Проблема с кадрами? Staffing problem?

Good afternoon! This is my second review of this wonderful hotel! We arrived on March 17, we were met directly by the hotel itself, since this is our third visit to the hotel in a year, for which many thanks! On the plus side, I want to thank all the hotel staff for their hard work??????? ? As always, everything is top notch! Excluding Zhanna, she remained the same as she was a haml and the ice cream does not correspond to the name of the hotel, so I have a question for the hotel manager, Are you really so bad with personnel? Or do you not read the reviews about this Hamlo Zhanna ?? ? Why should I forgive her in the mail if she behaves like it does not befit a hotel of your level ?? ? And one more thing, the manager walked along the beach and asked what suits us and what doesn’t, EVERYTHING suited us, but when asked where the Movenpick ice cream is, she replied that the hotel saves, For such an answer, even I felt ashamed of the hotel ( ( In any case, Movenpick is in my heart forever! Wait for us by the New Year and thanks again for the transfer!