Неприятное разочарование Unpleasant disappointment

We stayed at this hotel from June 25 to July 2. I wanted to write a review because the enthusiastic responses caused surprise. For advisers to look for one positive, I’ll just say that I love Croatia, I’m learning the language and I plan to study and live in this country in the future, so initially I was waiting for a meeting with this country with joy. Prior to that, she had a rest both in Europe and other parts of the world. In Croatia, we were in Brela (Beruliya Hotel) and Dubrovnik (President Hotel).
Nature. Istria immediately surprised with more gloomy faces of the population and arrogance than the same Dalmatia. The region seemed unkempt, although the town of Porec itself is cute. But other parts of Croatia are full of such lovely towns. There is no particular European charm, and prices are twice as high as in other resorts. Well-maintained villas alternate with piles of ruins or rubbish. Sea-platforms, but they were ready for this. Water turquoise on heated pebbles, inherent in the Makarska Riviera, or expanse, decorated with sailing yachts, which is typical for Dubrovnik, is not here. We knew that too. But they were not ready for the abundance of used toilet paper found in the sea in front of the ladders from which they descend into the water. Right across from Laguna Park. Brr. . . A new friend who lives there explained that the mud flows here from Italy, from the river Po. The hotel has no grounds (it's all a pool), the booklets flatter the place. The hotel is across a very busy road. The beach is a red-hot solid slab. The closest acceptable place is the clearing of the Laguna Materada hotel (about 15 minutes walk from the Park in the heat, by the way).
It is still a mystery to us HOW a viper like Park got 4 stars, and Materada got all three, although Park is no match for her. For example, when we checked in, there was no soap in our room (a cheap jar of soap was empty). They also believe that good service is only slippers in a tiny, pig-colored room, but people clean their ears only on the day of arrival. As well as wipe cosmetics from the face (sticks and sponges were put once). They NEVER vacuumed or washed the floor, the "test" hair lay on the sink for five days, until they washed it off themselves.

Staff. We didn't understand where the friendliness started in this hotel. They noted "frostbite" and insincerity. They settled in a wing without an elevator, 3rd floor (people of the age, one of whom had a recently broken arm, a fresh scar on the entire elbow). On the morning of departure, to a request to the resepshin to help lower heavy suitcases, they answered that 7 am is too early for a bill-boy. I said that the second woman from the company had an injured arm, and that the hotel does not have an elevator, no one writes in the reviews. At the reception there was a healthy, mustachioed young man and no less broad-shouldered security guard. The mustachioed sarcastically replied that his back hurt, and the guard generally suffers from sciatica. It is strange how people with such diagnoses were hired for such a job. They kindly offered me a cart a la rotunda for transporting my suitcases. How I was supposed to drag a structure taller than me without an elevator to the 3rd floor and lower my suitcases down the stairs, they did not explain to me.
Yes, there are no beach towels. There are no balconies either, everything dried in the room. Animation is seen only during meals.
In general, the hotel was most worried about how not to strain and not suffer financially. For example, so that not a single bun was taken out of the canteen (not to be confused with a restaurant! ), They were forced to leave bags at the entrance. The maî tre d' was not impressed that I had the medicines and money I needed there. Sitting at the table, you could hear the remark that you are not eating like that (for example, I enjoyed breakfast, reading the morning newspaper, they made me a remark !!! ). We tried not to engage in dialogues with the staff. But the remark itself made me laugh, considering that all vacationers even go to dinner in shorts and / OR PANTS. The canteen itself, like the hotel, resembles a place for children's matinees - pig pink color prevails. Chairs as in the Soviet film about Pinocchio. The contingent - those who did not have enough in Sochi, those who sent their unloved mother-in-law with children away for inexpensive, large families of countries adjacent to Istria. Those who are not a pensioner with a grandson and not a large couple with babies are those who are pregnant. This whole anthill three times a day began to express itself with all its voices and push around the dishes and sweep everything away within 15 minutes after opening. By the way, I didn’t immediately go for breakfast or dinner - you need to look for a table for a long time. True, one day we come to our table with drinks - and there, moving our freshly filled plates, other people are sitting: grandmother, grandfather and granddaughter. We made the eyebrows a house, they did not react. We moved silently. Without impudence in this hotel, apparently, in any way. Or it's a special place for people who don't have high expectations or manners. For the guest book was full of thank you entries. True, half of them are written in children's handwriting.
Food. In general, not bad. But it is noticed that the food is updated exactly at the end of the meal. It is understood that this is not eaten, and the food is served the next time. The menu, except for the Istrian dinner, was repeated every day, and dinner is always an extended lunch. At lunch there is no tea or coffee for desserts. There is no coffee for dinner.

In general, this is the most awkward and unfriendly hotel of all that have previously been visited. It is STRICTLY forbidden to people traveling to Croatia for the first time: you can get a false impression of the country or spoil it for yourself for life.