Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
2.0
Service:
4.0
Cleanliness:
3.0
Food:
1.0
Amenities:
4.0
At the H TOP PINEDA PALACE hotel we rested as a family with a child of 12 years old
two weeks in July 2013. The hotel was chosen for several reasons:
1) The travel agency said that the hotels in the H Top chain are all good.
2) A few years ago we had a rest in the neighboring Santa Susanna, (also in 4 stars), and we really liked it.
3) Next to Pineda Palace - a train stop - it's convenient to travel to Barcelona and on your own to Montserrat.
4.4-star hotel inspired confidence.
There were pluses and minuses in the work of the hotel, but even with a high positive, the minuses outweighed.
The staff is polite and smiling, cleaning every day.
Restaurant: The waiters in the dining room are working hard, they are sweating hail, but there are very few of them for a large flow of tourists. For lunch, and especially for dinner, it is better to arrive on time, otherwise you can stand in line at the entrance to the restaurant for 30 minutes. The tablecloths are white, but the quality of the food is simply unacceptably ugly.
Let me illustrate our opinion with an example: For two days at breakfast, a large dish was served with quarters of lemons, which rotted, covered with green-blue mold and in places turned into a shapeless porridge. People who wanted to drink tea with lemon came up, but when they saw this, they jumped back. The staff did not notice that they offer the guests of a 4-star hotel rotten.
Rooms: small, the back side overlooks the wall of the neighboring house, but on this side it is quiet, and children can sleep. Pillows - the thickness of a fourfold folded diaper, it is impossible to sleep on them. We approached the reception five times over three days, asking them to bring extra pillows to our room. They smiled at us, promised that they would bring it now, and only three days later we received them.
The mattresses are as hard as bare plywood, with pieces of darkened old foam sticking out of holes. If your back did not hurt, then it is likely to hurt from such a mattress.
Blankets look like in a Soviet hospital. According to the norms of the hotel, one blanket is issued for two people. No more allowed.
Dust on the curtains, in a thick layer, like winter powder, lay over me for two weeks. If anyone has an allergy, then it is dangerous.
About the "amenities" in the room: the bathroom is not locked at all - there is no latch on the door. We have to negotiate with everyone who lives in the room. Inconvenient, especially if you have children with you.
On the second day of our stay at the hotel, the elevator broke down - it stopped stopping on the fifth floor. For two weeks it was still not fixed. And although there are three elevators in the hotel, they were not enough - a lot of people.
Additional paid expenses:
The fridge in the room is locked, the price for its use is 3 euros per day, or 42 euros for 2 weeks. Internet in the hotel is only paid - 5 euros per day or 10 euros for 3 days. The signal quality is below average. The safe in the room costs 56 euros for two weeks.
We paid for it upon arrival, but it turned out to be faulty in our room. They only fixed it on the second day. The cost for the 1st day was not returned. The smiling receptionist, with whom we only spoke sweetly in English, when I said that we paid one extra day for the safe, since it did not work, unexpectedly got nasty in Russian, and practically sent.
The beach is across the road and railroad tracks. You can go to the beach through the underground passage. This is not a problem, the trains are very quiet. The sea is clean, but in July it was cold.
We really liked Spain, Catalonia, and the town of Pineda itself is also charming! But after spending two weeks in this hotel, we sincerely would be glad if someone would stop us from choosing this hotel.
Trying to “survive” this four-star European “divorce” with humor, we decided for ourselves that Pineda Palace is a hotel for ascetic relaxation and the realization that without food, comfort and the Internet, you can still live and enjoy beautiful Spain.
two weeks in July 2013. The hotel was chosen for several reasons:
1) The travel agency said that the hotels in the H Top chain are all good.
2) A few years ago we had a rest in the neighboring Santa Susanna, (also in 4 stars), and we really liked it.
3) Next to Pineda Palace - a train stop - it's convenient to travel to Barcelona and on your own to Montserrat.
4.4-star hotel inspired confidence.
There were pluses and minuses in the work of the hotel, but even with a high positive, the minuses outweighed.
The staff is polite and smiling, cleaning every day.
Restaurant: The waiters in the dining room are working hard, they are sweating hail, but there are very few of them for a large flow of tourists. For lunch, and especially for dinner, it is better to arrive on time, otherwise you can stand in line at the entrance to the restaurant for 30 minutes. The tablecloths are white, but the quality of the food is simply unacceptably ugly.
Let me illustrate our opinion with an example: For two days at breakfast, a large dish was served with quarters of lemons, which rotted, covered with green-blue mold and in places turned into a shapeless porridge. People who wanted to drink tea with lemon came up, but when they saw this, they jumped back. The staff did not notice that they offer the guests of a 4-star hotel rotten.
Rooms: small, the back side overlooks the wall of the neighboring house, but on this side it is quiet, and children can sleep. Pillows - the thickness of a fourfold folded diaper, it is impossible to sleep on them. We approached the reception five times over three days, asking them to bring extra pillows to our room. They smiled at us, promised that they would bring it now, and only three days later we received them.
The mattresses are as hard as bare plywood, with pieces of darkened old foam sticking out of holes. If your back did not hurt, then it is likely to hurt from such a mattress.
Blankets look like in a Soviet hospital. According to the norms of the hotel, one blanket is issued for two people. No more allowed.
Dust on the curtains, in a thick layer, like winter powder, lay over me for two weeks. If anyone has an allergy, then it is dangerous.
About the "amenities" in the room: the bathroom is not locked at all - there is no latch on the door. We have to negotiate with everyone who lives in the room. Inconvenient, especially if you have children with you.
On the second day of our stay at the hotel, the elevator broke down - it stopped stopping on the fifth floor. For two weeks it was still not fixed. And although there are three elevators in the hotel, they were not enough - a lot of people.
Additional paid expenses:
The fridge in the room is locked, the price for its use is 3 euros per day, or 42 euros for 2 weeks. Internet in the hotel is only paid - 5 euros per day or 10 euros for 3 days. The signal quality is below average. The safe in the room costs 56 euros for two weeks.
We paid for it upon arrival, but it turned out to be faulty in our room. They only fixed it on the second day. The cost for the 1st day was not returned. The smiling receptionist, with whom we only spoke sweetly in English, when I said that we paid one extra day for the safe, since it did not work, unexpectedly got nasty in Russian, and practically sent.
The beach is across the road and railroad tracks. You can go to the beach through the underground passage. This is not a problem, the trains are very quiet. The sea is clean, but in July it was cold.
We really liked Spain, Catalonia, and the town of Pineda itself is also charming! But after spending two weeks in this hotel, we sincerely would be glad if someone would stop us from choosing this hotel.
Trying to “survive” this four-star European “divorce” with humor, we decided for ourselves that Pineda Palace is a hotel for ascetic relaxation and the realization that without food, comfort and the Internet, you can still live and enjoy beautiful Spain.
Translated automatically from Russian. View original
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