Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
4.0
Cleanliness:
5.0
Food:
3.0
Amenities:
4.0
Stayed, so it can be called, not a holiday, at the hotel Mitsis rodos maris resort (Mitsis rodos maris resort & spa) from July 31 to August 11.2011 with a family of 3 adults and 2 children (7 and 1.10 months).
The hotel does not correspond to the declared 5 stars. Believe me, we are "experienced" tourists, with some experience, we choose hotels mostly "high class".
It all started with a tour operator ”M. I. B. S. Travel (M. I. B. S trevel) ”. Previously, we did not use his services, they found us (there was a "hot tour" and we were advised by our acquaintances who used their services). Our family was planning a vacation, and the tour was inexpensive, in addition, we were already in Greece. After a detailed inquiry about the hotel (we are already trained, in addition, we went with a small child who needs certain conditions), we agreed to travel, as the tour operator assured that the 5-star hotel with "All Inclusive Ultra" and no problems .
Upon arrival at the hotel, we were, to put it mildly, immediately shocked. We realized at once that this is not 5 stars. None of the staff met or helped with luggage. In the hall, with a poor, you could say, ascetic atmosphere, a lot of people scurrying. Small pools (and this with the main), with countless people and with a complete lack of free sunbeds. As it turned out, they had to be occupied at 6 am. At this time, some family members on the sunbeds by the pools fell asleep, taking their dream places.
We were "ringed" with bracelets (adults in black, 4 days later I started having a skin allergy to it, children by gender: boys - blue, girls - pink). We asked a Russian-speaking, very nice girl: “What is this? She replied, "What did you want? " This is Mitsis. That is - an economy class hotel. The hotel is crowded. There are no free numbers. The hotel has 1.500 people.
Vacationers constantly met at the reception to find out their relationship with the hotel
. As it turned out, many people went there "for work" and were tired of constantly swearing at the staff. It was said that this was the first and last time at this hotel and at the Mitsis hotel in general. There were also "sour faces" of those who had just arrived, with the question on their faces: "Where did we end up? ”. As it turned out, other hotels in the district were half-empty, they simply did not sign an agreement with Russia and Ukraine.
By the way, the tour operator (M. I. B. S trevel) (the main supplier of tourists) insured itself with one point in the contract "subjective assessments of the hotel category are not taken into account. "
When asked to see our room before settling in (as practice has shown - this is not superfluous), they replied that you will like the room, in which case, there is nowhere to overpower you - the hotel is crowded.
After a few hours of waiting, they settled into a room. We had "family rooms".
Things in the room we had to pull again ourselves (three large suitcases + stroller + hand luggage). Later it became clear that the delivery of luggage to the room must wait a long time, and you can not wait. Luggage carriers simply do not carry. There are no small electric cars for luggage and people.
Number
The bungalow was near the main road.
When we opened the door (one key is given to the family, so be prepared to "feed each other"), we were shocked. The room was declared with an area of up to 50 m2, in practice it is a room with a total area of less than 30 m2 with a glass partition that divides it into two parts. The room was practically not ventilated, it was impossible to move around the room, not to mention to unpack, put a stroller (good thing we took it with us, because the practice of renting a stroller in the hotel) and a cot.
Air conditioning in one room, he is unable to service the room (this is despite the fact that the temperature outside is 32o, and the door to the terrace is not recommended to open (during the day - very hot, and at night - possible theft, the guide warned)).
There is very little furniture in the room, old and in poor condition, nowhere to sit. Undoubtedly, it used to be a double room. The family room did not have a tea corner, coffee (although the tour operator assured us that it is), a 10-inch TV, tubular (with a cathode ray tube), a model at least 15 years old, without a remote control. The bar has carbonated drinks and one 1.5 liter bottle of water. And this is for 5 people. The bar is replenished once every two days. The room, as it turned out, had its permanent residents - a few thousand ants, wandering around the bedroom, on the floor, on the table, glasses (there were hundreds of them in the morning), in a few hours they were in our suitcases.
