Very good hotel

Written: 16 january 2018
Travel time: 28 december 2017 — 4 january 2018
Who does the author recommend the hotel to?: For a relaxing holiday; For business travel; For recreation with friends, for young people
Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 8.0
Cleanliness: 8.0
Food: 9.0
Amenities: 9.0
We visited this hotel with my family (me, wife and two children aged 2 and 12) from 12/28/17 to 01/04/18. We got from the snowless Moscow winter to the blooming spring. We had a very memorable and wonderful holiday.
We did not go to other rooms, because we were immediately and without delay allocated a very good, clean and comfortable room with a balcony overlooking the garden. The eldest daughter was brought an extra bed, and the little one slept with us, because the 2-bed was very large. The food is plentiful and delicious. If someone is tired of spices in dishes, then he can easily take almost the same dishes from the children's menu from the table, only without spices. For lunch and dinner, they give 1.5 liter bottles of water, once a day 1.5 bottles and 4 drinks every day are placed in the mini bar in the room.
The hotel area is not large, but all in greenery, well-groomed and clean paths, trimmed bushes and trees. Very welcoming and friendly staff. Especially the whole family is very grateful to the manager of the hotel, Mr. Mohammad. He was very attentive and almost all issues were resolved through him. Jeanne from "Pegasus" will not wait, but I will describe this later.

All the hotel staff speaks English, but my modest English and smartphone translator were enough for communication.
The sea is warm, oily and wildly salty. They did not bathe the youngest daughter in it, because the doctor did not advise (burns may remain). The entrance to the sea is on stones, so it is best to bring special shoes with you. The pools on site at that time were very cold. He saved the winter heated pool and jacuzzi (the water in it is always +40 and to get into it you need to find out the lock code to enter the territory).
The weather was +25- +28. Lots of clouds. The sun was only a day before departure.
On the night of the 31st we celebrated the New Year. The banquet hall was covered and everything went to the highest level (seafood, red and black caviar, dishes from the chef, etc. ).
Well, now a fly in the ointment in a barrel of honey.
We flew from Pegasus. We flew 4 hours 50 minutes. Upon arrival, my family and I and 2 other passengers waited until the "Pegasists" put the entire plane on buses and took care of us. Although our minibus stood and waited all this time. During the trip, it turned out that it would take 3.5 hours to get to the hotel. NO ONE WARNED US ABOUT THIS. After 1 hour, the driver made a stop supposedly for 10 minutes, but actually waited for him for about 1 hour, he had lunch with other drivers.

The next day we met with the representative of "Pegasus" Jeanne. She rattled the learned material about the excursions, gave the WhatsApp number and that's it. More we and other tourists from Russia did not see her. Only heard if you could call. Always busy, always second line. If it weren’t for our countrymen, then we might not have got to the New Year’s holiday, because we didn’t know that we had to go and sign up in advance, again thanks to Mohammad, he decided everything and sorted it out in 5 minutes. I hope that not only I will leave a review about Zhanna. Many were dissatisfied with her work and wanted to unsubscribe upon their return. She alone runs around all these hotels and is so busy. In the end, when they left, they didn’t even control my departure with the children. The driver who picks you up from the hotel must have a letter with your last names and no seating in others should be provided. I have never met such an attitude towards myself and my family members. While Pegasus is driving there and people like Zhanna, I will not go there again and will tell other people all these unpleasant episodes in recommendations.
Well, at the end, information for those who want to relax and even drink.
Alcohol is VERY EXPENSIVE in Jordan. Not far from the hotel (10 minutes) there is a shopping center, there are 2 bars on the -1 floor. A bottle of "Capital" from Lithuania costs about 70 US dollars. In a country where there is sand and salt Dinar at a rate above the Dollar (1 USD = 0.65 JOD). There "all inclusive" is not like in Egypt or Turkey. Only food for breakfast, lunch and dinner is free, you have to pay for everything else. 2 small cans of beer, at the bar, cost 25-30 dollars. Upon arrival, you are not allowed into the hotel with your own alcohol, with a maximum of 1 bottle.
But drunkenness fight, hello health. Who decided to go, have a good rest.
Translated automatically from Russian. View original