Кража в номере Theft in the room

From June 16 to June 28, we, with a company of adults and children, rested at the Blau Punta Reina Resort.
On June 18.2019, our suitcase was opened and 400 euros were stolen from it. We changed the room to another, in the morning the suitcases were transferred to the room of friends. At that moment, the maid was cleaning the room of friends and saw everything. In addition, it was on this day that we rented cars from a company at the hotel. Thus, the hotel staff knew that we were moving and the suitcases would be in another room, the employees of the rented cars also knew that we would not be there all day. Upon arrival, we found an open suitcase, a broken lock, 400 euros were stolen. The hotel staff did not react in any way, they refused to call the police. More precisely, we did not expect to see such a boorish and disregarding attitude on the part of the hotel staff. The representative of the administration, Marko Besjedic, did not say a word of apology, nothing to us. Some more "senior" in position from the administration "kindly" went with us to the room and looked at the torn suitcase, but again, zero reaction. It was quite easy to check who and when entered our room in our absence on the computer, but the representatives of the hotel naturally did not do this. Next, we called the representative office of TEZ TOUR in Mallorca and thanked the girl Snezhana, who helped us by phone. The hotel administration refused to give us a “review book”, but gave us a form on which we could leave an appeal. Purely theoretically, the hotel should transfer this appeal to a higher organization, but since the forms were neither numbered nor otherwise identified, there was no certainty that this appeal would reach the appropriate organization, and not fall into the trash can. no. On the morning of June 19, the husband filled out the application form and took it to the reception, the hotel administration refused to accept the appeal and put a mark on acceptance. Then it was decided to go to the police. The husband wrote a statement to the police, attached an appeal to the hotel, everything was registered, they promised to respond. Only after that, having already returned to the hotel, the hotel representative reluctantly accepted the appeal and signed it. Naturally, no one began to look for anyone, everyone understands that the scheme has been clearly worked out, employees have access to the rooms. But the very fact of the disregard of the hotel outraged, they could keep up appearances, after all, this is a hotel chain. Although, again, given that this is a hotel chain, everyone understands that they will have a constant flow of tourists and there is no point in trying and holding on to visitors in any way - everyone still went and will go.
The hotel itself is huge, the area is large, in the restaurant there are always queues for food, it is impossible to eat calmly. There are so many children that it is impossible to eat properly or talk. Or and squeal stands, as on a playground at rush hour. I wanted to eat quickly and leave.

The sea is good. The bay of kala romance (to the left of the hotel, if you stand with your back to the sea), go to it first along a bunch of steps along the hotel territory, and then along a rocky path - you shouldn’t even meddle with a stroller there. The second bay on the right is to walk along the sidewalk for 5-10 minutes, but the bay is small.