At the entrance to the restaurant there is a constant queue of 20-30 people (sometimes up to 50) who are trying to get to the restaurant (photo attached). When asked by the restaurant manager: “What is this? "Answer: " This is normal. There are a lot of people. Inside, the atmosphere of the factory dining room of the Soviet era. Noise, noise, crowding (the restaurant is not designed for 1.500 people), the ringing of dishes, in general - horror. Ventilation and air conditioning at the Stone Age. The menu does not stand up to any criticism. The dishes are not cooked well, tasteless, assortment at the level of 3 stars. Powdered drinks (juices). Ice cream is solid ice. There is very little fruit. There is no children's menu as such. This is despite the fact that the hotel has many families with young children (up to 2 years). Many "found out" the relationship with the restaurant manager about this. One dinner our child, 1 year and 10 months, was literally hungry. There was nothing for young children.
To which the answer was: "The tour operator had to warn you that the children's menu as such - no" (porridge is not there at all). (M. I. B. S trevel assured us otherwise). After another scandal, he was offered to cook soup. They said that in 20 minutes. will be ready. We agreed. They only asked to cool the soup. Brought in 40 minutes of waiting. Boiling water. With the words: “The restaurant closes in 10 minutes. So, feed faster. ” Complaints about boiling water were not taken into account. I had to take food with me to the room.
And above their heads flocks of sparrows are constantly flying, shitting directly on chairs, tables (plates) (photo attached).
Dinner also did not rehabilitate itself. And this is every day. There is no diversity at all!
At the evening meeting with the host (M. I. B. S trevel) we stated our claims and demanded to change the hotel, as it does not correspond to the stated 5 stars.
After listening to our claims and agreeing with them, they said that they are justified, they will try to change something, but you need to contact your tour operator in Kyiv. Contacted. After hearing our claims - no reaction.
After spending the night in the room, not disassembling suitcases, not bathing and, as a result, losing one day of rest (we arrived at the hotel at 11 o'clock in the morning), went to breakfast - again a shock. Again a huge queue in front of the door to the restaurant near the dishes. Poverty menu.
After a few hours of our sitting in the lobby of the hotel we were offered a change of hotel, but with one condition - to pay rather than pay the difference, the cost of a new ticket (not much not enough - 2500-3500 thousand euros). For. The money received by this hotel during our stay remains in the account of this hotel, even if the services have not been provided. We refused. We even wrote a statement to the director of the travel agency MI
S trevel in Kyiv that the agreement concluded between our parties has been violated in a gross form, and we demand to be relocated to another hotel, which corresponds to the qualification of "femme rum" 5 stars. We contacted our lawyer. A few hours later we were approached from the reception and offered to look at another room - more. And write your requirements to improve our stay in the hotel (room). Looked. Wrote. They moved. The room was larger by 15 meters. With a plasma TV. The furniture in the room was as poor as in the first. In the central part of the hotel. We were immediately transported (! ) Our things, found bathrobes, slippers, increased the number of detergents, added the number of pillows, trempels and more. The girl from the reception even brought her electric kettle from home. But the second day of rest was also lost. However, detergents were not used for four days. Reminded about it three times.
In this room we were also attacked by ants, but they were in the bathroom and on the terrace. We also got acquainted with other residents of the rooms - huge cockroaches, up to 10 cm long. We caught these in number two (photo attached).
Something was constantly breaking in the room. Then the traffic jams broke out, then the remote control did not work, then the light bulbs burned. We waited for several days to repair it, constantly reminding them of the reception.
Spying on how to change the bed. It turned out that the bottom sheet is removed, and in its place lay the way you hid. Sometimes they also "forgot" to remove wet towels in the bathroom, although they were specially thrown on the floor. And that's 5 stars.
Beach
The beach exceeded all expectations. It is located across the road (! ) From the so-called internal road, which is constantly carried by cars. Yes, it's big, sand. But free sunbeds should be sought. Everyone lies like herrings in a jar. Narrowness.
