Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
1.0
Cleanliness:
3.0
Food:
8.0
Amenities:
3.0
They paid a lot for such a hotel - 900 USD, but they paid more for the gorgeous reef and the sea that this hotel has, and not for the hotel itself. But what awaited us on the last day at the hotel simply shocked us.
And now in order.
We arrived in Sharm early, and were already at the hotel at 7:00, at the reception they said or 20 USD. and check in now or wait until 14:00. They didn’t even argue, they gave these 20 bucks, so as not to wait 7 hours for check-in. The room itself was bearable, there was no shower holder in the bathroom, there was dirt in the refrigerator and the balcony was not cleaned, there were cigarette butts. The safe was closed, I had to wait for their master to reset it to factory settings. So they didn’t wait for him, went to the dining room and reminded the reception about the master, as a result, the safe was opened and then it was already possible to use it. There is plenty of food in the dining room, there is something to choose, the queue is not a problem, the biggest disadvantage of the dining room is that they do not wash the dishes well.
The beach itself is good, the sunbeds ate alive but there are enough of them, the sea and the reef are just a fairy tale. Alcohol is just tin, drinking it is disgusting, the alcohol that they brought helped out, they took ice and cola at the bar.
Water was not brought to the room, it was necessary to constantly remind.
The towels were not simply changed, they were folded and that's it, we realized this when they were simply left wet, they were not folded, but simply hung up)))
All the disadvantages of this hotel were compensated by the sea and a beautiful reef, so the rest was excellent.
But on the last day, something just wild began.
As always, we went to the reception in the morning and reminded us to bring water to the room. We went to the dining room and then to the beach, had a good time at the sea, then returned to the room and then a surprise awaited - in the bathroom the washbasin was on the tile, took photos and videos came to the reception showed photos and asked what happened in the room, what did we they said that everything is fine, we have to pay 500 pounds, for which we asked, what should we pay for, we were told that because we broke it, to which I told him that we would not pay them anything, since we didn’t break anything and found this srach in the room after they came from the beach. To which he said that we should go with him, led us to some office where they were sitting, as I understood the boss, they spoke in their own language and then told us to delete the photos and videos and there were no complaints against us, until the evening or will replace or refurbish.
My wife deleted the photo and video, but I left it, then, just in case, we warned our travel agent (Misto Travel) about this case, to which we were told to warn our guide and send the photo by email. mail to the travel agent, which we actually did, after calling the guide, the guide said that he would find out if everything was fine and would call back, after the guide said that the hotel administration required us to pay 500 pounds or we would have problems when checking out from the hotel (like they would not let us out) . I told him that I would not pay for what we did not do, to which he replied that he had done everything he could and if we did not pay we would have problems.
Then they came to the reception again and asked what was happening, and they told us that their certified engineer decided that it was we who broke it, how he decided it, he could not explain, and to my question, does their engineer know that washbasins are mounted on brackets and not on glue, and that when it falls, the washbasin will break the tiles and break itself, he could not answer anything, he said only pay 500 pounds or there will be problems. I told him that I would not pay and let their engineer go to study more.
This ended the dialogue with them. After that, he informed me about all the information of the travel agent, to which I was told to contact the local representative office of the Joving up tour operator in Egypt or call the tourist police, I turned to San International, but what happened next was just a shock, I got through there, explained the whole situation, they said that they would figure it out and that I would call back in an hour.
An hour later, I called back, but what I heard next was just gop stop))) They decided they said that the hotel administration wants to knock 1400 pounds off me and that this hero agreed with them that I pay only 500 pounds, to which I told him that they initially they wanted 500 pounds, and the fact that I would not pay for this gop stop, to which he told me that I would have problems. And they won’t let me out with my wife from the hotel to the airport until we pay 500 pounds, to which I replied that they would let me out as nice and if the issue is not resolved now, I will call the tourist police, to which he told me that I don’t need to go to the police call, I told him that I was going to the reception and if they did not leave me behind, I would call the police. This ended the dialogue.
I went to the reception and demanded the general manager to resolve the issue. To which I was told that the manager would not come to me and that there were no complaints against us. This Santa Barbara was until 23:00, but it was a matter of principle to explain to them that a tourist is not a sucker who can be bred.
We went to bed because at 06:00 we had a transfer to the airport, at the reception in the morning we decided to go earlier just in case, and we didn’t lose))) We handed over the cards for towels and a card from the room and then the phrase “500 pounds from you” and here I simply and succinctly said that if they said the £.500 again, I would call the police and I wasn't going to talk to anyone again.
As a result, another one of theirs came, they talked among themselves in their own, and told me that they had no complaints against me. After that, the Sun International guide arrived and was surprised that we had no problems renting a room.
