Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Cleanliness:
6.0
Food:
8.0
Amenities:
7.0
We booked a double room. The voucher indicated to us that the double room had a balcony. Upon arrival at the hotel, they were the first to decide, I even learned in Italian that I would like a room with a balcony. As a result, from our arrival, a young couple was given a normal room with a balcony, a mother and her adult daughter were given a large room without a balcony, another family was given a large room, and my 75-year-old husband and I were given an 8-meter single room, 212 on the 2nd floor without a balcony. Then we did not yet know that it was a single room and asked for a room with a balcony since we arrived with an elderly person for 14 days and did not plan any excursions. The hotel manager, Marco, wanted to give him a normal room, looked at Natalia, his assistant, and she shook her head. Don't give. The impression was that she was in charge of the hotel, not Marco. Natalia stated that if we want a room with a balcony, we must pay an additional 10 Euros per day. And that there are no available rooms.
The next day we saw that the maids were cleaning the vacant rooms, went to the reception and said that there were rooms. Natalya said that we need to pay an additional 130 Euros for the remaining 13 nights. We were in a hopeless situation, we couldn’t stay in a single cell 8 meters long for two weeks, with half a table, one bedside table, and virtually one approach to the bed. . We simply had nowhere to put our things. If we had been given a double room, we would not have asked for a balcony.
SO AS NOT TO SPOIL YOURSELF HOLIDAY AND NOT TO COUNT THE DAYS UNTIL DEPARTURE, WE PAID 130 EUROS AND IMMEDIATELY FOUND A DECENT ROOM WHERE WE SPENDED OUR VACATION SAFELY. We were not given any receipt or check.
Otherwise, I liked the hotel, I liked the food, everyone was polite, they cleaned well. But next time we won’t go to this hotel because Natalia, Marco’s main assistant, is probably a good psychologist, chooses victims from whom she can extract additional money.
Yes, and be careful when paying the tax, here Natalya can also take more. Not for 7 days of stay, but for 14.
A very unpleasant aftertaste. This was not our first time in Italy and there was always respect for the elderly.
And yet, the hotel is still a bit far from the sea for us.
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The next day we saw that the maids were cleaning the vacant rooms, went to the reception and said that there were rooms. Natalya said that we need to pay an additional 130 Euros for the remaining 13 nights. We were in a hopeless situation, we couldn’t stay in a single cell 8 meters long for two weeks, with half a table, one bedside table, and virtually one approach to the bed. . We simply had nowhere to put our things. If we had been given a double room, we would not have asked for a balcony.
SO AS NOT TO SPOIL YOURSELF HOLIDAY AND NOT TO COUNT THE DAYS UNTIL DEPARTURE, WE PAID 130 EUROS AND IMMEDIATELY FOUND A DECENT ROOM WHERE WE SPENDED OUR VACATION SAFELY. We were not given any receipt or check.
Otherwise, I liked the hotel, I liked the food, everyone was polite, they cleaned well. But next time we won’t go to this hotel because Natalia, Marco’s main assistant, is probably a good psychologist, chooses victims from whom she can extract additional money.
Yes, and be careful when paying the tax, here Natalya can also take more. Not for 7 days of stay, but for 14.
A very unpleasant aftertaste. This was not our first time in Italy and there was always respect for the elderly.
And yet, the hotel is still a bit far from the sea for us.
Less data
Translated automatically from Russian. View original
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- Pay Natalya so as not to ruin your vacation
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