the last moment and it was the only good hotel in terms of rating. The rating turned out to be deceptive, it was worth listening to negative reviews here and even thinking not to allow going here. Upon arrival, they don’t put on a bracelet so that, God forbid, you don’t have breakfast and drink something in the bar. They wanted a sea view, they agreed to pay extra, one calls the price $ 10 per night, we agree, they say to wait, we approach, the other says $ 20. At the same time, at the reception, the employees do not speak English or Russian, but a sane person who can somehow understand you a little is already alone, and he runs like hot cakes, as the rest know Arabic and the words Sorry so sorry (very surprised, there are no locals in the hotel, all Russian or English speakers).
They understood us with grief in half, took us to show the room, chose 1628 (sea view, 3rd floor, while you can see the roof and corridors of the previous building, comrades Arabs walk with pleasure and look at the balconies at us like little animals when we sit there) .
The rooms are great, fairly new, decent shower, bedroom, balcony. The walls are very thin, you can hear the conversations of the neighbors and their revelations. They clean it just by making the bed, in a week the floor was washed twice as much as possible, we stopped leaving tips, because this did not affect the quality in any way, and the further made me want to leave here as soon as possible. There was a problem in the form of mosquitoes, they fly from the balcony, climb from the air conditioner, but the closed windows and doors do not save, we could not sleep, they ate us. We went to the reception, asked for a mosquito repellent, like we were hardly understood, they said an hour and they would bring us to the room. We went to the beach, returned closer to 4m - did not bring anything.
We call the reception - one of the employees who spoke only Arabic took it, he could not understand a word either in English or in Russian, he only speaks call housekeeping. We call - he picks up the phone, does not understand anything, says Sorry so sorry. Arriving a couple of hours later at the reception, we were told to go to the store and if we summarize this stream of sounds instead of words: your problem is only yours, do what you want.
Then on November 2nd I had a birthday, immediately upon arrival they signed up for a la carte saying that it was my birthday. As a result, we were informed the day before that our appointment was canceled because the restaurant was not working (it worked, it was open, we were simply sent for some reason known only to them). We decided to use the free bus to Soho and take a walk there once such a thing. At the reception, the schedule is not up to date, there are not two buses, but one, at 19.15 there, at 22 from there, if they are late for a minute, they will leave without you, no one cares how you will get back if something happens.
We came at 18.30 to have dinner before departure, and then we were disappointed. The hotel dining room is half the number of guests staying at the hotel, after waiting 45 minutes in line before departure, we did not manage to have dinner. They congratulated me on my birthday by throwing a dry biscuit cake into the room. The overall impression began to deteriorate on the same day. But further is better. Having harbored a grudge for the past day and a spoiled mood on my birthday, but still hoping that at least the next day we would have a normal rest the next evening, we finally went to ala carte (by the way, although the printout that you will be given says that he is in Masala and fish - not believe me, this is the Elements canteen where you can have a bite to eat at lunch, they just let you in in the evening only by appointment). This is not an ordinary a la carte with waiters and a menu, no, the same restaurant as the main one, you pick up food yourself, the assortment is the same. Well, we think, at least not to stand in line for an hour at the entrance. Our place was not immediately found, they said everything was busy.
We found a place, okay, let's go get food. Some of the trays with lids are on the street near the open barbecue (a meter from the tables with visitors).
We decided to stand and wait for the kebab, which was supposed to be ready in a couple of minutes. At this time, something began to happen. A burning napkin rushes past us, shattering into pieces inches from our hair and clothes, almost setting us on fire. As it turned out, it was from a tray that is suspected to have set the table on fire. There are no fire extinguishers or water near the fire zone, of course. The waiter did not come up with anything better than to take a napkin and extinguish it, it naturally caught fire. He again did not come up with anything better than to hold a burning napkin behind people's backs, she began to burn him and he threw it in our direction. When a friend raised a cry that they almost set us on fire, we were told It's okay, no fire. At the same time, the table continued to playfully blaze with flames next to us.
We made a fuss, it was the last straw of patience.
But. Let's go back to the fact that the staff speaks English and Russian literally at the level of a couple of memorized phrases, and no matter what we say, they don't understand us, they just say Sorry so sorry again. On the noise they found some manager who (oh, really) spoke English. He apologized, promised to fix everything (they wrapped the trays in foil, but if by some misfortune you are a visitor to this hotel, stay away from the outdoor area, it is dangerous for your life). Yes, they brought us cola cocktails with juice as an apology, yes, then they were especially attentive and, oh, really, the staff can wear masks, put on everyone who says food at the barbecue (none of the staff wear masks in the hotel, the coronavirus is here No, it's not clear why.
Complaining at the reception is useless, they won’t understand it, except to write and translate it into an Arabic translator.
In the dining room there are two times more people than the room can accommodate, most often you need to defend a huge queue. There is a limited amount of food, very little, everything is sorted out and you can stay hungry because the food will not be changed soon, but they cook deliciously. For the first time I see that feta is given in a limited way and only at breakfast as if it were gold. Missing it for lunch and dinner. From 12.30 to 16.00, grilled meat in hot dogs and burgers with french fries are prepared on the beach, in Elements you can take a tasteless salad, the same hot dog and delicious pizza with tuna. In the evening, if you are lucky, you will break into the dining room for dinner. Or not.
