Отличный отель, очень его рекомендую Great hotel, highly recommend it

We rested with my son from March 14.2015 to March 24.2015. I was in the Sea Club 10 years ago, when he was still proudly standing alone in the middle of the desert. Now I wanted to get the same high level of service, but in a newer hotel. We arrived at the hotel at about 15 o'clock, immediately gave the keys and cards for towels. The suitcases were carried to the room by an employee who ran away immediately after my approval of the room. He did not even express any hint of "gratitude". The room was spacious, clean on the 1st floor. There is a tea/coffee set and a kettle with cups. Beds are very comfortable, linens are good, everything is clean. The furniture is good, solid. The TV shows about a hundred channels, we counted 5 Russian-speaking ones. The safe in the closet "activated" without problems, there is an instruction nearby. The bathroom is spacious and has a hairdryer. Shower gel and shampoo replenished regularly. The only thing that marred my impression of the bathroom was a non-working light bulb in the shower compartment. But after 15 minutes of my appeal to the reception about this, everything worked. Receptionists are always there, ready to help. Good understanding of Russian. They can sign up for a bus to Naama Bay (2 times a day for free: from 10 to 12 and from 13 to 15, the rest of the flights are paid). It is better to sign up in advance, there are a lot of people who want it. We, for example, having signed up the evening before the trip, were the last passengers. The bus took us from Life and went to the Club, where a crowd of the same passengers was waiting for him, who naturally began to resent. I had to make 2 flights that day. A lot has been written about restaurants, you can go to any. Themed dinners every evening, today "Egyptian evening" in Life, tomorrow in the Garden. There are several of them: Egyptian, Italian, World cuisine and Asian, all very tasty. Were in a la carte in Japanese, Lebanese and fish. Served very quickly, in the fish, I would say too fast). But everything is decorous, although the waiters are somewhat gloomy compared to ours, Layfovsky. I would like to note the work of the bartenders, they make very tasty cocktails. Always with a smile, positive. In the bar at the reception, Mahmud, and in the bar near the pool, Michael (a Christian, by the way). During the day, of course, there are a lot of people, they only have time to serve beer, wine, juices, but in the evening before the animation, Michael made such delicious and beautiful cocktails). Ask for something authorial, he will gladly please you. The real problem was the cool weather, the wind was blowing. The sea was very stormy, especially in the morning. Upon arrival at the hotel, we found ice-cold pools, it was even cold to put your foot in the paddling pool. As the employees told us, the heating season ended with the onset of the calendar spring (. But, fortunately, on the 2nd day of our stay, managers Olga and Yulia came up to me to ask if everything was fine? By the way, they approach everyone, quite often and listen carefully to everyone "Writing down something for themselves. They walk around in black trousers and white blouses, they are pleasant in communication and pretty girls. So, I collected room numbers from those who were dissatisfied with the temperature of the pool (it was not difficult, because no one was happy), I gave this list to Olga, and she still managed to turn on the heating in our Life. In the Club, Garden and Aquapark, the pools were icy, and we enjoyed doing water aerobics and swimming in warm water). The animation team are great guys. They are entertained by the pool, and at the show, and those who wish are taken to the disco. Angelina is excellent at water aerobics, when "her" day, those who want to do it noticeably increase. My child was happy to participate in the children's show, they arrange it once a week. Mini disco every day, but there are mostly kids dancing with animators. An unpleasant surprise awaited me on the last day. I went to the reception to withdraw money from the ATM card for purchases before leaving, I had withdrawn 200 pounds without problems 2 times before. Immediately I decided to withdraw 500. The ATM complacently accepted my card and hung up. . for 5 minutes, then just spat it out without giving money and a check about the impossibility of the operation. I tried again, the effect was the same. A few minutes later I received an SMS about the issuance of 500 pounds!! ! I asked for help at the reception, after 3 minutes a bank employee came with the keys to the ATM. He dug into it for a long time, counted the cash and said that he needed my photocopy of my passport and card. I agreed to provide all this to him, but then he "changed his mind", saying that within 15 days the money would be returned to my card if they were superfluous at the ATM. . He did not give me any receipt or receipt, nor did he write down the card number. He also advised me to check the balance, which I did. But the balance of my ruble card was issued in pounds, and a few minutes later I received an SMS about paying for the balance check service for 15 rubles. . Of course, the work of the ATM does not apply to the hotel as a whole, but the sediment remained. In general, a very good hotel, polite and helpful staff, good varied food and fun animation.