The hotel is good, but not in such a way that you would like to return to it

Written: 9 november 2021
Travel time: 30 december 2020 — 9 january 2021
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 6.0
Cleanliness: 9.0
Food: 5.0
Amenities: 8.0
I am writing a review not in hot pursuit, as we were at the hotel almost a year ago for the New Year holidays.
The hotel was chosen to be in the bay (winter after all) and to have corals.
When we were driving, we knew that the beach itself was small, so I won’t make any claims against it. Yes, there is not enough space, yes, sunbeds are a problem, yes - sun loungers are tight.
We usually lay by the pool, and only went to the beach to swim. For those who do not like to walk, this option may not be suitable, but it suited us quite well.
I will not write about what could have changed in a year (catering, celebration of New Year's Eve) - all the same, at the time of our stay, the government applied increased security measures (so we were told). True, these increased measures were probably taken only in relation to our hotel (in the rest there was revelry and fun), but that's it.
I want to write about how the owners relate to reputation.

So, while still at the hotel, I wrote on Google maps, in which I indicated all the comments that mainly related to catering.
The bottom line was that the hotel has 2 restaurants. But basically (except for the celebration of New Year and Christmas) the second restaurant (the one in the back of the hotel) was closed, and only the main restaurant worked.
Since the hotel was 100% occupied, the queues at the restaurant were huge. And finding a table (and we were a company of 6 people) has always been a huge problem. The food was collected not by vacationers, but by the staff, so there was no way out but to stand behind each dish in a huge queue. In principle, since I am unpretentious in food, I decided to act on the principle - I eat where there is less line for the dish. This algorithm also failed - where there were unpopular dishes, as a rule, there was no staff at the distribution - it was busy where there was a queue.
So, a corresponding review was written about all this on Google maps.
The next day (! ) found a note under the door with a request to come to the reception. Approached - asked to wait 20 minutes, as it turned out, in order for the manager to arrive (he was told that we were waiting for him).
So, the manager put all his eloquence to convince us to change our opinion (and most importantly, rating and review) about the hotel, said that we can eat a la carte, and if we don’t want, then we will be booked a table. He thanked for the review and said that we, vacationers, are "eyes and ears" that help them detect all the shortcomings in the hotel.
For the sake of justice, the first few days after the conversation, a table was reserved for us, the waiters were very helpful, we went to a la carte 1 time. It could have been more, but we don’t really like the a la carte format. But the second restaurant never opened. Or rather, once again after New Year's Eve at Christmas there was dinner, but nothing more.
Namely, this was our surprise - why, at 100% load (moreover, in a pandemic), 1 restaurant was opened, in which people were crowded.

Until the end of the vacation, I did not change my review, and the Manager at the meeting asked if everything was fine with a hint that it was time to correct the review : ) Which I did before leaving.
Still, the owners are not indifferent to the reputation, and this is also worth something in our time.
But in general, the hotel is one of those in which there is no desire to return. Disposable. : )
Translated automatically from Russian. View original