The beach is dirty - plastic cups and cigarette butts are lying everywhere, and paper and plastic are floating in the sea. Garbage cans are only two for the whole beach.
Stray dogs also entered the hotel.
Once they asked at the reception to exchange dollars for euros. To which we were told that there was no money. (Although money on the island can be exchanged only at the hotel, bank, tourist points. ) The nearest bank is 10 km from the hotel. They sent me there, forgetting to clarify that it is Saturday and the banks are closed on this day. It is good that the point on work with tourists has got.
The older child fell ill from the constantly working air conditioner. They called a doctor from the insurance company. He prescribed cough syrup, referring to a simple cold. The man is a doctor himself, and in practice asked for a stronger cough blocker, because such drugs in Greece can be bought in pharmacies only with a prescription.
The doctor said that if there is a deterioration in health or no improvement - call in two days. Tried to call again. To which the insurance company in Kyiv (European Travel Insurance) replied that "we know how children cough" and that the insurance does not provide for a second call, because the condition has not worsened. (Upon arrival in Kyiv, the child was diagnosed with rhinitis. Pharyngo-tracheitis).
On the eighth day of our stay we were stuck with a cart in the elevator, but 10 minutes later we were pulled out. But unpleasant.
We do not recommend going on group tours. Prices are high (35-45 euros per person without the cost of entrance tickets). There is very little time to get acquainted with the sights. Everything is very fast. Some of us after such excursions had a desire to "suppress the guide" hotel Hope. It is better to rent a car (just do not forget to bring the right).
It will be cheaper, and you have your time.
Conclusion
The result of a stay at the hotel - a spoiled vacation, shabby nerves and the desire to return home as soon as possible. To the travel agency ”M. I. B. S. Travel (M. I. B. S trevel) ”we applied for the first and last time.
Hotel for fans of extreme sports, for those who have never been abroad (so that there was nothing to compare).
We saved a map of the hotel. There will be questions - write.
The hotel does not correspond to the declared 5 stars. Believe me, we are "experienced" tourists, with some experience, we choose hotels mostly "high class".
It all started with a tour operator ”M. I. B. S. Travel (M. I. B. S trevel) ”. Previously, we did not use his services, they found us (there was a "hot tour" and we were advised by our acquaintances who used their services). Our family was planning a vacation, and the tour was inexpensive, in addition, we were already in Greece. After a detailed inquiry about the hotel (we are already trained, in addition, we went with a small child who needs certain conditions), we agreed to travel, as the tour operator assured that the 5-star hotel with "All Inclusive Ultra" and no problems .
Upon arrival at the hotel, we were, to put it mildly, immediately shocked. We realized at once that this is not 5 stars. None of the staff met or helped with luggage. In the hall, with a poor, you could say, ascetic atmosphere, a lot of people scurrying. Small pools (and this with the main), with countless people and with a complete lack of free sunbeds. As it turned out, they had to be occupied at 6 am. At this time, some family members on the sunbeds by the pools fell asleep, taking their dream places.
We were "ringed" with bracelets (adults in black, 4 days later I started having a skin allergy to it, children by gender: boys - blue, girls - pink). We asked a Russian-speaking, very nice girl: “What is this? She replied, "What did you want? " This is Mitsis. That is - an economy class hotel. The hotel is crowded. There are no free numbers. The hotel has 1.500 people.
Vacationers constantly met at the reception to find out their relationship with the hotel
. As it turned out, many people went there "for work" and were tired of constantly swearing at the staff. It was said that this was the first and last time at this hotel and at the Mitsis hotel in general. There were also "sour faces" of those who had just arrived, with the question on their faces: "Where did we end up? ”. As it turned out, other hotels in the district were half-empty, they simply did not sign an agreement with Russia and Ukraine.
By the way, the tour operator (M. I. B. S trevel) (the main supplier of tourists) insured itself with one point in the contract "subjective assessments of the hotel category are not taken into account. "
When asked to see our room before settling in (as practice has shown - this is not superfluous), they replied that you will like the room, in which case, there is nowhere to overpower you - the hotel is crowded.
