Откуда четыре звезды? Where are the four stars from?

Just returned from vacation just yesterday, here's a brief about the hotel: 1. Room: the room is clean, but the furniture is just terrible (room type - comfort) - all shabby and shabby, the bathroom is painted with paint, the tiles come from the Soviet Union, the walls are cardboard - it was very annoying to hear the man behind the wall snoring. 2. Territory of the hotel: swimming pool and garden around at a decent level3. Breakfast is varied and delicious. The staff is not very friendly. Stairs to the beach: you can't say that it's terrible, but it's difficult to climb in the heat6. We rested with Koral - the transfer from the hotel to the airport pretty ruffled our nerves: we were told to get off at the appointed time and wait for the minibus that would take us to the stop where a big bus would be waiting for us. We waited for him for thirty minutes, but he never arrived, the coral representative called the reception and asked us to arrive at the stop on foot with our suitcases. As a result, the bus left half an hour late. . Then an amazing thing happened (from the point of view of the representative of the coral) - terrible traffic jams arose on the way to the airport in Barcelona (although this was to be expected - after all, it was Sunday evening in the yard), as a result, we arrived at the airport 20 minutes before the end of registration - here we had to another run with suitcases through the airport building. In general, amazing service from the operator.