не соответсвует предолженному туроператором does not match what was offered by the tour operator

Reason for choosing: first line to the sea - children's program - slides in the pool.
Review on a scale of 10!!!
1. Hotel:
- the room is normal, clean, but the furniture is tired, the TV is old (it does not show good) - it does not affect the rest; Score - 7
- food - not a restaurant, but most likely a dining room (I have not seen repairs for many years) - a buffet (in fact, all the time the food is the same, for an amateur. Sea food is fish and once in 10 days stew with octopus; juice is not natural, most likely a drink similar to "UPI" in the markets you can buy natural in packs; the free lunch promised by the tour operator in another restaurant - do not believe it, there is no such thing, sweets from the dough, forget about sweets. Beer and wine are served at lunch and in the evening if desired). Score - 6

Bars at the pools - cocktails, beer, juices, water free of charge in plastic glasses, but this is not a problem. The bar on the beach is a bit sadder than the hotel itself, there were not enough beers for people several times. A great person, most likely the senior bartender mr. Muhamed is a sympathetic, good person, does not demand or hint about dollars, is fair and honest. Other bartenders are thinking how to make money. Score - 8
- beach: not big but clean, umbrellas and sun loungers need to be exchanged, as well as the towels they give out. Be sure to buy coral slippers. The sea is clean and warm, there are a lot of various fish. Score - 8
- landscaping is weak, most likely it is rarely watered. Nearby in other hotels everything is green.
2. TOUR OPERATOR: Anex Tour guides - starting their work with a tourist at a meeting from the airport, they process visitors on excursions, while selling several times more expensive than others (beach and city guides) everything they need, regardless of families with children, elderly people, and families with disabled children, while threatening not to leave the hotel, country, deportation. Who otmazyvetsya that handsome))))) Rating - 3
3. People: There are simply no words, their main task is to sell more expensively and everything (in markets, markets, alleys, etc. - you need to bargain to the maximum. Sticky, arrogant, cunning, they don’t like Ukrainians "poor and greedy", as they say, but that's not all.
4. AIRPORT: upon arrival, everything is fine, fill out the migration card yourself or for 5 US dollars they will do everything for you. Friends said that upon arrival, cards were already filled out for them and they were forced to pay. When leaving at the airport, water, juices, deziks, etc. are taken away. At the same time, the cost of water in their duty free is 40 Egyptian pounds - 0.5 liters of plain water (free in hotels). We bought water for children 0.7l without gases - 5 US dollars. Score - 4
5. Children's entertainment: they just don't exist. If you are going to rest with children, then you are going to look after the children. There are simply no water slides by the pool, a normal playground and don't trust anyone if you are shown them. Score - 2

6. Sports: the gym promised by the tour operator is not in the hotel, but a 15-minute walk from the hotel (you won’t want to go to the gym in the heat), the tennis table on the beach was once normal - now it’s just one name. Grade - 2.
7. Flight: AZUR air - there late, back with a big delay, I don’t know why. There are no questions about the aircraft and crew.
Overall, we had a good rest, but we will definitely not go to this hotel again.