Ужасный отель, 1* Terrible hotel, 1*

We booked a tour to Egypt through the South Territory tourism center. Marina Dobrodey advised us. She advised us Cataract Resort 4 *, explaining that it is a strong 4 *, the reviews about the hotel were positive. Arriving there, we were simply horrified. This is not 4 *, but 1 * with a huge minus (apparently, the reviews are written by hotel employees). They tried to put us in smoky rooms with dirty walls, burnt-out curtains, with cigarette butts in the ashtray, with finger-thick dust in the room. There was no glass in the glass parapet on the 2nd floor (there was no question of any safety measures in this hotel). There was no desire to lie down in the bed in the room, even from the road. We were offered absolutely identical rooms.
We refused to check into this hotel, called the guide and at the same time tried to contact the travel agency. The viber number did not answer, we began to call by regular communication (which is not cheap from roaming). Marina said that we should decide on moving to another hotel with a guide on the spot. The guide said that we should tell him the names of the hotels where we want to move (I wonder how we can know this information if we were in Sharm el-Sheikh 1 time before). Having called the travel agency again for information on hotels, we were told that Marina was busy and working with other tourists and offered to call back later (we specified that we were calling from roaming and we needed prompt assistance). At the same time, the solution of the issue was delayed, the guide hurried us, specifying that he had a lot of other work.
We wrote a statement about the desire for a free move to a 4 * hotel. After some time, we called for the 3rd time, Marina did not provide any specific information. As a result, we moved (with suitcases for a taxi for our own money) to the hotel where we had previously rested with a surcharge of $ 130 (we moved to a real 4 *). We did not receive any help from the Tourism Center. There was no feedback, even upon arrival. There are doubts about the competence and decency of the consultant Marina Dobrodey and the entire travel agency (it seems that they are not interested in the fate of the tourists to whom they sold the tours). Turning to this travel agency, we could not expect an additional payment of $ 130, a mobile phone bill of 60 rubles and a spoiled 1st day, in which we did not even get to the sea). I do not recommend this hotel, this travel agency and this consultant. Very upset by the manifestation of inhumanity, incompetence.