Не рекомендую отель и Натали-турс I do not recommend the hotel and Natalie Tours

We rested in Spain according to fortune 4 * from Natalie Tours, ended up in the Petit Palau hotel (Costa Brava, Blanes), which is actually not 4 *, but 2 *, because. they do not have a certificate confirming the 4* category. According to the previous review from Elena, we looked at the website of the representative office of Catalonia and according to the information indicated there, it turns out that this hotel, in general, goes under a different name Monserat 2 *, the address is the same. It turns out that the tour operator Natalie-tours is simply brazenly deceiving people by checking into this hotel for 4 * fortune, while ripping off a lot of money, as for a good 4 * hotel.
The hotel itself is located at the intersection of 2 noisy streets, there is no territory of its own, in our understanding, this hotel is more suitable for a transfer hotel, where you can spend the night and go further along the route, since, in general, it is not intended for rest for 10-14 days.
Nutrition. Dining room 5 * 5 meters, one counter 3 meters, where the food is located. When we were brought to the hotel in the evening, we still managed to get to dinner, where, apart from green, sour tomatoes and cheese, I did not remember anything. Our friends immediately realized that the hotel was a clear scam, because. people have already been to Spain and know the category of the hotel, which should correspond to 4 *. Considering that in Spain the season of fruits and vegetables, we had constantly green peaches, melons, and pears that no one ate, it seems that they have been shifted for like a month for every dinner and breakfast.

In the following days, tourists began to complain about the food, wrote a statement through our guide, after which the food got a little better: there was 1 more meat dishes and the peaches became a little riper. But, in general, they practice very well that they didn’t eat for breakfast and dinner, they make a salad with mayonnaise from it or add it somewhere to the dish, and this one is so obvious that it doesn’t even bother them. You can’t take anything out of the dining room, in other hotels they somehow don’t allow you, they can close your eyes if you take something like an apple or a bun, they can even check bags right there, so you can’t go there with bags. We then realized that if we still take food out of there, there would be nothing to eat at all.
Number. The hotel itself was renovated not long ago (whatever was wrong, it was clearly visible to tourists that this is a 2 * hotel). The rooms were renovated, the room itself is small: 2 single beds, a table, a chair, a wardrobe, plus at least that the safe is free. It seems to be clean, cleaned daily, changed towels. Minus: change of bed linen 1 time in 11 days, there were no bathrobes, slippers and drying for things, it was necessary to dry on chairs, there was also no information on how to call the reception.
After requesting a certificate from Natalie Tours for the hotel, we were provided with a piece of paper in Spanish, in which we did not see what was said for 4 *, upon arrival we will translate it in order to further sort out the deception from Natalie Tours. After this request, some hotel staff stopped even greeting us, it's not clear why? if the hotel has the relevant documents, why should they be afraid, and even more so the staff, to make disgruntled faces?
There were four of us, my husband and I somehow did not want to spoil our mood because of the hotel, because. we came to this country for the first time, paid a lot of money for 900 euros per person (for this money we could go to another place in 5 * All inclusive), and our friends were upset by the deceit, and other tourists were constantly indignant. It’s just that we realized it too late, for us it will be a lesson for other people, perhaps the feedback on fortune from Natalie Tours will become useful, and they will not be deceived for their own money.

And so, in general, we did not lose heart, the good sea, the beach, we didn’t go hungry, only Barcelona itself is such a beautiful city, which you have to come to more than once to get around everything. The amusement park Port Aventura is super with its attractions. I would also like to write a little about excursions from Natalie Tours. We went to Montserrat. When we were brought there, as usual, the guide says what time we should be on the bus, of course, this time is not enough to get around and enjoy the beautiful places, everything is running, we only looked at 50% of what you can see there, and on the bus , this is considering that we are young, and what to speak for the elderly, in general, I am silent. Other tourists were also dissatisfied with the excursions, that everything was running, while there were no excursions for less than 40 euros.
So come to Spain, carefully choose a tour operator, hotel, city (since we were brought to a very calm town of Blanes, where there was one disco and then for locals up to 22 years old, and many cafes where you can only eat and that’s it, although the city of Blanes itself not small, nearby was a city smaller than Llored de Mar, but youthful, with many clubs and bars).
And so, of course, it is always good to rest, anyway, we got a lot of positive emotions and experience, regarding the fact that we need to better approach the choice of our vacation, and especially the tour operator. (The rating of the tour operator Natalie Tours is -0 points, for deceiving tourists, and as can be seen from the reviews, the company does not care about the reputation in the tourism business market).