We will never go to any hotel of this chain again and will not recommend to anyone.

Written: 5 may 2018
Travel time: 19 — 27 april 2018
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms: 2.0
Service: 1.0
Cleanliness: 2.0
Food: 1.0
Amenities: 2.0
Pros:
Unusual territory on a rock in the bay, less wind
There is a sandy beach
Few Russians, many Europeans

Minuses:
The service is at a low level, it is not there (to bring a child seat when you come to a restaurant, you need to either find it yourself and bring it to the table, or wait for the waiter and ask for it).
All the waiters are very slow and slow (they walk around, the tables are not all cleaned and served when you enter the restaurant. You stop at a free table and you can stand for about 5 minutes until one of the waiters realizes what needs to be removed).
The restaurant administration does not accept comments, it also applies to guest relations (in all situations, the guest is wrong, and the employees are great and the hotel is the best).

In conflict situations, guest relations replies that they are right from a legal point of view, and if we don’t like something, then it holds out a piece of paper and a pen and says: “write a complaint”, which confirms that this staff knows nothing about the service . Any adequate administrator would have vividly written down verbatim all the wishes and would have transferred them to the management for urgent improvement. And as a bonus, I would offer some nice nishtyachek.
In the restaurant, not everyone knows English and, accordingly, it is more difficult to answer questions (about food and dishes)
Drinks need to be ordered from the waiter and wait a long time until they bring it and this waiter still needs to be found.
On the beach the quality of the bar is zero out of 10 (hard to find words to describe).
In the restaurant - 1 out of 10 (10 times worse than in Turkey in the usual five all inclusive).
Everywhere, when ordering, they ask for a room number to check the package (for the whole rest it was very fed up).
Ice cream on cards (not that there is not enough of it, the fact itself is both funny and somehow sad for the administration of this hotel).
There is a feeling that the administration is trying to save on everything everywhere (by the way, there are signs everywhere, they say, leave the plates clean, eat everything to the end, don’t take a lot, 94kg of food waste was thrown out today).
By the way, the quality of the food is disgusting! In reality, it was possible to take only a few main dishes, from the rest - constant indigestion (not only from us, but also from other guests).
Not everywhere there are trash cans, on the beach there are cigarette butts in the sand.
Sand is not cleaned from debris like cigarette butts.
Not everywhere there are ramps for travel with a baby stroller.
There is no wooden ladder to the beach, in order to conveniently drive in with a stroller, you had to drag the stroller along the sand for 100 meters (I attach a photo).
Toilets on site are dirty (to put it mildly), especially on the beach (photo attached).
The rest of the toilets do not have soap everywhere (it is often refilled in only one container, goon! )
On the beach, instead of music, sounds from a grinder, repairs are underway, constantly waking up a child (I can share a video).
In the room in the shower - it constantly stinks of sewage, it's just disgusting.

Mosquitoes constantly fly into the rooms (100 bites per child in 3 days), anti-mosquito products are given only on request, but they do not help either.
If you leave earlier than the check-in time, a separate fee is charged for food and drinks (we have been in Egypt more than once and have not seen this before, not to mention Turkey).
Translated automatically from Russian. View original