в шоке shocked

in Italy lived in 13-15 hotels, mostly 3 stars, but this hotel is a bad exception. I have never come across such a blatant lie. Declared hair dryers, balconies, safes in every room. Nothing like this! The service is crooked. Arrived when dinner was over, no compensation. We arrived from the tour (we took tickets from the guide) - DINNER IS NOT POSSIBLE! In the morning they gave two stale buns with margarine and an oak peach - this is all the food for the whole day, so the "boys" at the reception said. At dinner, the servants wait until everyone leaves so as not to serve dessert - we only learned from the neighbors on the 4th day that dessert was also required. Instead of the ordered escalope, pollock tail is served (only tails! ) - the escalopes are over (?! ) - this is at the beginning of dinner! The furniture is very poor, the springs sticking out of the mattresses. Everything fell apart, "thanks" also for not trying to take money from us for the repair of this junk. Room 9-10 meters, window on the railway. road, which is 30-40 meters away. Rumble every 3-5 minutes. It is impossible to close the windows because of the heat, and the noise from the air conditioner is no less than from the railway. In short, this is just a regional scale hotel, not a star hotel. Even 1 star means something. . Wouldn't recommend to anyone and minus rating.