Воруют в номерах! Не стоит того! They steal from the rooms! Not worth it!

This morning we finally returned to Moscow. The flight was postponed twice. But more on that later. The room was standard. In general, the hotel is not bad, but not up to 4 stars a bit. The food is good, for a week stay - boring. There are two Russian-speaking employees at the reception - Elvira and Alexander. Alexander always helped us in solving some problems or in obtaining any information. As for Elvira, she always did it with great favor and with an air as if she was already tired of everything. It is not very pleasant to communicate with such a person. We lived on the 2nd floor, wi-fi in the room caught normally only in certain places and poses. The safe was not used. Especially valuable things were put away in a suitcase with a lock. Linen is changed every 3-4 days. Towels sometimes come across such as if they washed the floors. Flimsy and frayed, with dangling threads around the edges. There was 1 small towel and 1 large towel per person. And one for two foot towels. If you run out of toiletries or run out of them, don't expect new ones to report to you. They won't report. Except for toilet paper. She was "reported" regularly. On the day of check-in, there were three plastic glasses in the bathroom, we drank from them and threw them away. The next day we were given two new glasses, we also drank from them and threw them away. It turned out that in vain. It was necessary to take care of them and wash these Plastic cups. During our 8 days stay the glasses were changed only once. On the 3rd day, we again wanted to drink not from the throat of the bottle, but from glasses. we asked Alexander for glasses at the reception, he called someone, they promised him that after installing the crib in the next room, they would bring us glasses. An hour passed, nothing happened. We went down to the reception again, he called someone again, said that in 10 minutes they would bring us glasses. Another two hours passed, we did not wait, went to bed. the next day, they approached Alexander again, he called someone again, and after 10 minutes, after all, a day later, these unfortunate glasses were brought to us. There were also 2 round bars of soap in the bathrooms on the day of check-in. After one of our soaps softened from the water, we threw it away. But in the next 5 days, soap was not put to us anymore. Used one. See the deficit in the hotel. The floors in the rooms are not wiped. At least we never did. Only in the bathroom. If the room is premium, then you can have breakfast on the veranda in the open air, the rest are not allowed. Also, the premium is entitled to Sunbeds under a canopy, the rest - under an umbrella. One of the days I had a birthday, in the evening, returning to the room, they found 2 glasses and a bottle of champagne there. It was nice. Thanks. Now about the most unpleasant thing that spoiled the whole impression about the rest, about the hotel and in general from this whole Spanish town. On the 2nd or 3rd day after my arrival, I had a birthday, in connection with which, while still in Moscow, I thought that I should take cosmetics with me (I usually use them very rarely). On this day, I decided to make up, began to look for a cosmetic bag, but did not find it. I thought that it was unlikely that someone could steal it, because someone else needed not new cosmetics (although due to the rare use of cosmetics, all makeup items were practically new), I thought that I probably left it somewhere at home. Arrived this morning, first of all I began to look for a cosmetic bag, of course I did not find it. Lipsticks are all expensive, in total there were 10.000 rubles worth of cosmetics. exactly, if not more. It is very unfortunate that such staff works in your hotel! This one huge minus crosses out all the possible pluses. The residue from staying in your hotel was very unpleasant. If we suddenly gather in this area again, then for anything in my life I will not settle in this hotel again. And of course I won't recommend it to anyone. I travel a lot and this is the first time I've come across this situation. This is terrible! If anyone is interested, below is information related to the return flight and the work of the hotel guide. The departure was supposed to be on 27.08. 2017 at 16:55. On 26.08. 2017, the departure time has changed to 20:25. In all the information materials that Anex tour employees handed out to us, it was written: "The time of the charter flight can be changed. Check the current information the day before departure after 20:00. " We checked the information both the day before departure and on the day of departure in the morning and in the afternoon - at 13:15. There were no changes! We checked out of the room at 16:15. We were supposed to be picked up from the hotel at 16:25, but the bus did not arrive, together with some of the other guests we went to look at the schedule again, the new changes were signed by the guide with a pen. That is, 2.5 hours before departure, the hotel guide deigned to come and write the changes on the sheet on which the previous schedule was. But to think about the fact that guests usually pack their bags 2.5 hours before the arrival of the bus, apparently, no one bothered. For what purpose the guide at the first meeting collects from all phone numbers, full names, room numbers - it is not clear. Apparently for a personal collection. It would be possible in such cases, when something changes 2.5 hours before departure, treat your guests humanely and warn at least one message on WhatsApp, it's free! But, apparently, all the work of a hotel guide is only to sell more excursions. Hotel guide - Christina. Anex tour.