The rest was a success except for the last day)))
We liked the rest, but because of this gop stop, we will never go to this hotel again. Our number was 8270, who will be there, be careful)
And now in order.
We arrived in Sharm early, and were already at the hotel at 7:00, at the reception they said or 20 USD. and check in now or wait until 14:00. They didn’t even argue, they gave these 20 bucks, so as not to wait 7 hours for check-in. The room itself was bearable, there was no shower holder in the bathroom, there was dirt in the refrigerator and the balcony was not cleaned, there were cigarette butts. The safe was closed, I had to wait for their master to reset it to factory settings. So they didn’t wait for him, went to the dining room and reminded the reception about the master, as a result, the safe was opened and then it was already possible to use it. There is plenty of food in the dining room, there is something to choose, the queue is not a problem, the biggest disadvantage of the dining room is that they do not wash the dishes well.
The beach itself is good, the sunbeds ate alive but there are enough of them, the sea and the reef are just a fairy tale. Alcohol is just tin, drinking it is disgusting, the alcohol that they brought helped out, they took ice and cola at the bar.
Water was not brought to the room, it was necessary to constantly remind.
The towels were not simply changed, they were folded and that's it, we realized this when they were simply left wet, they were not folded, but simply hung up)))
All the disadvantages of this hotel were compensated by the sea and a beautiful reef, so the rest was excellent.
But on the last day, something just wild began.
As always, we went to the reception in the morning and reminded us to bring water to the room. We went to the dining room and then to the beach, had a good time at the sea, then returned to the room and then a surprise awaited - in the bathroom the washbasin was on the tile, took photos and videos came to the reception showed photos and asked what happened in the room, what did we they said that everything is fine, we have to pay 500 pounds, for which we asked, what should we pay for, we were told that because we broke it, to which I told him that we would not pay them anything, since we didn’t break anything and found this srach in the room after they came from the beach. To which he said that we should go with him, led us to some office where they were sitting, as I understood the boss, they spoke in their own language and then told us to delete the photos and videos and there were no complaints against us, until the evening or will replace or refurbish.
My wife deleted the photo and video, but I left it, then, just in case, we warned our travel agent (Misto Travel) about this case, to which we were told to warn our guide and send the photo by email. mail to the travel agent, which we actually did, after calling the guide, the guide said that he would find out if everything was fine and would call back, after the guide said that the hotel administration required us to pay 500 pounds or we would have problems when checking out from the hotel (like they would not let us out) . I told him that I would not pay for what we did not do, to which he replied that he had done everything he could and if we did not pay we would have problems.
Then they came to the reception again and asked what was happening, and they told us that their certified engineer decided that it was we who broke it, how he decided it, he could not explain, and to my question, does their engineer know that washbasins are mounted on brackets and not on glue, and that when it falls, the washbasin will break the tiles and break itself, he could not answer anything, he said only pay 500 pounds or there will be problems. I told him that I would not pay and let their engineer go to study more.
This ended the dialogue with them. After that, he informed me about all the information of the travel agent, to which I was told to contact the local representative office of the Joving up tour operator in Egypt or call the tourist police, I turned to San International, but what happened next was just a shock, I got through there, explained the whole situation, they said that they would figure it out and that I would call back in an hour.
An hour later, I called back, but what I heard next was just gop stop))) They decided they said that the hotel administration wants to knock 1400 pounds off me and that this hero agreed with them that I pay only 500 pounds, to which I told him that they initially they wanted 500 pounds, and the fact that I would not pay for this gop stop, to which he told me that I would have problems. And they won’t let me out with my wife from the hotel to the airport until we pay 500 pounds, to which I replied that they would let me out as nice and if the issue is not resolved now, I will call the tourist police, to which he told me that I don’t need to go to the police call, I told him that I was going to the reception and if they did not leave me behind, I would call the police. This ended the dialogue.
I went to the reception and demanded the general manager to resolve the issue. To which I was told that the manager would not come to me and that there were no complaints against us. This Santa Barbara was until 23:00, but it was a matter of principle to explain to them that a tourist is not a sucker who can be bred.
We went to bed because at 06:00 we had a transfer to the airport, at the reception in the morning we decided to go earlier just in case, and we didn’t lose))) We handed over the cards for towels and a card from the room and then the phrase “500 pounds from you” and here I simply and succinctly said that if they said the £.500 again, I would call the police and I wasn't going to talk to anyone again.
As a result, another one of theirs came, they talked among themselves in their own, and told me that they had no complaints against me. After that, the Sun International guide arrived and was surprised that we had no problems renting a room.
The rest was a success except for the last day)))
We liked the rest, but because of this gop stop, we will never go to this hotel again. Our number was 8270, who will be there, be careful)
Translated automatically from Russian. View original
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