After a few hours of waiting, they settled into a room. We had "family rooms".
Things in the room we had to pull again ourselves (three large suitcases + stroller + hand luggage). Later it became clear that the delivery of luggage to the room must wait a long time, and you can not wait. Luggage carriers simply do not carry. There are no small electric cars for luggage and people.
Number
The bungalow was near the main road.
When we opened the door (one key is given to the family, so be prepared to "feed each other"), we were shocked. The room was declared with an area of up to 50 m2, in practice it is a room with a total area of less than 30 m2 with a glass partition that divides it into two parts. The room was practically not ventilated, it was impossible to move around the room, not to mention to unpack, put a stroller (good thing we took it with us, because the practice of renting a stroller in the hotel) and a cot.
Air conditioning in one room, he is unable to service the room (this is despite the fact that the temperature outside is 32o, and the door to the terrace is not recommended to open (during the day - very hot, and at night - possible theft, the guide warned)).
There is very little furniture in the room, old and in poor condition, nowhere to sit. Undoubtedly, it used to be a double room. The family room did not have a tea corner, coffee (although the tour operator assured us that it is), a 10-inch TV, tubular (with a cathode ray tube), a model at least 15 years old, without a remote control. The bar has carbonated drinks and one 1.5 liter bottle of water. And this is for 5 people. The bar is replenished once every two days. The room, as it turned out, had its permanent residents - a few thousand ants, wandering around the bedroom, on the floor, on the table, glasses (there were hundreds of them in the morning), in a few hours they were in our suitcases.
At the entrance to the restaurant there is a constant queue of 20-30 people (sometimes up to 50) who are trying to get to the restaurant (photo attached). When asked by the restaurant manager: “What is this? "Answer: " This is normal. There are a lot of people. Inside, the atmosphere of the factory dining room of the Soviet era. Noise, noise, crowding (the restaurant is not designed for 1.500 people), the ringing of dishes, in general - horror. Ventilation and air conditioning at the Stone Age. The menu does not stand up to any criticism. The dishes are not cooked well, tasteless, assortment at the level of 3 stars. Powdered drinks (juices). Ice cream is solid ice. There is very little fruit. There is no children's menu as such. This is despite the fact that the hotel has many families with young children (up to 2 years). Many "found out" the relationship with the restaurant manager about this. One dinner our child, 1 year and 10 months, was literally hungry. There was nothing for young children.
To which the answer was: "The tour operator had to warn you that the children's menu as such - no" (porridge is not there at all). (M. I. B. S trevel assured us otherwise). After another scandal, he was offered to cook soup. They said that in 20 minutes. will be ready. We agreed. They only asked to cool the soup. Brought in 40 minutes of waiting. Boiling water. With the words: “The restaurant closes in 10 minutes. So, feed faster. ” Complaints about boiling water were not taken into account. I had to take food with me to the room.
And above their heads flocks of sparrows are constantly flying, shitting directly on chairs, tables (plates) (photo attached).
Dinner also did not rehabilitate itself. And this is every day. There is no diversity at all!
At the evening meeting with the host (M. I. B. S trevel) we stated our claims and demanded to change the hotel, as it does not correspond to the stated 5 stars.
After listening to our claims and agreeing with them, they said that they are justified, they will try to change something, but you need to contact your tour operator in Kyiv. Contacted. After hearing our claims - no reaction.
After spending the night in the room, not disassembling suitcases, not bathing and, as a result, losing one day of rest (we arrived at the hotel at 11 o'clock in the morning), went to breakfast - again a shock. Again a huge queue in front of the door to the restaurant near the dishes. Poverty menu.
