Отвратительный персонал Disgusting staff

The overall impression was initially good, we arrived, we were met, quickly taken to the hotel, came to the reception. . . They threw bracelets at us, like, fasten them yourself. OK. . . Then we went to the room, gave out a family room with two children's beds, although we ordered the usual standard. The furniture is old, the bed is broken, the doors do not close well. The TV remote with dead batteries, the batteries in the safe are also dead. The staff constantly demands a "dollar" for every step. When we checked out, we left our suitcase in front of the room to be picked up by a porter. As a result, the suitcase stood on the street for four hours, and they apparently played football with it. The new suitcase is torn, the souvenirs, which we carefully packed, were damaged for a total of 200 USD. e. Vases, other fragile things, everything is broken! No attitude, disgusting! Nobody even apologized for the damage. The girl in the lobby with a short haircut is Russian, just rude! The hotel area is small, quite cozy, many pools, silence, a real "pensioner's" rest. Music is not played anywhere, neither on the beach nor by the pools. . In the evenings, a good entertainment program, seven animators, nice young people and girls. We especially liked the girls Christina and Aurelia. Very energetic and friendly, brightened up our rotten days. We went to Luxor on an excursion, for two we gave about $ 500, including the flight. The tour is not worth it, few places to see. Tour guides constantly impose their shops and their products. If you are planning to go to this hotel, do not give your suitcases to the hotel staff, we are very upset, we brought the fragments home, although we are not traveling for the first time and we carefully pack everything. With what hatred it is necessary to throw a suitcase to cause such damage! Our room was on the second floor and it felt like a suitcase had been thrown from the second floor to the ground.