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Just returned, so I decided to write "from fresh memory".
So, the cons of the hotel here in the reviews are clearly exaggerated. The angles with the "terrible road to the beach" are generally incomprehensible how they were filmed so horribly - a sweet, beautiful path, very well maintained.
About good. The place is wonderful. The view from the window is such that you can die for it))) The beach is incredibly beautiful, incredible transparent sea, and due to the bay it is also very calm.
Now, about the cons. )

This time I was traveling alone, as my husband could not, and I really needed a calm and measured rest. Natalie Tours recommended this hotel. Two years ago I was vacationing in Sansimar, near Rethymnon (and I really liked it there), and Seaside, once belonged to this network. Total, it is clear that it was RELATED. Before. But not now. the hotel turned out to be just huge, and this is not at all what I needed. But, this is rather a question for the tour operator, and not for the hotel. Further. The all-and-clear system and "5 stars" are mutually exclusive concepts))) I'm not joking) You just need to be very clearly aware of this. For the money (not very big) that I paid for the tour, I certainly had a great rest. But again, this is NOT five stars, that's all.
And the biggest negative is the hotel opposite. It should be noted that this is a bay, that is, three hotels stand in a semicircle, and the acoustics are not just good, but VERY good. So. In the hotel opposite from 8 to 11 pm some kind of disco was arranged. Every evening. And sometimes during the day. It yelled so that even the closed windows did not help. But even this is not the worst thing)), but the fact that they liked to play one song 10-20 times in a row)))) and yes, the repertoire has never changed in a week)))).
There is nothing in the room. No bathrobe, no slippers, not even a pen and paper. First time I've encountered this. The cord of the hair dryer is screwed into the wall so as not to be carried away.
The hotel was full, there were no free rooms (I heard at the reception) Everything, as you understand, is on each other's heads. There are about 300 rooms in the hotel (by eye). But. Half of the families were with children. 5 children, for example, per family. And for many of these families, the rooms overlooked the pool called Relax) You could forget about relaxation, as you know : )
There were also many big and noisy companies. Most of all there were French, then Russians, then Ukrainians, Poles and British. Germans - I did not hear a single one.
The food is very, very monotonous. During the week there was only one type of fish and it was all from the sea. Either it is with white sauce, or it is with tomato sauce))) In the same Sansimare there were squids, and shrimp and several types of fish, and all this changed, so I repeat - there is simply something to compare with. But, we must pay tribute, in Seaside all the products were fresh and of good quality - the stomach was never indignant.
Staff. Tries. But for such a number of people, 2 porters and 3 people at the reception are simply not enough. They simply do not have time - you can forget about any individual approach. And it seems to me that this is the basis of "5 stars". IMHO.

We must pay tribute that when I decided that my lock in the room was broken, I had a staff in 3-4 minutes.
I especially want to "mark" a cute black-haired girl at the reception with huge eyes! She is really nice, and she tries very hard, but this is not a five-star service! )) I was "lucky" - she settled and evicted me). For 5 minutes she told me what I need to do with the card for getting beach towels - although everything is just clear here. And then she proudly announced that I have a safe in my room! ) I said yes, I know - because I'm going to use it often) it turned out that there was a safe in the room - attention! - locked with a key, no one gave me a key, of course. Wi-Fi password too - and did not even ask if I needed it. I had to return - ask for the key) I was evicted from her. To begin with, in order to hand over the keys to the room, I had to stand in line of 30-40 people. I am not kidding. A group of French arrived. With grief in half, I checked out (my sweet girlfriend still tried to write me a bill for basketball, which I don’t even know how to play)))), and since I had three more hours before the transfer, I asked where they had a luggage room. She showed, I pushed my suitcase with gifts, weighing 25 kg, to this room. As I said the porters were occupied by 40 Frenchmen. If I had been with my husband, I might not have paid attention, I felt good about the weight of 25 kg. I finished the suitcase to the room - and . . bingo! it's locked up! Which the nice girl again forgot to give me. )) Then, in order to pick up things, I again had to stand in line for the key - the next groups stopped by)))
I repeat, I had a great rest, but the hotel does not pull on five stars, that's all) and you just need to be aware of this. If I knew this, I would simply choose another hotel, the way and more expensive.
I hope my review will be useful to someone.