Для тех кто бронировал номер мезонет For those who booked a maisonette room

We rested at the Aquila Rethymno Beach Hotel from June 04 to June 12.2018. . We read reviews (mostly enthusiastic) made a choice, but in some vacationers they wrote that the hotel could accommodate in a room of a category lower than the paid one, they decided to book a guaranteed maisonette room (description from the site: garden view and side sea view, located in the sector "Cretan Village", duplex rooms: 1st floor - bedroom with two sofas and living area, 2nd floor - bedroom with balcony, double bed or 2 single beds, 2 marble bathrooms, terrace with dining area and sun loungers, max. 4 people, 90 m2). This room belongs to the Mythica category, which provides additional services for guests staying in superior rooms, including: express check-in and late check-out service (subject to availability). We arrived at the hotel at 10 o'clock in the morning, the check-in was really fast, the girls from the guest accommodation service arranged everything, gave us the keys to the room and cards (instead of bracelets) for the fact that we had food on the PREMIUM ALL INCLUSIVE system, had a short tour of the territory and brought to the room, where a laid table was waiting for us (cold champagne, a basket of fruits, a bottle of wine and a decanter of local vodka). Tired of the night flight and pleased with such a warm welcome, we warmly thanked the hotel staff, drank champagne and began to inspect the room. And then the disappointment slowly began to set in. The second floor more or less corresponded to the description on the site (see above), but the first floor is a three-star hotel room. The promised marble bath is a small room that first you need to go into the corner behind the door, only then you can close it, a bath with a shower in the middle of the wall, so that when you wash, the seedy curtain sticks to your back and below. The sink is the same, not huge and not comfortable for the size of the room, there is not a single hook to hang at least a bathrobe. Tiles on the walls and on the floor from the times of early socialism. The door to the bathroom is shabby, unevenly painted with oil paint. The bedroom on the first floor is a cramped room, where there is a large bed and a smaller bed at the corner, in the middle there is a large table for tea drinking, there is an exit to the street, where on the platform in the form of a terrace (about 4 sq. m) there is a table with two chairs. The same size balcony on the second floor. As for the equipment of the room, it’s also not five stars at all - on the second floor a hair dryer is attached to the wall, which does not work well, on the first floor there was no such thing. True, they responded quickly to a request to provide a hair dryer - they brought two very decent hair dryers. The air conditioner on the second floor did not work well, after the hotel employee came to fix it, it began to blow a little cool air. The broken shower on the second floor was tied with a rope, so they survived.
The Mythica service includes a private tour of the hotel. We asked a girl named Victoria to show us other rooms without meaning the maisonette - but what was our surprise when we entered the room located next door and saw what we paid money for, it was the maisonette that is posted on the site - a spacious two-level room with a huge terrace, marble bathrooms, sofas on the first and second floor, beds covered with beautiful bedspreads, the area of ​ ​ the room clearly corresponded to the declared 90 m2.
To our claims that we were settled, it was not clear in which room the manager at the reception, without taking his eyes off the computer, kept repeating that we had the same maisonette room, like he did not understand our indignation, but this one was busy. They offered to write them an e-mail next time, asking us to settle in room 32. It turns out that the hotel has one or two similar rooms, but they sell much more at the same price and settle in similar ones to ours. This is a swindle. It should be noted that the staff at the reception is very arrogant, maybe this only applies to Russian tourists. We turned to a lady named Tatiana - she tried to pretend that she did not speak Russian, then reluctantly reacted. Now I will try about the advantages of the hotel:

1. The territory is large, beautiful, well-groomed - everything is in bloom, constantly sweeping, washing.
2. The food is chic, in the main restaurant there is a large selection of dishes from meat, fish, a lot of fruits and sweets. The staff in the restaurant are well trained, all friendly and attentive. The tables are covered with white tablecloths and served with beautiful dishes.
3. The service is excellent, the room was cleaned well, the linen was changed every day, towels twice a day, though maybe this is only for the Mythica category rooms.
4. A very friendly girl named Victoria is a guest manager (I don’t know exactly the title of the position), many thanks to her for her help.
As for the sea and the beach, I agree with previous reviews - the entry is not convenient, you need slippers. During our vacation three days there were big waves, it was not possible to swim. The beach is quite clean, there are enough sunbeds and umbrellas.
About the PREMIUM ALL INCLUSIVE system in this hotel:
Local drinks and some brands of alcohol are included. Bottled wine for an additional fee, what is poured by the glass - well, sooo young wine. Local Metaxa 5 stars for free, and 7 stars already for money, you need to be very careful when choosing drinks if you don't want to pay extra. In the wine list in the restaurant, in the price list of drinks and cocktails in the lobby bar and in the beach bar, you need to look in the cost column in order to draw a house (it's free).
And one more fly in the ointment:

Upon check-in, they issued cards (instead of bracelets), they did not have to be presented anywhere during the rest, but then the day of departure came, the room was left for us until the evening (as befits guests of the Mythica category - thanks for that, although paid). We paid the bill at the reception, we come to the beach - they tried to take a cocktail at the bar, they answer “your number is blocked”, we are “how so - we are guests of the Mythica category”, we have a late check-out ", they answer - look at your cards, and there service from 00.00 hours on the day of arrival to 00.00 hours on the day of departure, i. е. We still somehow managed to have breakfast and lunch. At the reception again, with a straight face, we were told that since we had an early check-in (we checked in at 11.00 in the afternoon, not at 00.00), then on the day of departure, nothing was supposed to happen. What kind of greed? To our question about what then the express check-in service and the late check-out service mean, they did not answer anything.
From the experience of previous trips, we know that the "ALL INCLUSIVE" system involves service both on the day of arrival and on the day of departure. Something special about this five star hotel.
For those who have read the review to the end, we advise you to try to check into a room of a paid category and then the impressions from the rest and the hotel will only be positive.
P. S. And yet, the hotel sells PROMO rooms, this is the building across the road, as it is written on the website. Do not believe it - this is not just a building overlooking the road, these are dead rooms of the level of a bad three-star hotel, with non-working air conditioners, hair dryers and TV-tourists from St. Petersburg, who flew in with us "lucky to rest there"