Subject: Iberotel Club Fanara & Residence
Location: Sharm El Sheikh, South Sinai, Red Sea and Sinai, Egypt, Africa
Title: beautiful reef, great position, good food, bad staff
Beautiful swimming in the blue waters of the Red Sea, romantic view from the restaurant, good food, green area, youthful staff - cleaners are illiterate and color blind - do not distinguish between Clean please in green and Don't disturb in red ...rude jokes of the animator in the restaurant - pinch a woman's leg and hide, the waiters are rude - to the point of using physical force on women while collecting tablecloths before lunch is over... or familiar, calls at 2 am from the reception to the room demanding that the window be closed! And this despite the fact that the window is not locked at all. Our attempt to challenge such an attitude towards guests - an appeal to the reception in the morning - "we have such rules ...well ...sorry ... " Reception workers do not know how to count within 100, they refer to the lack of a computer (! ). .
Looks like the monitor is there. They asked for a discount on the last checkout - they refused. We pay in full.
The receptionists made a mistake of 10 dollars, but they issued a document about the zero balance of our room. Having discovered their mistake, they tried to persuade us to pay extra for 20 minutes. And with claims, they say - to the guide ...I really wanted to send them to 3 letters too, but they turned to the Guest relations of the hotel, to Svetlana. Having received confirmation from her that we didn’t have to pay anything, we were about to leave ...- it wasn’t there - the hotel management HID our luggage and refused to give it back (the bus to the airport had already arrived), presenting a new requirement - to pay for dinner! 52 dollars.
This is despite the fact that we paid for the extension of the room - 50 euros and, according to the guide, guests at the hotel can use the restaurants throughout their stay, only the room is released. A special rule was invented for us - who had breakfast on the day of arrival cannot have dinner on the day of departure ....
To our remark that we paid for the whole day BEFORE the morning of arrival - the answer is: this day is not reserved for you at all, and this is when you are placed in a room at 7 am and have a voucher? ? ? Maybe, of course, the travel agency's fraud, but it's unlikely, we'll find out. . . Complete inaction of the guide Mostravel. We pay 52 dollars for dinner, pointing out to the pale Svetlana the banditry of such methods, not wanting to rescue the suitcases from Egypt already in Moscow ...The travel agency is waiting for a claim, we are tanned, but with a sediment; )
If you hold on to your pocket and away from the hotel staff - we recommend!
Location: Sharm El Sheikh, South Sinai, Red Sea and Sinai, Egypt, Africa
Title: beautiful reef, great position, good food, bad staff
Beautiful swimming in the blue waters of the Red Sea, romantic view from the restaurant, good food, green area, youthful staff - cleaners are illiterate and color blind - do not distinguish between Clean please in green and Don't disturb in red ...rude jokes of the animator in the restaurant - pinch a woman's leg and hide, the waiters are rude - to the point of using physical force on women while collecting tablecloths before lunch is over... or familiar, calls at 2 am from the reception to the room demanding that the window be closed! And this despite the fact that the window is not locked at all. Our attempt to challenge such an attitude towards guests - an appeal to the reception in the morning - "we have such rules ...well ...sorry ... " Reception workers do not know how to count within 100, they refer to the lack of a computer (! ). .
Looks like the monitor is there. They asked for a discount on the last checkout - they refused. We pay in full.
The receptionists made a mistake of 10 dollars, but they issued a document about the zero balance of our room. Having discovered their mistake, they tried to persuade us to pay extra for 20 minutes. And with claims, they say - to the guide ...I really wanted to send them to 3 letters too, but they turned to the Guest relations of the hotel, to Svetlana. Having received confirmation from her that we didn’t have to pay anything, we were about to leave ...- it wasn’t there - the hotel management HID our luggage and refused to give it back (the bus to the airport had already arrived), presenting a new requirement - to pay for dinner! 52 dollars.
This is despite the fact that we paid for the extension of the room - 50 euros and, according to the guide, guests at the hotel can use the restaurants throughout their stay, only the room is released. A special rule was invented for us - who had breakfast on the day of arrival cannot have dinner on the day of departure ....
To our remark that we paid for the whole day BEFORE the morning of arrival - the answer is: this day is not reserved for you at all, and this is when you are placed in a room at 7 am and have a voucher? ? ? Maybe, of course, the travel agency's fraud, but it's unlikely, we'll find out. . . Complete inaction of the guide Mostravel. We pay 52 dollars for dinner, pointing out to the pale Svetlana the banditry of such methods, not wanting to rescue the suitcases from Egypt already in Moscow ...The travel agency is waiting for a claim, we are tanned, but with a sediment; )
If you hold on to your pocket and away from the hotel staff - we recommend!
Translated automatically from Russian. View original
Comments (6)
leave a comment
Show other comments …