After a few hours of our sitting in the lobby of the hotel we were offered a change of hotel, but with one condition - to pay rather than pay the difference, the cost of a new ticket (not much not enough - 2500-3500 thousand euros). For. The money received by this hotel during our stay remains in the account of this hotel, even if the services have not been provided. We refused. We even wrote a statement to the director of the travel agency MI
S trevel in Kyiv that the agreement concluded between our parties has been violated in a gross form, and we demand to be relocated to another hotel, which corresponds to the qualification of "femme rum" 5 stars. We contacted our lawyer. A few hours later we were approached from the reception and offered to look at another room - more. And write your requirements to improve our stay in the hotel (room). Looked. Wrote. They moved. The room was larger by 15 meters. With a plasma TV. The furniture in the room was as poor as in the first. In the central part of the hotel. We were immediately transported (! ) Our things, found bathrobes, slippers, increased the number of detergents, added the number of pillows, trempels and more. The girl from the reception even brought her electric kettle from home. But the second day of rest was also lost. However, detergents were not used for four days. Reminded about it three times.
In this room we were also attacked by ants, but they were in the bathroom and on the terrace. We also got acquainted with other residents of the rooms - huge cockroaches, up to 10 cm long. We caught these in number two (photo attached).
Something was constantly breaking in the room. Then the traffic jams broke out, then the remote control did not work, then the light bulbs burned. We waited for several days to repair it, constantly reminding them of the reception.
Spying on how to change the bed. It turned out that the bottom sheet is removed, and in its place lay the way you hid. Sometimes they also "forgot" to remove wet towels in the bathroom, although they were specially thrown on the floor. And that's 5 stars.
Beach
The beach exceeded all expectations. It is located across the road (! ) From the so-called internal road, which is constantly carried by cars. Yes, it's big, sand. But free sunbeds should be sought. Everyone lies like herrings in a jar. Narrowness.
The beach is dirty - plastic cups and cigarette butts are lying everywhere, and paper and plastic are floating in the sea. Garbage cans are only two for the whole beach.
Stray dogs also entered the hotel.
Once they asked at the reception to exchange dollars for euros. To which we were told that there was no money. (Although money on the island can be exchanged only at the hotel, bank, tourist points. ) The nearest bank is 10 km from the hotel. They sent me there, forgetting to clarify that it is Saturday and the banks are closed on this day. It is good that the point on work with tourists has got.
The older child fell ill from the constantly working air conditioner. They called a doctor from the insurance company. He prescribed cough syrup, referring to a simple cold. The man is a doctor himself, and in practice asked for a stronger cough blocker, because such drugs in Greece can be bought in pharmacies only with a prescription.
The doctor said that if there is a deterioration in health or no improvement - call in two days. Tried to call again. To which the insurance company in Kyiv (European Travel Insurance) replied that "we know how children cough" and that the insurance does not provide for a second call, because the condition has not worsened. (Upon arrival in Kyiv, the child was diagnosed with rhinitis. Pharyngo-tracheitis).
On the eighth day of our stay we were stuck with a cart in the elevator, but 10 minutes later we were pulled out. But unpleasant.
We do not recommend going on group tours. Prices are high (35-45 euros per person without the cost of entrance tickets). There is very little time to get acquainted with the sights. Everything is very fast. Some of us after such excursions had a desire to "suppress the guide" hotel Hope. It is better to rent a car (just do not forget to bring the right).
It will be cheaper, and you have your time.
Conclusion
The result of a stay at the hotel - a spoiled vacation, shabby nerves and the desire to return home as soon as possible. To the travel agency ”M. I. B. S. Travel (M. I. B. S trevel) ”we applied for the first and last time.
Hotel for fans of extreme sports, for those who have never been abroad (so that there was nothing to compare).
We saved a map of the hotel. There will be questions - write.
Translated automatically from Ukrainian. View original
Comments (4)
leave a comment
Show other comments …
OTHER REVIEWS ABOUT THE HOTEL
- Good hotel!
- Mitsis as always lived up to expectations
- Mitsis Rhodes Maris is a very pleasant hotel, suitable for a quiet and relaxing
- Gorgeous and beautiful Rhodes.
- Budget Five
SEE ALSO