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Written: 25 july 2013
Travel time: 8 — 15 july 2013
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 2.0
Cleanliness: 5.0
Food: 3.0
Amenities: 3.0
We had the imprudence to peck at the "free elephant" AnexTour...
Well, free cheese, as you know, is in our mousetrap...
And the biggest stupidity is to go there on "all inclusive". We traveled all over Greece, of course, we can’t say that all of it, but a lot of times and to different places, but we traveled, booking hotels through Booking. com. I can say that these are diametrically opposed things. Then they greet you as their guest, they are interested in your affairs, and in the end they wish you good morning and the same evening. In the case of Creta Residence, it is completely different. It started with the fact that the room we paid for was not free at the time of our arrival, but this is still nonsense compared to the general situation at the hotel. The staff, to put it mildly, is not very happy with their guests, besides, these same guests simply strain him... We have never heard words of welcome from the owner of the hotel or at least anything at all, even though we saw him twice a day - at lunches and dinners - he stood and watched who and how much he put on his plate and how much sprite the waiters poured into a glass - just horror. This is probably so that a piece does not climb into the throat. There are simply no other options. We have not seen this in any country, in any hotel.

In fairness, I will say that the cleaning of the hotel was carried out regularly, towels were changed daily. But all the pluses end there. The air conditioner did not cool, but worked like a fan, but at the request to repair it at the reception they answered that this could not be, it was only being repaired. In the bathroom, when using the shower, drains poured out of the drain hole in the floor - not pleasant enough. The balcony door didn't close.
On Saturday and Sunday there was no beer, sprite and forfeits - we were told that the installation was broken, but in fact, they simply did not deliver kegs. In general, a complete out, if you do not resort to profanity.
Summary: thanks to AnexTour for spoiling the rest.
Translated automatically from Russian. View original