It's amazing how a normal hotel, with good rooms, a steep reef, can be ruined by a terrible level of service, disgusting inhumane attitude and disregard for safety.
If your life and good mood are dear to you and you don’t want to count the days before departure, as we do, and fight for the elementary right to have dinner from the canteen, for a dry towel, for a room without mosquitoes that will not let you sleep - stop choosing another hotel.
They understood us with grief in half, took us to show the room, chose 1628 (sea view, 3rd floor, while you can see the roof and corridors of the previous building, comrades Arabs walk with pleasure and look at the balconies at us like little animals when we sit there) .
The rooms are great, fairly new, decent shower, bedroom, balcony. The walls are very thin, you can hear the conversations of the neighbors and their revelations. They clean it just by making the bed, in a week the floor was washed twice as much as possible, we stopped leaving tips, because this did not affect the quality in any way, and the further made me want to leave here as soon as possible. There was a problem in the form of mosquitoes, they fly from the balcony, climb from the air conditioner, but the closed windows and doors do not save, we could not sleep, they ate us. We went to the reception, asked for a mosquito repellent, like we were hardly understood, they said an hour and they would bring us to the room. We went to the beach, returned closer to 4m - did not bring anything.
We call the reception - one of the employees who spoke only Arabic took it, he could not understand a word either in English or in Russian, he only speaks call housekeeping. We call - he picks up the phone, does not understand anything, says Sorry so sorry. Arriving a couple of hours later at the reception, we were told to go to the store and if we summarize this stream of sounds instead of words: your problem is only yours, do what you want.
Then on November 2nd I had a birthday, immediately upon arrival they signed up for a la carte saying that it was my birthday. As a result, we were informed the day before that our appointment was canceled because the restaurant was not working (it worked, it was open, we were simply sent for some reason known only to them). We decided to use the free bus to Soho and take a walk there once such a thing. At the reception, the schedule is not up to date, there are not two buses, but one, at 19.15 there, at 22 from there, if they are late for a minute, they will leave without you, no one cares how you will get back if something happens.
We came at 18.30 to have dinner before departure, and then we were disappointed. The hotel dining room is half the number of guests staying at the hotel, after waiting 45 minutes in line before departure, we did not manage to have dinner. They congratulated me on my birthday by throwing a dry biscuit cake into the room. The overall impression began to deteriorate on the same day. But further is better. Having harbored a grudge for the past day and a spoiled mood on my birthday, but still hoping that at least the next day we would have a normal rest the next evening, we finally went to ala carte (by the way, although the printout that you will be given says that he is in Masala and fish - not believe me, this is the Elements canteen where you can have a bite to eat at lunch, they just let you in in the evening only by appointment). This is not an ordinary a la carte with waiters and a menu, no, the same restaurant as the main one, you pick up food yourself, the assortment is the same. Well, we think, at least not to stand in line for an hour at the entrance. Our place was not immediately found, they said everything was busy.
We found a place, okay, let's go get food. Some of the trays with lids are on the street near the open barbecue (a meter from the tables with visitors).
We decided to stand and wait for the kebab, which was supposed to be ready in a couple of minutes. At this time, something began to happen. A burning napkin rushes past us, shattering into pieces inches from our hair and clothes, almost setting us on fire. As it turned out, it was from a tray that is suspected to have set the table on fire. There are no fire extinguishers or water near the fire zone, of course. The waiter did not come up with anything better than to take a napkin and extinguish it, it naturally caught fire. He again did not come up with anything better than to hold a burning napkin behind people's backs, she began to burn him and he threw it in our direction. When a friend raised a cry that they almost set us on fire, we were told It's okay, no fire. At the same time, the table continued to playfully blaze with flames next to us.
We made a fuss, it was the last straw of patience.
But. Let's go back to the fact that the staff speaks English and Russian literally at the level of a couple of memorized phrases, and no matter what we say, they don't understand us, they just say Sorry so sorry again. On the noise they found some manager who (oh, really) spoke English. He apologized, promised to fix everything (they wrapped the trays in foil, but if by some misfortune you are a visitor to this hotel, stay away from the outdoor area, it is dangerous for your life). Yes, they brought us cola cocktails with juice as an apology, yes, then they were especially attentive and, oh, really, the staff can wear masks, put on everyone who says food at the barbecue (none of the staff wear masks in the hotel, the coronavirus is here No, it's not clear why.
Complaining at the reception is useless, they won’t understand it, except to write and translate it into an Arabic translator.
In the dining room there are two times more people than the room can accommodate, most often you need to defend a huge queue. There is a limited amount of food, very little, everything is sorted out and you can stay hungry because the food will not be changed soon, but they cook deliciously. For the first time I see that feta is given in a limited way and only at breakfast as if it were gold. Missing it for lunch and dinner. From 12.30 to 16.00, grilled meat in hot dogs and burgers with french fries are prepared on the beach, in Elements you can take a tasteless salad, the same hot dog and delicious pizza with tuna. In the evening, if you are lucky, you will break into the dining room for dinner. Or not.
It's amazing how a normal hotel, with good rooms, a steep reef, can be ruined by a terrible level of service, disgusting inhumane attitude and disregard for safety.
If your life and good mood are dear to you and you don’t want to count the days before departure, as we do, and fight for the elementary right to have dinner from the canteen, for a dry towel, for a room without mosquitoes that will not let you sleep - stop choosing another hotel.
Translated automatically from Russian. View original
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