We rested at Laguna Resort & SPA at the end of April 2009.
I really liked the hotel - well-groomed and clean, the staff works at the highest level, is clearly interested in quality service. The photos posted on the site are true. The territory is not large, but visually the area is significantly increased by the efforts of designers. Russian season in December-January. Lots of Russians from Eastern Russia. Russians are loved and expected like manna from heaven, tipping and spending money in a hotel. There are many Japanese, but they go from their firms, they do not spend money at all.
NUMBERS. The standard room is provided with everything you need, you don’t need to take anything with you, no irons, no razors, no hair dryers or anything else. Razors and all other disposable items are changed for use the next day without a reminder, the hair dryer is powerful, not some kind of stinger. Free fruit is served daily in the room if requested once by the staff. The room is cleaned cleanly, but the bed can be changed not daily, but every other day - simply by turning upside down (noted at the end of the holiday). I am sure that if they had said at once, they would have done everything as expected.
WEATHER AND WATER. April weather in Bali is great all the time. Sea, air and all water 32C. The ebbs and flows were not annoying - there is a sea before lunch, after it left, but you can compensate by the pool. The shore is cleaned from debris and algae constantly throughout the day, unlike neighboring hotels, where sometimes they do not clean at all. The pools are clean everywhere, and there are room service everywhere, towels without restrictions, sunbeds. There were no problems with accommodation on the beach or by the pools, there was always a place.
FOOD AND WINE. All food is excellent. And for breakfast, and in the bars on the territory, and in the evening, no matter what dishes are ordered, everything is in the best possible way. From burgers, cocktails, desserts at a free lunch (from 3 to 4 pm), to evening restaurant dishes - high quality and tasty, it was not a pity for the money. The staff is smiling, courteous, quick to respond and understand everything on the fly. They hardly know Russian, but they understand what you want. Separately, I will say that I didn’t like the seafood at the hotel - it’s expensive and not tasty. Seafood is better to eat in Bali Collection - the prices are the same as in the rest of Bali, clean, civilized, 5 minutes walk from the hotel. In general, in addition to seafood, it is better to eat in restaurants at hotels, you can find interesting dishes. French and Italian wine is not held in high esteem - Australia, Chile and other locals drink in the region. Therefore, you can try a classy European wine for not very big money. They are still surprised that you drink such cheap rubbish.
COMPARISON. Visited for a change the nearby Grand Hyatt, their beach and restaurant. With all due respect to the brand, its excellent territory and design, I note that the staff of this hotel is simply no. They don’t know anything, they fuss, they ask a lot. On the beach they walk like boiled flies, they barely move their legs, the beach near the hotel is almost never cleaned. The hotel is mostly populated by the Japanese.
EXCURSIONS. Excursions are best ordered from booklets located at the counter at the airport. In other places (at a tour operator, at a hotel, or at counters in shopping centers), prices will be offered to you at least 2 times higher, while they are not bargained.
I really liked the hotel - well-groomed and clean, the staff works at the highest level, is clearly interested in quality service. The photos posted on the site are true. The territory is not large, but visually the area is significantly increased by the efforts of designers. Russian season in December-January. Lots of Russians from Eastern Russia. Russians are loved and expected like manna from heaven, tipping and spending money in a hotel. There are many Japanese, but they go from their firms, they do not spend money at all.
NUMBERS. The standard room is provided with everything you need, you don’t need to take anything with you, no irons, no razors, no hair dryers or anything else. Razors and all other disposable items are changed for use the next day without a reminder, the hair dryer is powerful, not some kind of stinger. Free fruit is served daily in the room if requested once by the staff. The room is cleaned cleanly, but the bed can be changed not daily, but every other day - simply by turning upside down (noted at the end of the holiday). I am sure that if they had said at once, they would have done everything as expected.
WEATHER AND WATER. April weather in Bali is great all the time. Sea, air and all water 32C. The ebbs and flows were not annoying - there is a sea before lunch, after it left, but you can compensate by the pool. The shore is cleaned from debris and algae constantly throughout the day, unlike neighboring hotels, where sometimes they do not clean at all. The pools are clean everywhere, and there are room service everywhere, towels without restrictions, sunbeds. There were no problems with accommodation on the beach or by the pools, there was always a place.
FOOD AND WINE. All food is excellent. And for breakfast, and in the bars on the territory, and in the evening, no matter what dishes are ordered, everything is in the best possible way. From burgers, cocktails, desserts at a free lunch (from 3 to 4 pm), to evening restaurant dishes - high quality and tasty, it was not a pity for the money. The staff is smiling, courteous, quick to respond and understand everything on the fly. They hardly know Russian, but they understand what you want. Separately, I will say that I didn’t like the seafood at the hotel - it’s expensive and not tasty. Seafood is better to eat in Bali Collection - the prices are the same as in the rest of Bali, clean, civilized, 5 minutes walk from the hotel. In general, in addition to seafood, it is better to eat in restaurants at hotels, you can find interesting dishes. French and Italian wine is not held in high esteem - Australia, Chile and other locals drink in the region. Therefore, you can try a classy European wine for not very big money. They are still surprised that you drink such cheap rubbish.
COMPARISON. Visited for a change the nearby Grand Hyatt, their beach and restaurant. With all due respect to the brand, its excellent territory and design, I note that the staff of this hotel is simply no. They don’t know anything, they fuss, they ask a lot. On the beach they walk like boiled flies, they barely move their legs, the beach near the hotel is almost never cleaned. The hotel is mostly populated by the Japanese.
EXCURSIONS. Excursions are best ordered from booklets located at the counter at the airport. In other places (at a tour operator, at a hotel, or at counters in shopping centers), prices will be offered to you at least 2 times higher, while they are not bargained.
Translated automatically from Russian. View original
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