Испорчено впечатление Spoiled impression

We returned from a New Year's Eve trip to the island. Tenerife. All the delightful impressions we received about the island were immediately crossed out when, on the third day of our stay at the hotel, we were robbed, pulling out all the money (in euros) from the safe in the room. Moreover, the use of the safe is paid, closing the safe with a key. When we reported the loss, there was a strange reaction from the hotel administration: they suggested that we go to the police tomorrow without even conducting our own internal investigation, and only the next day they took us to the police station, where they drew up a report on the theft, the police arrived at the hotel formally inspect the room, which by this time had already been cleaned and the lock of the safe had been replaced. This completes the "investigation". But we still had a glimmer of hope that the hotel would somehow compensate for the loss. But, unfortunately, from them even a word of apology did not follow. . . I got the impression that they do not really value their reputation. We advise everyone who is going to. Tenerife, in no case do not choose this hotel, where you will be robbed and left alone in trouble! Shame on all the staff at the BAHIA PRINCIPE hotel!